Anonymous
map-marker Ashburn, Virginia

Product not received

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Didn't receive product and because they don't have a customer service line you cannot contact them other than email. Where they repeatedly tell you to wait a few more Days

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User's recommendation: Beware no customer service

Resolved
Darth C

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Verified Reviewer

Resolved: Customer support is *** and they’re very slow.

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Updated by user Jan 02, 2025

Company fixed the issue and I have been provided with full refund.

Original review Jan 01, 2025
So me and my girlfriend decided we should get toys that are only for long distance couples. I eventually caved in and decided to buy the Nora and Max 2.

When i eventually put in the address for my girlfriend so the Nora can ship to her I then put in my own address for the max 2. When I pressed on my apple autofill I thought it would act *** fill out my address and other information but it only put in my address not zip code. So when I found the problem I contacted them on there page and told them to reroute the package or cancel just that one package. The *** *** thought it was a good idea to cancel both packages.

So I ordered another and doubled checked my billing address and it was all good. I checked my orders AND THEY *** SUSPENDED IT AGAIN.

Like I did not *** ask you to do that especially when I got the address correct this time. The reason why Im so annoyed is because the sale they have going on will eventually end by the time they get back to me, theyre so painfully *** slow.
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Loss:
$550
Pros:
  • I dont even know because i cant get their product
Cons:
  • Customer support is garbage

Preferred solution: Full refund

User's recommendation: Please make sure you get it right the first time

Joanie Zep
map-marker Warsaw, Mazovia

The they don’t give your money back for refunds

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You buy something but its the wrong item or whatever. You initiate a refund, they make you go through hoops to show that its unopened before allowing you to return, which I understand.

They give you a 3 day window to do this but when its time for them to return your money they give you the runaround and have you keep waiting for it.

In my case I have waited a month and a half and still havent gotten my money back! There isnt even a phone number for you to call!

DONT BUY FROM LOVENSE!

They are robbing people and dont do good business. Had I gotten my money back sooner I wouldve bought another item but no thank you now if this is the way they treat customers

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Lorien P Aky

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Verified Reviewer

URGENT. NO REPLY FR CUSTOMER SERVICE SINCE SUNDAY 8/26

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Re order #240********, placed on 08.21.2024. I emailed customer service about exchanging gravity for nora prior to the gravitt being delivered.

Was advised to take pics and reply w attachments ahowing unopened gravity & Lovense would start the exchange process, send necessary labels, send the nora item, and refund to original payment method the $40.00 difference between the sale prices for the gravity and the nora at the time correspondence began. I attached the pocs and have send x8 follow up emails attempting to make thjs exchange. No one has gotten back to me. I even opened an additional account w a different email in an attempt to illicit a reply.

This is nlt only unacceptable, it's bordering on fraud. PLEASE ADVISE.

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Loss:
$139
Cons:
  • Ghosted by customer service

Preferred solution: The exchange, for the item I want, return the unopened, unwanted item, return label emailed to me, and a refund for the $40.00 price difference. AS AGREED AND DISCUSSED ON AUG. 23.

Fiodas A

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Verified Reviewer

Worth it!!

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Lovense - Worth it!!

This whole long-distance control exceeded expectations. My BF lives in another state atm. I would buy more products

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Pros:
  • High tech

Preferred solution: Discount

User's recommendation: i think the best choice for your BF will be Solace

Rebeka D Xnm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Poor customer support for defective product

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Contains 1 confidential file for company representatives

I purchased a Diamo by Lovense received the package and without opening, it realized it was not going to work for my partner. I immediately contacted customer support and asked them to return the unopened box and exchange it for something that would actually work.

The problem with this product is if you do not have enough stretch to your *** and balls there is no way to put it inside of the Diamo with your penis. It only works if someone has small *** or very loose ball skin. I only found out this information after I already made the purchase but as soon as the box came, I demanded that they give me my money back or exchange it. Emails were sent back-and-forth.

I was told to open the product even though they knew that would void the warranty on it.

I refused to open the product and they refused to help me at all. Worst customer service ever!

