LowesForPros

Rude. Went to Home Depot order was done in 5 min, people were so informative and numbers were giving if any problems arrose

Received credit line increase!

Thanks

Makes my company so much more efficient!

Douglas McArthur

Brightway Handyman and Remodeling.

I called on January 1st, 2023 at 938am EST. I was given incident #0738****.

This is the first year I used the program and I thought I had to wait to use my rewards earned until the end of the year.

I now know that this is not the case. The person I spoke to on 1/1/23 told me they were turning my case over to the IT department to have my rewards put back in my account.

I have been a dedicated customer spending tens of thousands of dollars last year as part of the program. I would like to know how I can get my rewards back for 2022, please.

I never got to speak to anyone! And still no points on my account!

I should be at the Platinum level because my purchases this year amount to almost 30,000 dollars for the year!

I was told that the company I work for was there biggest customer this year, but yet I can't get my points! I have 3 credit cards and one debit card linked to the account and I do not get any points at all!!

Got somewhat straightened out. After calling twice and waiting on hold over 45 minutes, finally got someone that knew how to help

We went to Lowes to order materials for our new deck. The purchase was about $1200 in building materials.

The desk clerk helping us said we could get free delivery if we opened a Lowes credit card account. Sounds good right? Nope...

We placed the order, CC Account was immediately approved. They charged our account for the material.

We expected delivery about 3 weeks later and this was all fine. The materials were delivered on schedule with the contracted labor.

We mentioned we had not received our Credit Card in the mail they said give another week or 10 days for the COVID Issues, etc. No problem. I wanted to get the account paid, so we just took the temporary CC Account info to the store and paid it off.

Still no "hard card" in hand.

Made mention again no card, and they said wait a week or so longer. Well this has been almost 2 months. No card.

Finally, we went back to the Pro Counter and discussed this issue with the clerk who originally helped us and he said, oh the address is completley wrong, we need to fix this... Okay no problem.

It turns out they cannot fix the issue in the store so we spend about 45min in the store on hold / online with the 800 number clerk. They wanted a verification "VIDEO" from the Phone holding the Driver's License next to the face, etc. The Phone clerk text a link to the phone on file for return Video verification. Why not a snapshot, i do not know...

ANYWAY, We complied and sent the video.

On the text requesting the verification video there is another 800 number to call after the text reply with the video. We waited a few minutes after sending the video and called. They asked for a verification "code" from the Verification Video Text. We gave them the code and they could not find it!

OMG!

Can these people do anything right?

So after another 15minutes on the phone waiting and talking to the person who needed the verification video to change the address on the account, she said, I cannot find it. My wife got on the phone and asked if we could just CLOSE the Account! She said yes. Now how come they cannot change an address typo from the original clerk typing in the information but any unverified person can call and just close an account?

This gets better.

Now to close the account, we need to pay off the BALANCE that we already paid off!

Oops she said no it is only $26 and some change. Well we just paid off the account the other days but maybe there was an issue. So we went to the register to pay off the final $26 and some change and then clerk said we could NOT pay off any Lowes Credit Card balance with a Lowes Gift Card!!! They won't even take their own verifiable money source!

Okay this is getting nerve racking and anyone who has read this far needs to know we paid the balance in cash and kept the receipt!

We decided to cut up the Lowes Gift Card (balance $41) and NEVER go to LOWES Again!

If you go in and pay cash, you might be okay but I dont know. I do not think these people can do anything right when processing data, credits, etc.