LowesLink Reviews
LowesLink Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LowesLink has a 1.0 star rating from 1 review with consumers mostly dissatisfied, 100% unfavorable rating distribution. Reviews cite billing practices, poor phone and chat customer service, high price level, and failed warranty support. Recent recommendations include "DO NOT DO BUSNESS WITH LOWES CUSTOMER SERVICE."
Key Takeaways for Future Customers
- Check LowesLink reviews and warranty terms before purchase.
- Expect possible enrollment prompts for auto-pay when paying bills.
- Consider alternative retailers or local hardware for service.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and payment flow requiring Auto Pay.
- Poor phone and chat customer service with long transfers and unresolved issues.
- Warranty and repair support problems and slow resolution.
Positive Feedback
No positive comments were provided in the available reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LowesLink has a 1.0 star rating from 1 review with consumers mostly dissatisfied, 100% unfavorable rating distribution. Reviews cite billing practices, poor phone and chat customer service, high price level, and failed warranty support. Recent recommendations include "DO NOT DO BUSNESS WITH LOWES CUSTOMER SERVICE."
Key Takeaways for Future Customers
- Check LowesLink reviews and warranty terms before purchase.
- Expect possible enrollment prompts for auto-pay when paying bills.
- Consider alternative retailers or local hardware for service.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing and payment flow requiring Auto Pay.
- Poor phone and chat customer service with long transfers and unresolved issues.
- Warranty and repair support problems and slow resolution.
Positive Feedback
No positive comments were provided in the available reviews.
LOWE'S HORIBLE PHONE CUSTOMER SERVICE
- - Phone service was horrible with long holds and multiple transfers.
- - Online payment requires Auto Pay to proceed; no help from agents.
Complete horrible, unacceptable phone service today with several people as I was trying to pay my balance online. Lowe's payment online would NOT ALLOW me to advance to payment without signing up for Auto Pay.
I've been on the phone with at least 5 or 6 agents. NONE of them had answers or information or help to figure out why signing up for Auto Pay is required. Eventually, after being transferred up to 6 or 7 time and and on the phone or on hold for over an hour NOBODY could help figure this out. The first agent in a chat session closed the chat while I was doing as she suggested.
Another agent agent hung up on me after nearly an hour on the phone trying to get help to pay the bill. I will not shop at Lowes anymore.
The time searching for how to pay without signing up for Autopay, the Chat, and the multiple phone calls wasted over and hour of my time todayt. Horrible customer service on the phone and total frustration.
User's recommendation: DO NOT DO BUSNESS WITH LOWES CUSTOMER SERVICE. SHOP AT HOME DEPOT OR SUPPORT LOCAL MOM&POP HARDWARE STORES.
Indianapolis, Indiana
The warranty is not working for me after a month trying to get my washer fixed it is still not working I have had a frustrating run around.
- - Two repair visits this month, neither fixed it.
- - I'm an 86-year-old woman and can't call Whirlpool for a part.
- - We have no way to wash clothes.
Two repair people have come in that month and neither can fix it. They told me to call whirlpool com to get a part.
I am a 86 year old woman I can not do that . My daughter called they said that they did not know what she was talking about.we have no way to wash our clothes very frustratrd.
User's recommendation: Don't buy Lowes warranty it does not work.
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