Armando M Jbb

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Verified Reviewer
| map-marker San Antonio, Texas

Entree server is a horrible server . Rude and seems to not want to work there.

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I ask him for the slice of liver at the bottom of the stack of lovers because there more moist he said there all the same and started giving me the top piece then I said if I'm paying for it I should get the bottom one he started moving all the stack around as if was a huge problem and I still didn't get what I wanted. It was a simple pull out of the bottom piece,why such a big deal.and as he did this unnecessary mixing around as he mumbled unknown To all custom words angryly
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Preferred solution: Remind the server at that location that he has a job because of us the customer. Being rude and by exaggerating is not part of his server duty's. Or is it ?

User's recommendation: Remember you go to Lubys cafeteria to eat what you want , not what the servers want you to eat

Clarence S Vct

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker San Antonio, Texas

I want to make a complaint

Lubys Cafeteria - I want to make a complaint
Lubys Cafeteria - I want to make a complaint - Image 2
On October 3, 2023, approximate time 6pm at Luby's cafeteria my wife fell while going through the serving line. She was injured hurting her head, jaw, neck, back, hip, knee, and her leg.
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Cons:
  • Needs to comply with handicap customers
  • Cons not ada friendly

Preferred solution: Compensated for medical and injuries...

User's recommendation: Make the entire facility ADA friendly and accessible

Marlene L Pyp

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Verified Buyer
|

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Verified Reviewer
| map-marker The Woodlands, Texas

Ordered Christmas Dinner for my family

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Lubys Cafeteria - Ordered Christmas Dinner for my family
Lubys Cafeteria - Ordered Christmas Dinner for my family - Image 2
Worst experience i have ever had and ever will have with picking up my Christmas Dinner!! Management could of cared less they messed up my Christmas dinner by selling me a Bad and out of date Ham and would do nothing to straighten it out except for saying Im sorry! That is not the way you treat people when it was their fault!
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User's recommendation: Do NOT order a Thanksgiving or Christmas dinner! Ham was out of date! It was yellow and slimy! They would not help me in any way to getting me a new ham on Christmas Eve so I had to drive back before the dinner around 2 hours there and back. Had to drop everything to take it back and then go to the grocery store to buy another Ham! They didn’t even give me a refund there said I would get a refund after the holidays were over! I contacted Lubys by email and they didn’t even respond back to me! That is poor customer care and service! If they don’t care about their Customers on Christmas Eve they should not be in business for Holiday Dinners to ordered out!

Randy V Grx

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Verified Reviewer
| map-marker Desoto, Texas

What a joke of a company!!!!! I have left message on 12-13-2023... I have left message on 12-26-2023!!!! Now on 1-2-2024 still no response!!!!!

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Line server... spoke to manager night of service... Seems like to me if you have to send an employee home for same complaints... We must have a problem with that employee... If employee doesn't want to be employed or work at lubys, maybe should find another JOB... plenty JOBS out there... Corporate will not respond !!! Call and get same message time and time again... Leave messages still no response ... CORPORATE DOES NOT RESPOND THEY DON'T CARE TO HEAR THE TRUTH!!! IF THEY CARED LUBYS WOULD RETURN MY MESSAGES LEFT ON CORPORATE PHONE NUMBER...
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Cons:
  • Food and apperance

Preferred solution: Response

olivia D Yjr
map-marker Houston, Texas

2717 OST, Houston Texas Location

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the serve wouldnt even listen to me. to order my food.

she would put the entrée in the container and then walk off. I purchased three meals. She would not put my sides inside of each container. She kept putting them in different containers and she would not even give me gravy and I asked her to put gravy over my.

I also called 2717 C Lubys thats where I went. I asked to speak to a manager or a team leader. I answered the phone she was very rude. She told me they was in a meeting and Im gonna have to call back later.

She hung up in my face.. I should not have to pay paid for people being rude to me.

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Beatrice P Huu

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Verified Reviewer
| map-marker Austin, Texas

Thanksgiving Day standing in the rain and cold by myself. Just to have been so disappoint when I sat down to eat.

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Thanksgiving day of 2023 I went to the LUCYS on South Mitiltary Dr. Dr.and Roosevelt St.

in San Antonio. I was by myself and it was cold and raining waiting outside in line to get in? I waited for an hour and it was miserable When I finally got inside to get my Thanksgiving Dinnerand and sat down to eat and enjoy the food.The cost of my food was $15:99 instead of $13:99 . I just wanted to sit down and eat my dinner so I let it go in price.

When I sat down to eat my food was all old. I called over the waitress and told her.The waitress was so kind and offered to warm up my food.

I thank her and said Thanks but I would just like it boxed and take it home.She went and brought a me cool wipp for my pumpkin pie. I left her a tip.Never again .

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1 comment
Guest

Hope and pray it’s better next year I just have a flat and I’m glad I’m here with all the love be strong and great.

TMartin S

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Verified Reviewer
| map-marker Austin, Texas

Cold food

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So I got my food by the time I got to the table. It was very cold, very unacceptable. I took it back and the manager had attitude and worker. He Asked the manager should he reheat it. I said just please remake my plate and they did but it was within attitude
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Loss:
$20

Preferred solution: Full refund

Raheel Uzp
map-marker Pharr, Texas

A two-inch piece of sausage cost $2.99 - Absolutely Ridiculous!!!