View full review
Loss:
$100
Pros:
  • App is awesome
Cons:
  • Product does not work
  • Diamo is seriously flawed
  • Customer support

Preferred solution: Full refund

User's recommendation: Do not purchase the Diamo and know Lovense does not honor their warranties

Wilf W Szx

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Verified Buyer
|

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Verified Reviewer
| map-marker Hong Kong, Hong Kong

Amazing experience with Lovense Lush 3

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Contains 1 confidential file for company representatives

I purchased the Lush 3 6 months ago and I have to say, it has been life-changing for me.

The pricing was reasonable, and the shipping was fast and discreet. The sensations provided by the Lush 3 are truly amazing.

It has elevated my sex experiences with my partner to new heights. The customer service team was also helpful and responsive when my toy died, quickly issuing a replacement.

Grateful to have discovered it.

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User's recommendation: Five stars~

Rhianon Zjl
map-marker White City, Oregon

Zero human contact regarding customer support. I flat out cannot locate a working phone number for these folks, which sucks…Sometimes, wait for it……..sometimes plain speech with a human being is good

As stated above

Human intervention is needed.

Bots and algorithms are not thinking entities.

I know it super-sucks that the human element keeps trying to be a part of human interactions.

Wikkid inefficient, inconvenient, unprofitablePesky little humans.

We are really just meaty vehicles for funds transfers, I get that, but can I at least get a *** Amenor some trash.

Namaste.

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User's recommendation: Don’t play with matches….

Kylie B Lls

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Verified Reviewer

I’ve spent a full day trying to set this up with cam on my laptop it’s not easy

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I'm struggling to connect my laptop to the cam. I'm struggling because my screen is black.

There is no one to help me, no contact number, or customer service. Don't buy one of these to cam with, as there is no one to help you set it up and there is no way of contacting Lovense at all.

View full review
Loss:
$300
Cons:
  • Not an easy set up

Preferred solution: Help setting this up there is no help whatsoever

User's recommendation: Don’t buy

Jyson H

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Verified Buyer
|

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Verified Reviewer

I need a refund

Contains 1 confidential file for company representatives

Girl was being fake with my heart and acted like she want me head to secure my faith but came after the bag

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Preferred solution: Full refund

User's recommendation: Don’t trust

Anonymous
map-marker Nairobi, Nairobi Province

I order dom1 and lush 3 in your company

I ordered lush3and domi2 in your company without knowing u can't delivered in Kenya so I press in united state I didn't now I mistake so I was requesting for refund of money or you transfer me to your company in Kenya please

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Katie B Qzi

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Verified Reviewer

Lush toy can't connect via mobile app

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Lovense - Lush toy can't connect via mobile app

Hi there. I have a lush from 2020-****. I finally bought a new charging cable and after charging the device and powering on I am unable to maintain connection to the app

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Preferred solution: A replacement toy

Salena R Ahe

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Verified Reviewer

Can’t even access the website

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Someone mentioned lovense to me, Ive always wanted one & decided to get it bc why not. Ive finally got the money for one right?

Well Im sure it was some sort of glitch, but I cant access the website at all.

It says my IP address was blocked due to frequent access I cant even get a number to contact someone for help because I cant access any information on the website. Take my *** money dude wtf is happening

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Preferred solution: The ability to use the site as a normal customer

Resolved
Anne W Lku

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Verified Reviewer

Resolved: Hole for charging port to small

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The hole on the lovense is too small and the charger won't fit in it. There is no customer service number to contact this company. Two thumbs down.

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Loss:
$150
Cons:
  • Product does not work

Preferred solution: Full refund

User's recommendation: Don't buy.

Terryll L

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Verified Reviewer

Tryna figure out where my shipment is

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Bought a gift for myself but can't see when it will be delivered is there anyway you can give me them details?

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Pros:
  • Good pricing
Cons:
  • No delivery time

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Gardner, Massachusetts

My edge 2 won't charge

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I had it replaced already because the other one was snapped and when I try to use that one it says it has been disabled to contact customer service

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