Anonymous
map-marker Titusville, Florida

Lumare Cream Free Trial Review

I buy the trial and then I went online to find out if this product even worked because I begin to be skeptical after reading you all's review I change my bank account so that they could not continue to Bill me and I also cancelled with them so thank you for your reviews and I'm very sorry that you had to go through what you went through still having used the product
View full review
Anonymous
map-marker Beaverton, Oregon

Lumare Cream Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Do i have to mix Serum and eye cream together? Applied twice a day, or separate.?
View full review
Cons:
  • False statements
Anonymous
map-marker Glenview, Illinois

Major customer complaint

very fraudulent company!!!whole ad was designed to deceive! I'm 96 years old and never experienced anything like this and I can ill afford to lose almost $200. Could this company be reported to the Better Business Bureau?one.two,three,four,give.six,seven eight,nine, ten. bad bad bad bad bad bad bad bad wed wed wed wed were were wet we we we we wear we we we we we we wet wet wet one.two,three,four,give.six,seven eight,nine, ten. bad bad bad bad bad bad bad bad wed wed wed wed were were wet we we we we wear we we we we we we wet wet wet wet wet wet wet wet wet wet wet
View full review
Loss:
$200
Cons:
  • No return policy very tricky service
  • Sneaky and dishonest
  • Being ripped off and taken advantage of
Reason of review:
poor customer service, over-priced item,

Preferred solution: Full refund

Anonymous
map-marker Richmond, Virginia

Debt Collector Harassment

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

This Lumare company has zero ethics! I tried the trial, calculated the cancel date, cancelled on time, and thought that was that. Oh no, now a red bordered envelope arrives with a letter that says it's from Collect Pros (Payments Made Easy) -- uh huh -- for non-payment!

There is not a chance in the world they're getting any money out of me! But the burden of proof is on me (isn't that backwards?) and I've got to either pay up (nope) or notify them that I'm disputing the validity of this "debt" (yes, I will be taking that option).

This is a pain in the neck!

View full review
Loss:
$90
Cons:
  • Being ripped off and taken advantage of
  • Being dunned for payment after i canceled
Reason of review:
Poor customer service

Preferred solution: Leave me alone! I canceled on time so stop harassing me

1 comment
Guest

Same thing is happening to me I just received a collect letter, saying I owe them $98.71. What crock! From two years ago, sent it back and cancelled on time, no customer service number to call or dispute the claim these people are a big scam, and something needs to be done, I am reporting them to the BBB

Anonymous
map-marker Cleveland, Ohio

I agree with all the pissed people

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Apparently a 14-day trial includes the time it takes to receive the product, so you get a week maybe 10 days to try a product that is overpriced and does absolutely nothing. And forget "customer service," you can't return the product, so what do you do? I tried stopping the transaction with my bank, but have to wait for it to post and in the meantime I have a ridiculous amount tied up in this transaction. Right now I'm trying to attempt canceling this with Lumare and I'm willing to return the product if they'll only tell me how!! Well, that call was useless, you can't return used product. So I'm still trying to figure out how the "trial period" works. If you call to cancel, you still keep the stuff but don't have to pay for it? When they saw "BUYER BEWARE" they weren't kidding. Don't waste your time or money on this!!
View full review
Loss:
$99
Reason of review:
Return, Exchange or Cancellation Policy
1 comment
Guest

Buyer Beware is an understatement where this company is concerned. Foxes are guarding this hen house for sure... a sad way to make money....

Anonymous
map-marker Chesterfield, South Carolina

DO NOT ORDER ANY PRODUCTS FROM THIS COMPANY!!!!

I cancelled my order over 9 months ago as I was very unsatisfied with the products; however, this company LUMARE continued to bill me after cancellation. I called again and they stated they could not give me any of my money back. Bad, bad, business!!!! REALLY MAD!! My next step is to call local television "action 9" and report this unethical means of business. I plan to post on facebook the above also in hopes that future customers will be aware of bad business procedures. All I am asking for is for this company to reimburse me the money they took from my account since my cancellation.
View full review
Loss:
$200
Cons:
  • Business model and trickery
Reason of review:
no record of cancellation request

Preferred solution: Full refund

Anonymous
map-marker Lewiston, Idaho

Lumare Free Trial Review from Lewiston, Idaho

Tried to call to cancell was 1 day late the guy said i had to pay. I said I couldn't afford it. He offers 1/2 price i say send an invoice. He hung up. Now i get a collection notice for full price. I will slander this company to the hilt. Please contact me
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Morristown, Tennessee

Free Sample just pay shipping

Did a free sample just pay shipping and now i have 2 charges LUMARESKINSERUM.NET -$98.71 UPO EYE CREAM -$99.01 not even 2 weeks later I did not authorize them to do so on my card I reported them to my bank and they cancelled my card and are sending me a new one so they can not charge me anymore maybe suggest to your bank/credit company to do so then they can't charge you I can't reach the company no where on the free sample thing I filled out did it say anything about other charges it was just a pop up add on facebook so be careful!
View full review
Reason of review:
Problems with payment
Resolved
Gared Jsq
map-marker Farmington, Missouri

