Lovense Reviews
Lovense Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lovense has a 2.3 star rating from 17 customer reviews. Consumers are mostly dissatisfied; 64% unfavorable and 29% positive. Frequent issues include defective products, delivery failures, and many requests for refund.
Key Takeaways for Future Customers
- Lovense reviews point to strong app features and good pricing for some users.
- Expect potential delays in shipping and difficulty reaching human customer service.
- Many customers seek refunds or replacements for defective items.
Negative Feedback / Risk Areas
- Recurring customer complaints about customer service responsiveness and lack of phone support.
- Frequent reports of defective items, failed charging, empty or undelivered packages.
- Refunds and returns often described as slow or problematic.
Positive Feedback
Some reviewers praise the app availability and performance, reasonable pricing, and a few successful replacements or responsive interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lovense has a 2.3 star rating from 17 customer reviews. Consumers are mostly dissatisfied; 64% unfavorable and 29% positive. Frequent issues include defective products, delivery failures, and many requests for refund.
Key Takeaways for Future Customers
- Lovense reviews point to strong app features and good pricing for some users.
- Expect potential delays in shipping and difficulty reaching human customer service.
- Many customers seek refunds or replacements for defective items.
Negative Feedback / Risk Areas
- Recurring customer complaints about customer service responsiveness and lack of phone support.
- Frequent reports of defective items, failed charging, empty or undelivered packages.
- Refunds and returns often described as slow or problematic.
Positive Feedback
Some reviewers praise the app availability and performance, reasonable pricing, and a few successful replacements or responsive interactions.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
DEFECTIVE item and getting a run around
- - Item won't turn on or charge after providing serial and order details.
- - Difficult to contact support and may avoid the brand.
My boyfriend placed an order, and I did receive the item; however, it won't turn on and won't charge. I jumped through the hoops of sending the serial number, pictures, and videos of the issues and confirmed the order number.
Then they asked for my boyfriend to respond due to privacy issues, which he did. Then I got an email at 4 a.m. starting the process all over again.
I've been searching for a way to contact them other than email, but no luck. We will never use Lovense again!
- Only contact is through email
- Make using the warranty a loop of red tape
Preferred solution: Full refund
User's recommendation: Don't buy from this company
Okotoks, Alberta
Close my account
Close my account
Lorraine Barrett
2238 Eaglebend way east
Foothills T1S7A8 Also old address
Box 28 site 10
R.R. # 2
Okotoks Alberta T1S1A2
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lexington, Tennessee
Never recieved my package
- - Wrong address redirected delivery to a pickup location.
- - Delivered yesterday, returned today; I emailed USPS and Lovense to reroute home.
I had the wrong address at first, so I sent it to a pickup location like CVS. It said it delivered yesterday, and then it got returned to sender today as I was on my way to pick it up.
I've emailed USPS; I've emailed Lovense.
All I want is the package correctly sent to my house. This is all so unnecessary, and I spent $100 for this chaos to happen.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Can't log in because the password I just created is no good. I clicked on forgot password a code is sent to my email but it's nowhere to be found. I tried this two more times. Same thing.
Fix their platform. Software.
If I can't log into my account what good is the product? I'll be shipping it back to them.
User's recommendation: Don't do business with lovense
Concord, California
Failed Gush ll: on off switch fails out of the box
Gush ll received and it is a Defective vibrator!! Lovense makes it hard to get redress!
I expect a fair resolution. The
User's recommendation: Buy from a company that honors their warranty!’mmmmmm
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mesquite, Texas
Package was empty
I received my package early, but when I opened it, the box was empty. I've contacted customer service and will update it further when I hear back.
- App availability
Preferred solution: Just looking for my product to be delivered.
User's recommendation: Check the reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Replacement
- - Can't reach a real person; the bot loops.
- - Box code for mission 2 discarded; serial number not available.
- - Replacement not sent despite order.
item got replaced after i wrote a bad review on here, i got an email asking to take down the review after sending out a replacement even though they had no intentions of sending out a replacement as my last email was in sept 25 and i hear nothing until i write a review on the company and they get back to me in nov 25. just shows how bad the customer support is within the company instead of apologizing and sending out a replacement they messed me about.the item works and was delivered swiftly so i do give them that.
Company fixed the issue and I have been provided with product replacement. the company sent out a replacement item and delivered it swiftly.
I sent photos of the problem as it won't connect I did everything
They won't send the replacement out even though I have the order number and the transaction on my bank records. I keep going around and around in circles with the bot when I want to speak to a real person and there's no option too. The customer support is rubbish so my problem hasn't been solved.
Preferred solution: A replacement of the mission 2 and maybe additional item for wasting my time and money
User's recommendation: No chance of that happening as I've had such a bad experience
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lake Elsinore, California
Never received my order
- - No email confirmation or tracking number.
- - Order hasn't arrived after 10+ days.
- - No customer service or contact number; company takes your money.
I never received an email confirmation tracking number. My order is still not here.
I ordered over 10 days ago and still haven't received my order.
There's no customer service; there is no number to contact anybody. This company takes your money and forgets about you.
Houston, Texas
No delivery
- - Purchased 3 items from Loveness; not delivered.
- - No tracking available; guest order.
- - I have an order number and a screenshot; I haven't heard back.
I have purchased three products from Loveness website. They have not been delivered and I cannot seem to find how to track my order anywhere.
