Lox N Irons Salon
Lox N Irons Salon Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lox N Irons Salon reviews show a 1.0 star rating from 1 customer and mostly dissatisfied sentiment; pros: location; cons: poor quality of work and failed expectations.
Key Takeaways for Future Customers
- Confirm stylist experience with specific cuts or color and show photos up front.
- Ask about refund and cancellation policies before booking to avoid surprises about refunds.
- Consider checking recent customer service responses and reviews before long appointments.
Negative Feedback / Risk Areas
- Poor quality of work: incorrect color and cut, frizzy blowout, bleach stains on clothing.
- No refund issued per salon policy after a $300 service.
- Customer complaints about staff skill and management oversight during services.
Positive Feedback
Location is convenient and the owner offered to attempt a fix after the complaint.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lox N Irons Salon reviews show a 1.0 star rating from 1 customer and mostly dissatisfied sentiment; pros: location; cons: poor quality of work and failed expectations.
Key Takeaways for Future Customers
- Confirm stylist experience with specific cuts or color and show photos up front.
- Ask about refund and cancellation policies before booking to avoid surprises about refunds.
- Consider checking recent customer service responses and reviews before long appointments.
Negative Feedback / Risk Areas
- Poor quality of work: incorrect color and cut, frizzy blowout, bleach stains on clothing.
- No refund issued per salon policy after a $300 service.
- Customer complaints about staff skill and management oversight during services.
Positive Feedback
Location is convenient and the owner offered to attempt a fix after the complaint.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Tennessee
Bad management. Very poor quality of work.
- - Color and cut did not match my request.
- - Took 6.5 hours, $300, no refund.
- - The owner intervened during the process, and the finish was frizzy.
*** was as nice as she could be but truly did NOT know what she was doing cut OR color wise :-( 6.5 hours, $300 later, the color was not what I asked for, nor the cut & no refund will be issued per policy. Literally nothing that I requested was done.
I showed pictures. We discussed it for a while. She confidently agreed, all good with zero hesitation. That is scary.
The owner saw she was struggling throughout the entire process and came over multiple times. After color, *** brushed & dried my curly hair out before cutting 3 inches off, not 1 inch like I asked. After she cut it, the owner had to intervene & clean up her mess. I left with a frizzy head of hair from the worst blow out of my life, as well as my blouse was bleached out all down my back.
I did speak with the owner the next day, who did offer for me to come back in for her to try to fix it. I did appreciate that. However, I don't trust her abilities as she witnessed what was happening with mine & did not speak up to stop *** from butchering my hair, then proceeded to make excuses for the poor work i/e "well, her last place in ***...she only cut short hair"...and "this cut isn't something they teach in beauty school"... I don't have a problem with any of that, what I do have a problem with is someone having too much pride to be honest up front & say, I don't have experience with this but so & so does, let's set you up with her, etc...
That's it! Just be honest.
As for the owner, you are only shooting yourself in the foot when you don't hold your employees accountable for bad work. It's bad business.
- Location
- Poor quality of work
Preferred solution: Full refund
User's recommendation: Do not use this salon.
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