Bad service, worst customer service

LugLess - Bad service, worst customer service
LugLess - Bad service, worst customer service
LugLess - Bad service, worst customer service
LugLess - Bad service, worst customer service
LugLess - Bad service, worst customer service
Lugless is one of the worst shipping options I've used. At every step of the way, they kept upselling me on services. I purchased the most expensive package because their rep convinced me that it comes with better customer support and higher coverage. My luggage was...
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ID
#3835264 Review #3835264 is a subjective opinion of poster.
Location
New York, New York

To find out about pickup

I have scheduled pick up, but there was no proper communication and I was waiting for pick up but no one came to pick up my bags. I ended up by dropping off by myself
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ID
#3764533 Review #3764533 is a subjective opinion of poster.
Location
Boonton, New Jersey

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Verified Reviewer
New Reviewer

THE WORST OF THE WORST!

Update by user Jul 01, 2022

Lugless customer service is not helpful at all, total waste of time

Original review posted by user Jul 01, 2022
My package was lost and UPS acknowledged that. The only thing Lugless needed to do was to file a claim with UPS but they refused to do anything. Moreover, they will keep charging you in different names afterwards. I have to call my bank to blacklist Lugless but even that did not stop them from sending you new bills.

User's recommendation: DON'T USE, EVIL BUSINESS.

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ID
#3721556 Review #3721556 is a subjective opinion of poster.
Location
Mountain View, California
Cons
  • Poor service
  • Terrible customer service
  • Unfair practices
Loss
$700
Preferred solution
Let the company propose a solution

Pathetic handling of luggage

LugLess - Pathetic handling of luggage
I shipped 4 bags to New York from Buffalo. Out of 4 bags, 2 got damaged severely. Upon contacting lugless, they absolved themselves of any responsibility saying I should've opted for higher coverage plan! In short, if you don't opt of higher coverage, Lugless will not give a damn about your luggage! Avoid at all costs!!!
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ID
#3618522 Review #3618522 is a subjective opinion of poster.
Location
Mumbai, Maharashtra

File a claim

LugLess - File a claim
LugLess - File a claim
LugLess - File a claim
LugLess - File a claim
LugLess - File a claim
LugLess - File a claim
All the five boxes were damaged when I received it and the stuffs inside the boxes too. I would like to file a claim for my delivery.
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ID
#3415531 Review #3415531 is a subjective opinion of poster.
Location
Hillsboro, Oregon
New Reviewer

LugLess is unfair

I used service from this company to create shipping labels from Fedex to ship my luggage to Pittsburgh. The luggage was lost in transit and finally delivered after 40 days with many items missing and damaged. I filed a claim with Fedex for the missing items and they approved a claim of $120.21. Fedex however sent this amount to LugLess. LugLess is now refusing to send me the amount sent by Fedex for my damages stating that it's not their policy to do so. Using this service has led to over a month of harassment and loss of property.

User's recommendation: Avoid at all costs.

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ID
#3414814 Review #3414814 is a subjective opinion of poster.
Location
Punxsutawney, Pennsylvania
Cons
  • Terrible customer service
  • Unreliable
  • Unfair practices
Loss
$120
Preferred solution
Amount paid by Fedex to them based on my claim.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Luggage did not arrive

Original review updated by user Nov 07, 2021
I paid $67 to have my luggage shipped because I am disabled. I leave Tuesday and my luggage has still not arrived. I had to buy clothes for a wedding I flew in for. You guaranteed 4 days. It will be 8. Ridiculous, and I want my money back. Mostly, I want my damn luggage.
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1 comment
#2149323

Sitting in a ski resort with no clothes or equipment. No way to contact Lugless and no forward contact from them. Never again

ID
#3046312 Review #3046312 is a subjective opinion of poster.
Location
New Hope, Pennsylvania
New Reviewer

Billing

I have been charged way extra than i received an invoice of! Can you provide me the invoice of the charges charged on my card. It is urgent and of a very high priority
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ID
#2944156 Review #2944156 is a subjective opinion of poster.

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