I went and purchased Lu Ann Spaghetti and was charged $8.99. I also purchased a Lu Ann Fried Fish and was charged $8.99.

I also purchased a sausage that was about 2 inches and was charged $2.99 for it. I didn't realize that sausage was considered a delicatessen to be so expensive.

The bottom line is that servers are being told by management to serve less so as to save money, and that's not including how small the salads are and how small the fruit salads are.

What at ripoff!!

El Pollo Loco, which is right next door serves generous portions with every order.

Shame on you for taking advantage of the customers!!!

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User's recommendation: Avoid Luby's at all costs because servers are serving smaller portions than what they use to before the pandemic and prices have risen to the point of ridiculousness!!!

1 comment
Guest

The $8.99 price seems reasonable for the spaghetti and fish meals. The price for the sausage? Not so much.

Anonymous
map-marker San Antonio, Texas

Thanksgiving was terrible and food was priced wrong.

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Very cold and over priced $15:99 instead of $13:99 that was printed in add and when I called was told $13:99. Plus drink was not included with the meal. No sense to charge separate for your drink. Who does that! Frist time going since I lost my husband and NEVER AGAIN. LOST MY CASH TO SAD TURKEY WITH A VERY COLD HEART.
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Anonymous
map-marker Marietta, Georgia

Need help with card order

Have tried to resolve a simple issue since 12/26. Have called, left messages, sent emails. NO ONE HAS RESPONDED TO ANY OF THEM! Re: Order 6970.
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Anonymous
map-marker San Antonio, Texas

Not happy with sevice at drive thru san antonio texas on fredricksburgh road

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First of all I never got a call back I have been going to lubes all my life and this time at drive thru I was given a tablespoon of mashed potatoes I asked for roll they gave me corn bread which I don't like I asked for white grave and gave me a teaspoon. I bought extra tater sauce and they did not give I asked if everything I ordered was there and man at drive thru said yes I got home to enjoy and everything was wrong unhappy customer location san antonio on fredricksburgh road
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tandalynn s

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Verified Reviewer
| map-marker San Antonio, Texas

Cold food

So at order the vegetables about the time I got to the table. They were were really cold. I asked him to reheat if the manager had attitude.
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Anderson H Jez

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Verified Reviewer
| map-marker El Paso, Texas

Manager's gift card

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Lubys Cafeteria - Manager's gift card
Lubys Cafeteria - Manager's gift card - Image 2

My wife and I received a gift card from the manager of a Luby's Restaurant in El Paso, Texas, in about 2019. Due to the pandemic, we never used this gift card.

Recently when cleaning out a filing cabinet, I came across it. I decided to use it; however, the cashier stated that it was not valid. So, I contacted Luby's customer service department over a week ago. I called them on several occasions and left voicemails as requested.

I never received a callback from customer service. My wife and I have been loyal customers of Luby's for over 50 years. I guess besides closing several Luby's; they have decided to close their customer service's department, as well. What now?

Go to Golden Corral!!!

Also on this visit to our Luby's, I approached a server, she turned and walked away. I then went to the cashier to ask for pepper, and was told to ask a server. After walking around, I found another server, and, after a few minutes, she brought me the pepper.

Later, I needed more water; so, I went back to the serving line and got more water. By the way, I still left a $2.00 tip.

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Loss:
$10
Pros:
  • New potatoes
  • Fried fish
  • Fried okra or steamed squash
Cons:
  • Difficulty with acquiring condiments and table service

Preferred solution: Have the manager's gift card validated.

User's recommendation: Use caution and be prepared to await for service, that is, if you get any at all!!!!!

Shilah Aee

Holiday orders

The website is down, thanks needs to order but cant, can we go in and order the food , thanks so much
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Morris H Dmk
map-marker Houston, Texas

Camt log in

Thanks to the manager of the cafeteria in Houston on the East Freeway resolve my problem his name is Adam he made my Thanksgiving
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Preferred solution: Nothing at all

robert w Rzu

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Verified Reviewer
| map-marker Alamo, Texas

Worst food ever

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went to Restaurant 9/7/2022 pharr texas spent 50.10 food cold no pie no roast beef and servers using same tongs they serve fish !!! have sea food allergy.teberal service 144577 receipt
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Loss:
$54

Preferred solution: Full refund

About

Summary

As of March 2011, Luby's, Inc. formerly Lubys Cafeteria, Inc operates restaurants under the brands Lubys, Fuddruckers and Koo Koo Roo. It was founded in 1947 in San Antonio, Texas, United States. 95 Lubys Cafeteria restaurants are located in Austin, Dallas, Houston, San Antonio, the Rio Grande Valley and other cities throughout Texas; with one in Arkansas and two in Oklahoma. The headquarters of Luby's, Inc. is in the Near Northwest district of Houston, Texas. The restaurants of Lubys Cafeteria, specializing in made-from-scratch comfort food and offering a variety of fresh salads, entrees, sides, vegetables, breads and desserts to choose from to build ones perfect meal along the 30-foot 9.1 m line. Lubys Fried Fish, often referred to as the square fish since it is a block of cod, and homemade Macaroni and Cheese, made from real American cheese, are the two most popular items.

Lubys Cafeteria reviews and complaints

Lubys Cafeteria is ranked 213 out of 2515 in Cafes, Restaurants and Bars category

Area Served

USA

Payment Methods

VISA

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