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I purchased my floor thinking that I would not have to replace the floor but guess what??? I have to replace the entire floor. Where there is a grain the poly is gone. I was told that it shouldn't have been used. What about LL shouldn't they have checked the wood before putting it into their crummy boxes. Also I have gaps where my installer could not get the boards together because only about 1/2 of the boards were not square. I sent an estimate...
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1.0
I didn't like
  • Whole experience
  • 1 star is to good for you
  • Product customer service store manager
#1004016
I purchased solid red oak 4" from lumber liquidators, the boxes were delivered by LL and it looked as though rats had eaten the boxes. The wood was inferior and Sherese at Customer Care said that the wood looked as though it was a tall tree that had windshake. NO one in the industry has ever heard about windshake. Also I submitted a estimate to get the floor sanded and refinished as the flooring did not butt up to each other. I have hardwood...
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My usual flooring guy had an accident so I foolishly hired LL to install my flooring. The stairs are not what I ordered--I ordered risers & treads but they cut and pasted the laminate. I stopped them but they refused to listen. The stairs creak! The stairs hurt my toes coming downstairs. The stairs hurt my heels going up. I have been dealing with this for over four months. NOTHING has happened! I'm disgusted! Nails showing. Glue on white...
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Anonymous

Yakov Unfortunately I had the same experience you have. Terrible service!

1.7
I liked
  • Flooring if put on the floors not stairs
I didn't like
  • Laminate should never be cut and pasted on stairs
#991929

Flooring Review

#790440
2.5
My kitchen flooring is chipping,seams not sticking,breaking pieces. Flooring had to be ripped up two times already. Still fighting with company.
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Lumber Liquidators Staff Review

#740945
Horrible customer service and follow up. Vague information. Costs so much more than originally discussed. We had to continue to ask questions and call. Never use again or recommend.
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hardwood flooring Review

#711877
1.0
Very dissatisfied with my hardwood tongue and groove bamboo flooring bamboo is going and only been 4 months since installed finish is peeling off
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Lumber Liquidators Staff Review

#698593
1.0
"I went to the Rockville store in Maryland today 9/12/2015. I was so distraught with the way I was treated, especially by Jackie. Worst customer service I have ever received! By the way, don't try to take your concern to the manager, he is just as rude and uncaring. I will never do business with Lumber Liquidators again!
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5-29-16 Left a $100 deposit with Lumber Liquidators (aka - LL) for 2 separate floor samples we took home to compare with our existing wood floor. 5-29-16 Returned both samples and ordered the one that matched our existing wood floor. At no point did LL indicate there could be a color variation. They were only interested in selling me as much product as they possibly could, over $6900.00. I showed LL a sample of my existing wood floor I wanted to...
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Anonymous

Anonymous Thanks for this review. I was considering LL but after seeing the complaints, the planted comment and how they pick and choose which complaints they reply to, it's looks like...

bjwilliams1211

bjwilliams1211 So when you go pick out samples from Lumber Liquidators that closely match the existing wood I have and they give me something else - it my fault - get real!
By the way, th...

Purchased carpeting from LL. Was happy with carpet and price, problems came with the install. The installer showed up late and was in awful mood due to his helper not showing up. He did entire job by himself, but when it came to bonding seams together across living room floor, he went very quickly and did not heat glue enough to properly bond. Within 2 days you could see seam separating and after 2 weeks, you could see entire seam. After a half...
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#966776
Purchased carpeting from LL. Was happy with carpet and price, problems came with the install. The installer showed up late and was in awful mood due to his helper not showing up. He did entire job by himself, but when it came to bonding seams together across living room floor, he went very quickly and did not heat glue enough to properly bond. Within 2 days you could see seam separating and after 2 weeks, you could see entire seam. After a half...
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Anonymous

Anonymous Lumber Liquidators does not sell, or install carpet so this communication is 100% misdirected and inaccurate. It is however possible for an installer to wear a company shirt a...

#966775
Purchased carpeting from LL. Was happy with carpet and price, problems came with the install. The installer showed up late and was in awful mood due to his helper not showing up. He did entire job by himself, but when it came to bonding seams together across living room floor, he went very quickly and did not heat glue enough to properly bond. Within 2 days you could see seam separating and after 2 weeks, you could see entire seam. After a half...
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Anonymous

Anonymous Lumber Liquidators does NOT sell carpeting from any location. Please refer to your invoice and file a concern with the proper seller.

#966774
My hubby & I purchased some rather pricey solid Hickory wood for our 2nd floor hallway in November 2015. BAD experience from day 1!! LL offered to install it for us initially quoting approx. $600 due to size of project. When we had them come look at scope and provide written estimate, new quote was over $2,000 to install! Our measurements were accurate, there was nothing unusual about hallway, just some of their fees the forgot to mention when...
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1.0
I didn't like
  • Bad refund policy i have been told
  • Quality of product
  • Bait and switch
#927909
I purchased Morning Star Bamboo from Lumber Liquidators and was told it had a 30 year guarantee, was durable and practically scratch resistant. It's interesting that I just saw a post with the same problem, and also one that included how Amanda wasn't helpful. I have separating, creaking, scratching, and cupping gong on, and was just told in no uncertain terms (despite the number of lawsuits and complaints) that my product was not faulty. I was...
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1.0
I liked
  • Salesman was nice but sold me a faulty product
I didn't like
  • Not being honest about installers
  • Willingness to back up product
#927907

Contact Lumber Liquidators

Headquarters Address:
Lumber Liquidators Inc.
3000 John Deere Rd.
Toano, VA 23168
Phone:
(800) 366-4204
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Companies similar to Lumber Liquidators

Do not buy from LL. If you need service it will not happen. My laminate floor is full of problems. Delaminating, separations, after installing 20,000sq ft of laminate over the years this bunch was beyond belief terrible. Called LL no relief. Filed formal complaint with LL no relief not even a phone call. LL does not deserve your business. Good product and service at HD, lowes, or Costco. Nnnnnnnnnn nnnnnnnnn nnnnnnn n nnn. Nnnnn nnnn nnnnnnnnn...
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1.0
I didn't like
  • Quality of merchandise
  • Poor
#915600