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I purchase the wood look tile from Lumber Liquidators and my first mistake was allowing them to come measure - my second was to allow the Company -Legacy Flooring -the owner of which came to measure do the install, which I now find out is also their Inspector. I wish I...
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Hardwood is low quality, and wood "brands" are owned by Lumber Liquidator, so you cannot get support from anyone other than.... Lumber Liquidators. My flooring, "Virginia Mill Works" Auburn Acacia, was ordered and stored appropriately in my conditioned home before...
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I purchased my floor thinking that I would not have to replace the floor but guess what??? I have to replace the entire floor. Where there is a grain the poly is gone. I was told that it shouldn't have been used. What about LL shouldn't they have checked the wood...
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1.0
I didn't like
  • Product customer service store manager
  • Whole experience
  • 1 star is to good for you
#1004016
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Flooring Review

#790440
2.5
My kitchen flooring is chipping,seams not sticking,breaking pieces. Flooring had to be ripped up two times already. Still fighting with company.
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Lumber Liquidators Staff Review

#740945
Horrible customer service and follow up. Vague information. Costs so much more than originally discussed. We had to continue to ask questions and call. Never use again or recommend.
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Hardwood Flooring Review

#711877
1.0
Very dissatisfied with my hardwood tongue and groove bamboo flooring bamboo is going and only been 4 months since installed finish is peeling off
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Lumber Liquidators Staff Review

#698593
1.0
"I went to the Rockville store in Maryland today 9/12/2015. I was so distraught with the way I was treated, especially by Jackie. Worst customer service I have ever received! By the way, don't try to take your concern to the manager, he is just as rude and uncaring. I will never do business with Lumber Liquidators again!
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I purchased solid red oak 4" from lumber liquidators, the boxes were delivered by LL and it looked as though rats had eaten the boxes. The wood was inferior and Sherese at Customer Care said that the wood looked as though it was a tall tree that had windshake. NO one...
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My usual flooring guy had an accident so I foolishly hired LL to install my flooring. The stairs are not what I ordered--I ordered risers & treads but they cut and pasted the laminate. I stopped them but they refused to listen. The stairs creak! The stairs hurt my toes...
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Anonymous

Yakov Unfortunately I had the same experience you have. Terrible service!

1.7
I liked
  • Flooring if put on the floors not stairs
I didn't like
  • Laminate should never be cut and pasted on stairs
#991929
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Lumber Liquidators ARE TERRIBLE
Lumber Liquidators ARE TERRIBLE
Lumber Liquidators ARE TERRIBLE
5-29-16 Left a $100 deposit with Lumber Liquidators (aka - LL) for 2 separate floor samples we took home to compare with our existing wood floor. 5-29-16 Returned both samples and ordered the one that matched our existing wood floor. At no point did LL indicate there...
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Anonymous

Anonymous Thanks for this review. I was considering LL but after seeing the complaints, the planted comment and how they pick and choose which complaints they reply to, it's looks like...

bjwilliams1211

bjwilliams1211 So when you go pick out samples from Lumber Liquidators that closely match the existing wood I have and they give me something else - it my fault - get real!By the way, they s...

Purchased carpeting from LL. Was happy with carpet and price, problems came with the install. The installer showed up late and was in awful mood due to his helper not showing up. He did entire job by himself, but when it came to bonding seams together across living...
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#966776
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Purchased carpeting from LL. Was happy with carpet and price, problems came with the install. The installer showed up late and was in awful mood due to his helper not showing up. He did entire job by himself, but when it came to bonding seams together across living...
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Anonymous

Anonymous Lumber Liquidators does not sell, or install carpet so this communication is 100% misdirected and inaccurate. It is however possible for an installer to wear a company shirt a...

#966775
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Purchased carpeting from LL. Was happy with carpet and price, problems came with the install. The installer showed up late and was in awful mood due to his helper not showing up. He did entire job by himself, but when it came to bonding seams together across living...
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Anonymous

Anonymous Lumber Liquidators does NOT sell carpeting from any location. Please refer to your invoice and file a concern with the proper seller.

#966774
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Lumber Liquidators - 2nd RATE WOOD, have to have entire hallway taken out and re-done!
Lumber Liquidators - 2nd RATE WOOD, have to have entire hallway taken out and re-done!
My hubby & I purchased some rather pricey solid Hickory wood for our 2nd floor hallway in November 2015. BAD experience from day 1!! LL offered to install it for us initially quoting approx. $600 due to size of project. When we had them come look at scope and provide...
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1.0
I didn't like
  • Poor quality of laminate
  • Quality of product
  • Bait and switch
#927909
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