I ordered as guest without an account. I have an order number and a screenshot of all of the information.
I have sent multiple emails, but nobody has gotten back to me. I'm starting to worry that I'm not going to get any product and I will be out $300.
User's recommendation: I recommend creating an account before purchasing anything.
Durban, Kwazulu-Natal
Y it the toy breaking
- - Bought a toy from Lady Jane.
- - The toy is 3 months old and used for webcam and work.
- - It's broken; I sent it back with no help.
I bought my toy from lady Jane end, my toy is 3 months old.I uzdit for webcam end now the toy is broken.I sent it back to lady Jane but I am not getting any help as to why a new toy\n Broke. I'm ready disappointed and i'm stressed out because I use it for work from millissa
User's recommendation: I am not happy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWORSE SERVICE EVER
- - Lush failed after 1.5 months and again after 5 months.
- - Camera failed after 3 months.
- - The $800 machine disconnects every 30 seconds.
- - Domi still works.
I have bought the lush, which stopped working properly after 1 month and a half and stopped completely after 5 months. I bought the domi, which is the only one that still works at a minimum.
I bought the camera from them, and it stopped working for no reason after 3 months. Now the *** machine that cost $800 is giving me a REAL HARD TIME to work, keeping disconnecting every 30 seconds. THE WORST ELECTRONIC AND LOGISTIC EVER.
Don't buy from them. That was my last try!
Preferred solution: Full refund
User's recommendation: DONT BUY FROM THEM, it can only be better somewhere else, thats a FACT
I am trying to find out how i can give a lush c4 as a gift to a model on strapchat and you help me with this
- - The seller does not offer a shipping address.
- - The info mentions Bela-Suns stripchat model.
- - There is a request on how to get the Lush 4 to her.
This girl does not offer a shipping address just the following . She assured
Me by giving this info Bela-Suns stripchat model
That she will receive it is this true
Or can you tell me how can I get the Lush 4. To her
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Customer support is *** and they’re very slow.
- - Bought Nora and Max 2 for long-distance use; autofill missed ZIP.
- - Requested reroute or cancel; both packages canceled, orders suspended.
Company fixed the issue and I have been provided with full refund.
When i eventually put in the address for my girlfriend so the Nora can ship to her I then put in my own address for the max 2. When I pressed on my apple autofill I thought it would act *** fill out my address and other information but it only put in my address not zip code. So when I found the problem I contacted them on there page and told them to reroute the package or cancel just that one package. The *** *** thought it was a good idea to cancel both packages.
So I ordered another and doubled checked my billing address and it was all good. I checked my orders AND THEY *** SUSPENDED IT AGAIN.
Like I did not *** ask you to do that especially when I got the address correct this time. The reason why Im so annoyed is because the sale they have going on will eventually end by the time they get back to me, theyre so painfully *** slow.
- I dont even know because i cant get their product
- Customer support is garbage
Preferred solution: Full refund
User's recommendation: Please make sure you get it right the first time
Ashburn, Virginia
Product not received
Didn't receive product and because they don't have a customer service line you cannot contact them other than email. Where they repeatedly tell you to wait a few more Days
User's recommendation: Beware no customer service
The they don’t give your money back for refunds
- - Received the wrong item and started a refund.
- - Refund requires unopened-proof and a 3-day window.
- - Money not refunded after a month; no phone number.
You buy something but its the wrong item or whatever. You initiate a refund, they make you go through hoops to show that its unopened before allowing you to return, which I understand.
They give you a 3 day window to do this but when its time for them to return your money they give you the runaround and have you keep waiting for it.
In my case I have waited a month and a half and still havent gotten my money back! There isnt even a phone number for you to call!
DONT BUY FROM LOVENSE!
They are robbing people and dont do good business. Had I gotten my money back sooner I wouldve bought another item but no thank you now if this is the way they treat customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerURGENT. NO REPLY FR CUSTOMER SERVICE SINCE SUNDAY 8/26
- - Order 240******** placed 08.21.2024; exchange requested before delivery.
- - Eight follow-ups; no response; additional account opened for a reply.
Re order #240********, placed on 08.21.2024. I emailed customer service about exchanging gravity for nora prior to the gravitt being delivered.
Was advised to take pics and reply w attachments ahowing unopened gravity & Lovense would start the exchange process, send necessary labels, send the nora item, and refund to original payment method the $40.00 difference between the sale prices for the gravity and the nora at the time correspondence began. I attached the pocs and have send x8 follow up emails attempting to make thjs exchange. No one has gotten back to me. I even opened an additional account w a different email in an attempt to illicit a reply.
This is nlt only unacceptable, it's bordering on fraud. PLEASE ADVISE.
- Ghosted by customer service
Preferred solution: The exchange, for the item I want, return the unopened, unwanted item, return label emailed to me, and a refund for the $40.00 price difference. AS AGREED AND DISCUSSED ON AUG. 23.
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Hi Michelle, I'm sorry to hear about the experience you've had; that's not what we want for any customer. I'd like to get this looked at properly and avoid any further back-and-forth.
Could you reply here or send us your order number or the email address used for the purchase, so I can pull up your case directly and pick up from where you left off instead of starting the process over?
Once I have that, I'll follow up with you directly by email with next steps. – Marina, Lovense Support Team
260806****91 is the order number.