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Appliance Delivery, Install and customer service Havoc

1.5
Hi, I have been an avid Lowe's customer for many years for both my own homes remodeling projects and for my customers. It has taken me many trials and tribunals to come to this point to file a complaint against several of the Lowe's stores I have purchased products...
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#4283903 Review #4283903 is a subjective opinion of poster.
Location
Hershey, Pennsylvania

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LOWES FOR PROS ACCOUNT REWARDS

I called on January 1st, 2023 at 938am EST. I was given incident #0738****. This is the first year I used the program and I thought I had to wait to use my rewards earned until the end of the year. I now know that this is not the case. The person I spoke to on 1/1/23 told me they were turning my case over to the IT department to have my rewards put back in my account. I have been a dedicated customer spending tens of thousands of dollars last year as part of the program. I would like to know how I can get my rewards back for 2022, please.

User's recommendation: use your rewards as the year geos on rather than letting them pile up.

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#4283478 Review #4283478 is a subjective opinion of poster.
Pros
  • Discounts
  • Rewards
Cons
  • Rewards expire 12 31
Loss
$400
Preferred solution
Full refund

Im not receiving my reward points

I never got to speak to anyone! And still no points on my account! I should be at the Platinum level because my purchases this year amount to almost 30,000 dollars for the year! I was told that the company I work for was there biggest customer this year, but yet I can't get my points! I have 3 credit cards and one debit card linked to the account and I do not get any points at all!!
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#4185707 Review #4185707 is a subjective opinion of poster.
Location
Charlotte, North Carolina

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Acct not right

3.3
Got somewhat straightened out. After calling twice and waiting on hold over 45 minutes, finally got someone that knew how to help
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#3818213 Review #3818213 is a subjective opinion of poster.
Pros
  • Managers are at ready
Cons
  • Store layout is frustrating
Preferred solution
Got it

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Verified Reviewer Junior Reviewer

Lowes Credit