Anonymous
map-marker Newport Beach, California

Total scam

I saw the Lumare product on facebook and was willing to pay the $4.95 shipping for the trial vial. I was still using up my old product before using the new one. Before I finished what I had, another box came with the very modest .5oz container. I thought perhaps they had made an error. Before I sent that one back, yet another container came. I called my credit card company, but once again I received another bottle before it was disputed. The company said that I had signed a check on a box to get them on a regular basis. I did not see such a box and would never have signed it. It was either pre-checked or they checked it afterwards. I lost with the credit card company because they showed proof that the customer has to check that box. Once again I never had seen it. By then I had sent all of the product back all unopened. Now I was out $300 and I had nothing to show for it. I called the other day and explained that if it was something I did, I understand even though I never saw the check box. After some waiting, they said they would send me two products (which I do not want) not three because of the problem I caused by calling my credit card company to stop the charge. Whatever. Two days later I get a box ....with one .5 oz container. These people at this company are so bad. I am going to call the Better Business Bureau and Consumer Reports and post it on Facebook and wherever it might cause them to STOP this horrible business they are running. I fear they will just change the name and open another office somewhere. They are next to impossible to deal with on the phone as well....very unprofessional!!!
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Anonymous
map-marker Omaha, Nebraska

Lumare Cream Review

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Cancel my eye cream now!
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Anonymous
map-marker Miami, Florida

Lumare - Free Trial Review from Miami, Florida

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I odered the free trail then a month later they charged my credit card twice for 98.71 and 99.01 redicules!!!!!!! I aint. Paying that amount for faceial prducts that They snook and charged me for via my credit card WITHOUT OVERT permission BUT COVERTLY hid this charge in small print I guess because I saw no clause to commit my after ordering and paid for a mini sample!!! VERY DECEPTIVE AND DISHONEST BUSINESS PRACTICE!! I will NEVER order. ANYTHING FROM THEM AGAIN!!!.
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Reason of review:
Problems with payment
Featured
Andrea L Aza
map-marker Silver City, New Mexico

Resolved: Watch out for Lumare!

Updated by user Sep 11, 2015

Surprise! Surprise!

After my refusing an offer from the company to refund 75% of what they billed, suddenly a credit IN FULL appeared on my credit card. My advice: Be persistent, stick to your guns, and you might just be surprised!

Original review Aug 23, 2015
On accepting Lumare's "Risk-Free Trial - Shipping Only" offer at $5.95 each I was indeed billed the total of $11.90. Seven days after receiving it, I was billed an additional $188.48!! Upon requesting a refund, they refused stating that buried somewhere in the ad was the info that this would be billed 14 days after placing the order. Nowhere did I see this information. Instead they offered to send me more product (are you kidding???) with future orders at a 75% discount! Once you are hooked by the "free trial" plan on paying at least $200 for your "Risk-free, 1-month" supply. I have contacted the Attorney General's Office in my home state in hopes they can assist. Watch out for Lumare!!
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Loss:
$189
Cons:
  • Business model and trickery
  • Dishonest trial offer
  • Charged after calling to cancel
Reason of review:
"Risk-Free trial" costs $200

Preferred solution: Full refund

3 comments
Guest

I was scammed! Lumare is a horribly dishonest company!

Please do not ever order anything from them. They will continue to bill your credit card and suck money away from you! I cannot believe I trusted this company. There product didn't even work!

They are rude and obnoxious! They are unethical and have no integrity. I feel badly for their employees being forced to lie! I never agreed to their terms of agreement.

I didn't even see them!

They said I should have gone to their webpage as a consumer and looked them up! Ridiculous!!!

Guest

Curious to see if your attorney does anything cause honestly all they have to prove is that the billing notice is there that you didnt see. It it is your screwed plain as day.

It doest matter that the fine print at the botom of commercials isnt readsble. Its there and that all they need.

Thats why its important to ask questions. Ppl from early on in life should always be taught to question things.

Guest

There shoud be some way to put stop to this scam . Guess it is true you never get to old to learn.

I learned the hard way. Never trust anyone or any company this day and time. Please if you are reading this take note and be sure to pass it on to everyone you talk to do not order from this company all they are in it for is the money and don't care if they take the last penny from you low income of Social Security .

Plus the *** is no good. Hazel Miller

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Anonymous
map-marker Lake Of The Pines, California

Lumare Eye Cream Review

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Dishonest company. Sent me eye cream which I never ordered
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Reason of review:
Poor customer service
Anonymous
map-marker New Lenox, Illinois

Encante Lumare Causes Wrinkles!

