Lucidchart
Lucidchart Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lucidchart has a 2.2 star rating based on 4 customer reviews. Consumers are mostly dissatisfied and Lucidchart reviews highlight billing and subscription problems.
Key Takeaways for Future Customers
- Expect limited phone support; email can resolve issues.
- Watch trial-to-subscription conversion and billing charges.
- Price level is reported as high relative to value.
Negative Feedback / Risk Areas
- Repeated customer complaints about unexpected charges and refunds.
- Slow or hard-to-reach customer service for billing disputes.
- Subscription mistakes and refund delays reported.
Positive Feedback
One reviewer reported helpful and timely email support that resolved their request.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lucidchart has a 2.2 star rating based on 4 customer reviews. Consumers are mostly dissatisfied and Lucidchart reviews highlight billing and subscription problems.
Key Takeaways for Future Customers
- Expect limited phone support; email can resolve issues.
- Watch trial-to-subscription conversion and billing charges.
- Price level is reported as high relative to value.
Negative Feedback / Risk Areas
- Repeated customer complaints about unexpected charges and refunds.
- Slow or hard-to-reach customer service for billing disputes.
- Subscription mistakes and refund delays reported.
Positive Feedback
One reviewer reported helpful and timely email support that resolved their request.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Niles, Ohio
Try email, not phone, to get help.
I couldn't get through on the phone. I was getting frustrated, but did email me back.
It was a reasonable amount of time. And they helped me right away with my request.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel the trial offer
The company never made contact with me. Although I leave several messages.
All they concerned about charged a previous credit I had. I don't know how they do it but the charges went to through to my current credit card.
Lucid chart took $103 from my credit card without my permission. They give a few trial and I call them and leave many messages.
After the trial date passed I didn't use the service and the still took the money without my permission through a old credit card account. An account I had with them from previous time about 5 years ago.
I am student in college I cannot afford that amount of money for a service I didn't not use. I felt they ripped me off, now the bank charged the $103.
The software didn't work for me with many limitations and it doesn't make sense I will have to pay for a program that is of no use
Preferred solution: I reject the 7 days trial
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want an explanation of an outrageous bill and reimbursement
- - Charged $540 on 10/15; user hasn't used the site since 2021.
- - Requests reimbursement and account cancellation due to the unexplained charge.
I am writing to ask for a reimbursement to the charge you made to my credit card of $540 in 10/15. This is outrageous.
I havent used your website since 2021 and was charged with ā enormous bill without explanation. I want ā reimbursement and cancellation to the account.
User's recommendation: Don’t choose them. They charged me $540 and I hardly used them
A subscription was started by mistake
I did a trial...and didn't maneuver through making charts very well...it was for class at school...then I got billed...i didn't sign up for a subscription just a trial run..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA subscription was started by mistake
They dont take their customers seriously. You can not reach them via phone, they take forever to respond to your email its very upsetting.
Preferred solution: Full refund
Companies Similar to Lucidchart
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.