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I just bought the big one 2 moths ago. Paid overs 1000.00. Love it. Super comfy and the family loves it. We we're actually planning on replacing all out furniture with the sactionals as well. Until our pet has an accident.... which is out of the norm. They advertise machine washable and make it sound so good.... but that's just the cover. All liquids go directly though it to the floor!!! And you can not wash the inside. Or replace the durafoam....
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Anonymous

Anonymous so essentially you didnt even try to clean it? you burned it and decided the product and company is terrible? at least you gave it a good chance, and tried to clean it, righ...

1.0
#988512
Purchased a sactional and was sent a side with a stripped anchor. Contacted the company and they sent me a new anchor to replace the broken anchor. Attempted to remove the anchor was unsuccessful. Contacted the company and they told me to "turn left." How can you turn the anchor left when you cannot *** grip the *** thing? SO, I contacted the company again. This time I was told to use needle nose pliers. I was clueless as to how they wanted me...
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2.0
#977068
I just received a message from my friend asking: "Do you still love your Sactional? Thinking about buying one and wanted your opinion on pieces to buy for the right configuration!" I responded that I absolutely DO NOT love my Sactional. Not anymore. I feel a responsibility to post this message because I used to advocate for the Lovesac Sactional to anyone who would listen. Easy to configure! Easy to change the cover when your tastes change (or...
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Anonymous

Gretchen Adam I paid $8000 for a love sactional. It is so uncomfortable I'm shocked

Anonymous

Anonymous I've been going back and forth about buying one for a month. The cost is totally prohibitive... and they're 30% off right now. I can't fathom buying them at regular price.

1.5
I liked
  • Delivery
I didn't like
  • Warranty
  • Affordability
  • Misleading information
#970125

I've had my sactional about a year now. I decided to give it a chance before reviewing it. Well, after dealing with this monstrosity for all this time, I can tell you I hate it more every time I sit on it, move it, attempt to reconfigure it, etc. We purchased just one step down from the top-of-the-line (who needs down armrests?) And had custom covers done. Retail was around $10,000 but we got some rebates that we had to bicker with them over...
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Anonymous

Anonymous I am very disappointed as well. This love sactional is very hard and uncomfortable. Why are people saying they are comfortable??

Anonymous

Anonymous I will buy your prices, email me. Ollenouffman@gmail.com

1.0
#956429
Hate this place! I didn't receive my package for over a month and a half. I also had a two piece product, the first piece I returned and when I went back to return the second piece I couldn't because I was a little past the policy. I have no use for that cover so I figured I'll get store credit or be able to exchange it for something more useful but I couldn't even do that! Biggest disappointment in a store. NEVER GOING BACK
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I ordered a pillow cover as a birthday present on April 10th. After several weeks of not receiving a shipment confirmation email, i logged into the website to see my order was still in "payment review". I thought this was weird as there was plenty of money in the account for the order. I reached out to lovesac to find out that the pillow cover was out of stock. When originally order it did not say this and i did NOT receive any notification that...
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1.0
#871294
I bought an outdoor sectional for over $2500 and at the end of the summer I changed the covers. ALL of the cushions had fallen apart and one cover the zipper broke. I don't have kids and the cushions were stored under cover. When I contacted customer service in mid December they told me they would replace them. I didn't hear from them so in February I contacted them and they said as soon as they get in their outdoor sectionals in which would...
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1.0
#837867
We ordered a 6 seats 6 sides and received 6 seats 4 sides. Though our invoice clearly shows we ordered and paid for 6 &6. They are completely unwilling to work with us and send us the rest of our order. They offered a 10% discount so we could re-buy what we have already paid for! The lack of integrity and customer service has been sickening. We have invested several thousands of dollars in this all to be jacked around and not receive what we...
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1.3
I liked
  • Furniture quality
  • In store experience
I didn't like
  • Customer service
  • Misleading information
#782438
This whole page is pretty disappointing. Alot of customers complaining about things that they are unfamiliar and naive about. Lovesac has been a great product for me, the service was amazing, if it isn't There are 1000 phone numbers to call on the website to get what you need solved. They have great options to meet your needs and wants. Their lifetime warranty is also a huge plus. I suggest going in stores to make your purchase. Every one that...
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Anonymous

Anonymous Still only one number that no one has ever answered any time I tried. Cancelling my order tomorrow. Ridiculous pricing should at least cover someone to answer the phone.

Anonymous

Anonymous Obviously an owner or Lovesac employee.

5.0
#707228
I ordered a couch 8/5/15 was told it would be about 4 weeks to make custom. I called to have the shipping put on hold bc my delivery date was close to my move date. Not only did they put my whole production on hold they blamed me that it was my fault. Not once did I receive a receipt from the sales girl, who made my order via phone, "pre-order" to get her sales early. Never received shipping info. Half my order came at different times. Had...
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Anonymous

Anonymous This is really sad to read. I am a Lovesac customer and lover who had a very enjoyable experience buying. My product as well came in at different times but i knew it would sin...

1.0
#701946