Sadly, I have had the same experience as many others with the supposed "free trial" of the product. If you have ever gone on the website for the link to the free trial, you know it is slick, fast, and doesn't identify the 14 days to cancel too clearly. When you call you are made to feel like you are the *** that did not know what you were signing up for in the first place. I actually looked for what was the catch, and did not catch it. On top of that, after trying the product and I can't possibly see how it would be worth almost $100 per product. Don't buy this product, and people like Dr. Oz and Jennifer Lopez should be ashamed to promote a product that is out to scam the consumer.
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Reason of review:
Bad quality
Anonymous
map-marker Portland, Oregon

Lumare Eye Cream Review from Portland, Oregon

Ordered a sample of the VitaC serum and the eye cream. Was charged $4.99 and $5.99. Plus a lip plumper ($17.99) that I couldn't opt out of, didn't want. It said in the ad shipping was free. Received it 10 days later, 5 days after that, they hit my account for $98.71 and $89.70. Not for another shipment, but for the shipment I had just received and already paid for! Thank goodness I had not had time to use a drop! Lovelyomah79@***.com
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Reason of review:
Pricing issue
1 comment
Guest

They did the same thing to us. They changed my mom, 98.77 for a free trial that was supposed to be $5 for shipping and handling.

She who lives on a limited income.Sad thing is they get away with that..

Disgusting and misleading.. I sure hope when the owner of the company brags about getting rich off the product that they make sure they tell people they did it by ripping people off and misleading people.disgusting just disgusting

Anonymous
map-marker Saint Paul, Minnesota

HORRIBLE - DISHONEST

This is a HORRIBLE company. Do not order their "Free Trial". They would not even let me cancel my subscription without having my credit card company on the line. HORRIBLE HORRIBLE, and rude people that hang up on you. STAY AWAY FROM THIS COMPANY. They did end up refunding part of my money, after getting my credit card company involved when I threatened to dispute the charges. They were not going to cancel my subscription either. The hoops that they make you jump through are just pathetic - I have absolutely nothing good to say about them.
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Cons:
  • Lies about the trial and delivery
  • Shady business practices
  • Being ripped off and taken advantage of
Reason of review:
Poor customer service
Anonymous
map-marker East Weymouth, Massachusetts

Lumare Anti Aging Serum Review from East Weymouth, Massachusetts

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As everyone here as experienced, this is a total scam. On the site they claim it's a "free" trial only pay for s&h! What you don't see is that after 14 days you will be charged $98 for the face serum and $87 for the eye cream nor do you at any point have to acknowledge or agree to these terms. By simply purchasing this trial you are agreeing to pay this amount in 14 days and are now part of their auto-ship program. Congratulations! Welcome to your new and improved sk...depleted bank account. As with most online orders you may expect some kind of email confirming your order with tracking and other important information. Not with Lumare. You will unexpectedly get your shipment in about five days (which is part of your free trail period) and you open the box to find nothing but the products and a simple piece of paper with the products listed. No company phone number. No information about how to use the products. No information about how to return your unwanted products. Nothing. So you take a chance and use them because why not. If you are like me, a product junky, you will be extremely disappointed. These products do absolutely nothing positive for your skin. It broke my skin out and seemed to make my eyes more puffy than ever. So I stopped using them three days in (9 days into the trial) and looked in vain for a phone number to contact the company. No luck except through my bank after they had already charged my card for both products. So I called immediately to straighten it out thinking there had to be a huge mistake. First I spoke to Alyssa who was incredibly rude and actually hung up on me after I asked to speak to a supervisor. So I called back and the woman who answered was supposedly a supervisor. She completely refused to refund me the $98 but finally after I agreed to not take action against them refunded me 50%. That's it. Not a win but I settled. Then the eye cream rep, Antoin (also a supervisor? My lucky day) finally agree to refund a whole...50%. I advise, before calling, looking them up on the BBB website and placing a complaint there and contacting your bank in order to ensure no more charges can be placed from them on your account. I pushed so hard to get a full refund and wanted to return the products but was met with refusal and threats if I did not except their measly 50% refund. Long story, but please research before buying or calling them! I learned my lesson the hard way.
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Reason of review:
Problems with payment
Anonymous
map-marker South Orange, New Jersey

Basic creams, $200 a month!

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Mom signed up for the 14 day trial. Got three shipments delivered before she decided to ask me to cancel. Called to cancel, done. Turns out, this company has two different support staffs that are unaware of each others' existence! Same name, same packaging, same packing slip, same directions for use, same box, different numbers to call and cancel. And they don't take returns, whatsoever. If it isn't illegal, it's definitely deceitful and unethical. Especially because the creams don't do anything that the stuff at Target can't!
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Loss:
$570
Cons:
  • Resistance to cancellation
  • Outrageously overpriced product
  • Deceitful subscription scheme
Reason of review:
Most of the above

Preferred solution: Allow me to return the product!

