LR Factory Outlet Store Reviews
LR Factory Outlet Store Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LR Factory Outlet Store reviews show a 1.0 star rating from 1 reviewer and overall customer sentiment is negative, with consumers mostly dissatisfied and advising not to recommend the store.
Positive Feedback
Reviewers value the diversity of products offered despite other issues.
Negative Feedback / Risk Areas
- Repeated backorders and discontinued items still listed on the website.
- Slow or unresponsive customer service and unclear ETAs.
- Refunds, exchanges, and return freight policies criticized in customer complaints.
- Perceived high price level for products.
Key Takeaways for Future Customers
- Check LR Factory Outlet Store reviews and confirm stock before purchase.
- Expect possible delays and verify exchange and refund conditions.
- Document communications with customer service if disputing orders or returns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LR Factory Outlet Store reviews show a 1.0 star rating from 1 reviewer and overall customer sentiment is negative, with consumers mostly dissatisfied and advising not to recommend the store.
Positive Feedback
Reviewers value the diversity of products offered despite other issues.
Negative Feedback / Risk Areas
- Repeated backorders and discontinued items still listed on the website.
- Slow or unresponsive customer service and unclear ETAs.
- Refunds, exchanges, and return freight policies criticized in customer complaints.
- Perceived high price level for products.
Key Takeaways for Future Customers
- Check LR Factory Outlet Store reviews and confirm stock before purchase.
- Expect possible delays and verify exchange and refund conditions.
- Document communications with customer service if disputing orders or returns.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Original item discontinued, offered substitute but then back order part of order and been waiting since November. now can not get response of eta as date has past again.
- - Ordered a depth finder and mount in November.
- - Discontinued in December; substitute offered.
- - Substitute arrived; mount backordered with no ETA.
Ordered a depth finder and mount for a Christmas present in November, in December was contacted that item was discontinued and offered a substitute. Substitute arrived but mount was backordered.
Informed would be available in February which has come and gone. Now i can not even get a response of a new ETA.
Preferred solution: Deliver product or service ordered
User's recommendation: do not recommend, nothing but disappointments and money lost. would never buy lowrance products again.
Bad experience
- - Ordered a reconditioned GPS/fishfinder; it was listed as in stock, then canceled as discontinued; LR Factory Store refused return freight.
On 2/17/2019 I ordered a factory reconditioned gps/fishfinder from their website. They said the product was in stock.
Two days later they cancelled the order and stated that the product was discontinued and out of stock, but it was still listed for sale on their web site. Two days later it was still listed for sale. Because the stated that the item was discontinued I was then forced to buy a new one for an additional $100. Today, (02/24/2019)I received an e-mail from another company calling themselves Lowrance Factory Outlet store and they had the reconditioned item I originally ordered from the L R Lowrance Factory store in stock.
(29 units in fact). I feel that there was some bait and switch going on at L R Factory store. I phoned them to cancel but my item had already been shipped. I requested a return authorization which they agreed to but I would have to pay the return freight.
The whole experience with L R Factory Store was bad but they refused to pay the return freight. I feel that they misrepresented the item on their website and were not very customer friendly by turning down my return freight request. No wonder Amazon is so successful.
I don't recommend that anyone do business with L R Factory Store. I certainly will not in the future.
Preferred solution: I just wanted to write a review of my experience
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