Resolved: Lumare Eye Cream Review from Farmington, Missouri

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I called December 10th to cancel my auto ship. I was charged four more times. Two for the eye cream and two for the anti aging serum. I called back on January 25th and was first told that I never called in December then when I told then I had my phone records they suddenly located the conversation yet the cancellation was never done. They now cancelled the serum and processed a refund for the two serum charges but told me after 45 minutes of obnoxious hold music that the eye cream was a separate company and I would have to call them. I called them and they were extremely rude and after another 30 minutes of the same obnoxious hold music I was told they cancelled my order but no refund because I didn't call both companies in December. See attached picture. Same packaging, same name, same hold music and it was all ordered in one transaction. They clearly have a scam going on here!!
View full review
Reason of review:
Order processing issue
Anonymous
map-marker Saint Petersburg, Florida

Stay away from this vendor

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Get a free trial and only pay for shipping. This is not accurate. I thoroughly read the terms and conditions and there was no mention that I was signing up for a subscription or would be billed close to a hundred dollars for the free trial. Any language is either missing or misleading. Can't return the product either even if unused and not opened. They do have an option where you can where they will refund 30% of your purchase, which is really big of them.
View full review
Loss:
$99
Cons:
  • Billed for unwanted product
Reason of review:
Billed for unwanted product

Preferred solution: Full refund

Kenosha Rmq
map-marker Hot Springs, Arkansas

SCAM

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered the sample and before I had even received it, they had billed me for the next shipment. I called to complain and cancel and they were very friendly, but pushed and pushed for me to buy more. They were not going to take no for an answer. I thought it was clear I wanted a refund. I checked my credit card 10 days after I spoke to them and still hadn't received a refund, so I called again. He insisted I hadn't requested a refund "within the proper time limit", so they refused. He threatened to hang up when I raised my voice in frustration. After much back and forth and me telling him I was contacting the Better Business Bureau, he was suddenly able to give me a full refund. This is a terrible scam. The product, of course, does nothing. I think I'd be better off using Vaseline.
View full review
Loss:
$64
Cons:
  • Dishonest company
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Perth, Western Australia

Lumare Cream Review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hi Alison Purt 4 Glyde Street South Perth Western Australia You took $240 from my bank west account for the cream I ordered on line over two weeks ago and I have heard nothing or received nothing? Can you answer before I get the fraud. Onto this Thank u
View full review
Reason of review:
Pricing issue
2 comments
Guest

Yep , me too

Guest

Yep , I know her . Forget about your money ,she is pro scammer

View more comments (1)
Norlene Fku
map-marker Goose Creek, South Carolina

Lumare - Cream Review from Goose Creek, South Carolina

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The product was horrible, worst eye cream I've ever used. I cannot get anyone on the phone; I only got the number bc my bank gave it to me after all the charges on my account for products never received. I was unable to return the items within a 30 day time frame bc I was not given any information on how to cancel or return the items. I was also not aware that, if I was told my only obligation was to pay the shipping, means I now pay $200 a month for 2 products I never receive & can't return. Complete & utter ripoff! These companies should be illegal!
View full review
Anonymous
map-marker Owings Mills, Maryland

Lumare Eye Cream Review from Owings Mills, Maryland

I ordered the skincare cream and eye serum on Febrary 26, 2016, which I still have not received and today March 8, 2016, (11 days) they are charging me $89.71, for a skincare cream I did not order. I called my bank and started a claim and of course, I will keep on putting this reviews every where I can. This scams have got STOP! They should be legally charged with a felony. As a matter of fact, I will look into the legalities of issues like this and see if I could file a legal complaint!
View full review
Reason of review:
Pricing issue
Anonymous
map-marker Hollywood, Florida

Lumare Skin Serum ripped me off and is STILL charging my card!

I ordered a trial size of their cream & paid only the shipping cost. By doing so, they had my credit card number. I cancelled the order but they're still charging my card since December! My CC company says they can do nothing...I have to talk to the company. When I called, they said I never cancelled the order. LIE. They will NOT stop charging me $98.71 and even SCREAMED at me to SHUT UP when I called them on 2/20/16. BEWARE...these companies give the cancellation number at the bottom in tiny print so most people miss it...and they can charge for a small dollop of cream that is nothing but a moisturizer like you can buy in any drug stores. I believe UpoEyeCream does the same. One in Texas, the other in Utah. Any suggestions?
View full review
Reason of review:
Problems with payment
1 comment
Guest

same thing happened to me with the free sample pay shipping and now i have 2 charges LUMARESKINSERUM.NET -$98.71

UPO EYE CREAM -$99.01 I reported them to my bank and they cancelled my card and are sending me a new one so they can not charge me anymore maybe suggest to your bank/credit company to do so then they can't charge you I can't reach the company