Anonymous
map-marker Hutchinson, Minnesota

Unauthorized Charges

Lumare - Unauthorized Charges

I ordered trial sizes of Lumare Skin Serum and Eye Cream for the cost of shipping. 6 weeks later I find my account charged $98.71 and $89.77 without my authorization.

The customer service rep claimed I had 14 days to cancel, but there is nothing on their site that makes this statement. I also didn't receive an email when I purchased the trial sizes and there was no paperwork in the shipment received that said anything about cancelling within 14 days.

I was told today that the shipment is on its way and given RMA #'s. We'll see if I get the products and if I actually get a refund.

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Loss:
$188
Cons:
  • Business model and trickery
  • Sneaky and dishonest
Reason of review:
False advertising

Preferred solution: Full refund

Anonymous
map-marker Boerne, Texas

RIP OFF!!

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I bought what I thought was a trial size and just now when going through my credit card statement saw that I had been charged another $200!!! I am SO angry and I too, read the information, before I ordered the 'trial size'. I'm contacting the Better Business Bureau because this is such a rip-off!! And, oh by the way, the product stinks! And, the 'customer service' also stinks when they explain the scam to you!! So, now, I have to pay UPS to send the garbage back and wait 30 - 60 days for a refund on my credit card??
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Loss:
$200
Cons:
  • Dishonest company
Reason of review:
Pricing issue

Preferred solution: Full refund

5 comments
Guest

Same thing for me !!!! CAN YOU SAY FURIOUS !!!

They told me I signed up for a 14 day trial of a product but the 14 days start the day you order.

HOW THE *** CAN YOU TRY A PRODUCT FOR 14 DAYS and you dont get it until 8 days after you order !!!

Guest

Same issue and I didn't get back back my money. They are the great thieves around the world

Guest

y'all are so dumb, its called read TERMS AND CONDITIONS!!!!

Guest

Same thing just happened to me ! *** dishonest company ! I will deny charges!

Guest

What number do I contact I beyond pissed this happened to me I want my money back or I am calling a lawyer

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Merla Uai
map-marker Virginia Beach, Virginia

Lumare ripoff

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Advertised trial sample arrived, my credit card was charged August 10th for $5.95 for each product. Eye and face cream arrived in same box. Used once I am allergic to both. There was no return or contact information included so I wrote to address on the box. I was out of town for extended time so I didn't have actual credit card bill until I returned home and had a phone number to call. Two charges were made August 21st for $89.77 & $98.71 for a second box. I would never ever pay that for beauty products, was price buried in advertisement and I missed it? When I called customer service my choice was a partial refund or restocking charge. I took the refund, $44.88 & $74.03. My next bill had 2 more charges September 21st but no product so my letter must have stopped shipment. When I called for full refund since I received no product, I was told I already had refund for latest charge. I understood the refund was for first regular charge but customer service rep didn't want to listen as I explained. So that is 2 boxes of product I can't use, 3 charges to my credit card,only 1 partial refund and I am out $198.48 unless credit card company can help. What a ripoff. My advice is do not order anything from this company.
View full review
Loss:
$198
Cons:
  • Poor customer service rude not helpful
  • No return policy very tricky service
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous
map-marker Pretoria, Gauteng

Lumare - Cream Review from Pretoria, Gauteng

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This company is a joke, plus there people lie about returning products cause they were sending me anti-aging cream monthly so i stopped payments and canceled them. So what do they do send me another cream and said i need to get the product first and then return it and they will refund me the money back. That was a huge lie i have fought tooth and nail to get my money back and they won't. So if your planning on buying stuff from this *** company think again.
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Reason of review:
Poor customer service
Anonymous
map-marker New York, New York

Billing

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When I signed up for the free trial, I did not print up the ad and therefore did not remember reading a cancelation notice that if not done in 10 days I would be charged full price for these items and then would be sent them again and again without a charge noted for any product.This company is deceitful and rude. When I called one number she said it was for the Lumare Skin Serum and she didn't know about the eye cream. I called the other number then and Elisa said my order had been canceled---Thank Goodness!
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Loss:
$59
Cons:
  • Being ripped off and taken advantage of
Reason of review:
Pricing issue
1 comment
Guest

I had same experience with canceling also girl spoke with rude and said maybe should check bank account more often got in September got trial then got one last week she said had gotten other orders and I didn't so said where's Oct package and said take it up with postal service cancelled very rude

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