Lubbock Premiere Cinema
Lubbock Premiere Cinema Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lubbock Premiere Cinema has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recommend: "Do not order tickets online".
Positive Feedback
No positive feedback is highlighted; recent reviews focus on service and pricing issues.
Negative Feedback / Risk Areas
- Frequent Lubbock Premiere Cinema customer complaints about unreachable phone lines and inability to get refunds.
- Complaints about concession stand rules and poor staff response when requesting simple orders.
- Noted problems with customer service, high price level, and issues when buying tickets online.
Key Takeaways for Future Customers
- Check Lubbock Premiere Cinema reviews before purchasing and avoid ordering tickets online if possible.
- Be prepared for limited refunds and slow customer service response when disputes arise.
- Expect strict concession policies and confirm any discounts and special offers in advance.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lubbock Premiere Cinema has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recommend: "Do not order tickets online".
Positive Feedback
No positive feedback is highlighted; recent reviews focus on service and pricing issues.
Negative Feedback / Risk Areas
- Frequent Lubbock Premiere Cinema customer complaints about unreachable phone lines and inability to get refunds.
- Complaints about concession stand rules and poor staff response when requesting simple orders.
- Noted problems with customer service, high price level, and issues when buying tickets online.
Key Takeaways for Future Customers
- Check Lubbock Premiere Cinema reviews before purchasing and avoid ordering tickets online if possible.
- Be prepared for limited refunds and slow customer service response when disputes arise.
- Expect strict concession policies and confirm any discounts and special offers in advance.
Turn one complaint into a collective action
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Cannot get refund
We live out of town, family got sick and we couldnt go to the movie and cannot get anyone to answer the phone after trying 30+ times a day
Preferred solution: Full refund
User's recommendation: Do not order tickets online
Tyler, Texas
Concession Stand Needs a Reality Check
- - Tickets were bought at the concession stand because the box office was closed.
- - Inventory limits prevented two scoops of different flavors.
Update 8/9/13: After contacting Mr. Watson, he assured me that the issue had been resolved and invited me to give the movie theater another try.
We went back a few weeks ago, and of course ordered 2 scoops of ice cream at the concession stand to test if it had in fact been resolved. This time we had no problem what-so-ever.
I had a scoop of cookies and cream with a scoop of buttered pecan (mmm!). As far as I'm concerned, Lubbock Premiere Cinema has redeemed itself.
I went to the IMAX theater in Lubbock on May 14 (Tuesday). For some reason, we had to buy our movie tickets at the concession stand that day as the regular box office was closed, so while we bought our tickets, we decided to order some Blue Bell ice cream.
They advertise either one or two scoops in a cup. I asked for the 2 scoops, but to my dismay, the kid running the concession stand refused to give me 2 different flavors, claiming they could only do 2 scoops of the same flavor.
Umm... who orders 2 scoops of ice cream and gets the same flavor for both scoops?
I told him how ridiculous this was and told him to just spare me the wasted time and go get his manager. The alleged "manager" came over, which was just another employee running the concession stand, and she also claimed they could not accommodate my request for inventory purposes. Really?? Inventory purposes??
It's a scoop of ice cream. Give me a break. I told them to forget it, they just lost a sale...
and by the looks of it, they could have used it. The place was dead.
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Hi Nicolette,
This is Martin Watson with Premiere Cinemas Guest Relations. Please send me an e-mail and I will get back with you as soon as possible-- martin@***.com. We take all guest concerns seriously and want to make sure you are taken care of
Martin Watson
Special Operations Director
Premiere Cinemas