Manufacturer: Lumber Liquidators Category: Flooring Clear all filters (2 of 2 reviews match)
I was advised to put in a vinyl plank floor with wood appearance. No instructions for installation were included. I went to their website and no specific product or manufacturer instructions were found. Used best judgement to install bases on type of flooring. Before installation was even complete the floor started to bubble and swell. I called and filed complaint. Company won't stand behind advice of consultants erroneous product...
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Customer Care LL Response_ Poor sales advice:
Fortunately this is not a common concern and my hope would be that you call back and escalate to a Supervisor for a more in-depth look at th...

I had my entire home floored from Lumber Liquidators, mostly because of their "100 year guarantee". What a load of ***. My floors are buckling and spreading apart, and after 19, (yes I have dates and times of every call), they claim that it's their installer's fault, and they "don't back their installers" even though they recommended him. Now I have a ruined floor, and no recourse. I've talked with Chris, Terry, Denise, Bryan,, Beth, Brady,...
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Anonymous Lumber liquidators, you suck!!!
Your customer service is a joke! You sold us inferior laminate flooring, the installation was crappy and you dropped the ball!
Btw, I liv...

I didn't like
  • Bad refund policy i have been told
  • That they take no responsibility
  • Advertisements are misleading