Promised energy savings of 25-35% on Heating and Air System
Love's Heating and Air of Severn, MD, through its agent - John Love, promised energy savings of "you should save 23-35% off your electric bills." After months (59 days) with their system and notification of the no savings, the company DECIDES to have the work inspected by the County. A service tech was then sent to inspect the system only to find not the proper charge from the factory as indicated on their service ticket. After we complained to the BBB and Maryland Heating and Air board, the company has lied in their response "that the customer was having work done at their house" (a lie) which is the response to the neglected inspection and the customer bought a new pool heater (a lie) and that it "runs 24/7" (a lie) which is their response to no energy savings. We are filing a civil suit to re-coup our losses. It is unfathomable that you can promise in writing, verbally, and in person at contract signing to energy savings which did not occur through any fault of us the consumer. Since we moved into our house we: replaced windows, added insulation, replaced the front door, replaced light bulbs to energy efficient models and were on the path to energy savings until we contracted with Love's Heating and Air who had no way to quantify savings let alone promise them...the company is poor at customer service and dispute resolution. After we complained on no energy savings, the company provided a home energy analysis; the result was our home was surprisingly "tight" and not allot of room for making more tight which is a bad result for Love's Heating and Air as they should have never sold us the system knowing our number one goal was to save money on our electric bills. Watch out - poor service, lies, false sales promise, rushed installation without quality control checks, and poor dispute resolution
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