Lovelace Health System

Cannot get appointment, provider sent referral a month ago. I get left on hold, when calling. My chart is useless to book an appointment with a new provider, limits u to what you have on file.

Got treated unfairly and rude. This ant the first time either.dont go to this hospital in new mexico

I was referred to Lovelace Hospital for an umbilical hernia found by my physician. Lovelace Medical schedules my exam and surgery, which I made the necessary $41 dollar co pay.

I filled out signed their legal paperwork. My surgery was done on 6th November, it involved a ten minute procedure, and I was out the door 45 minutes later. They did a good job repairing the hernia. In December, I receive a bill from Lovelace medical group for $94.31.

My insurance covered all the rest of the expense totaling 1,013.00. In April I get a rude letter from a CMRE collection agency, for 494.53. Lovelace billed TriCare $25,000 dollars for the ten minute hernia procedure, and I owed $494.53. I don't mind paying my share, but I resent the fact Lovelace billing never forwarded the bill to me first.

I called to complain, and one of their Billing representatives claims they sent me the bill four times and I didn't pay. I promptly paid Lovelace medical Group and CMRE, why wouldn't I pay Lovelace? I have the money, one of us is lying and It isn't me. Lovelace hospital sucks, life and money out of its patients.

I hate their duplicitous two tiered billing system, and inept medical bureaucracy.

My 10 minute surgury procedure is not worth the $25,000 they scammed out of Tricare. People, stay healthy and avoid these crooks.

Poorly trained staff. Ask a direct question and instead of replying "I don't know" you'll get the first answer that pops into their head Affiliation of the Lovelace Pain Clinic is misrepresented and not clearly explained when asked.

Represented as the Lovelace Pain Clinic but in reality at the Lovelace Rehab Hospital and run by a contracted anesthesia practice who will bill separately than the pain clinic without prior warning or explanation. The patient exists for their convenience instead of the other way around. Management is more adept at passing the buck than addressing problems.

The Lovelace Pain Clinic administers more pain than it relieves. Seek treatment at another provider and spare yourself this nightmare

I am grateful that the SCS Unit will finally be implanted, activated and programmed during surgery 8/22/2016 AFTER I have been ignored and cut out of my own healthcare by Lovelace Pain Clinic/Anesthesia Specialists, Albuquerque, NM from 6/23/2016 to 8/18/2016.

8/19/2016 - Just spoke with my new doc to do the implant. He states that I will be leaving with unit fully activated and programmed.

States ths was decided by Dr Gonzalez and Misty. Why are these people cutting me out of my own healthcare and making all decisions for me period without ever consulting me? Is that even legal? I think not.

... On 6/23/2016 I was given referral to a Dr Yonas. Since I was not told any different, I assumed that he was with Lovelace. I waited for a call that was never to come in.

When I finally found out that Dr Yonas was with UNMH, I called the pain clinic for Dr Diego Gonzales to tell them my life would be in danger at UNMH. I got a call from director Raul Marquez who promised call back next day from himself and my doctor = those calls never came in! I was ignored from 6/23/2016 to 8/18/2016. This Pain Clinic wont have anything to do with me from 6-23-2016 to 8/18/2016 ...

but now they call to tell me I have an appointment for spinal block. I told them I do not know of any appointment. THEN and ONLY then do they tell me that this spinal block was rejected by insurance ... but they call me (8/18/2016)to come in 8-19-2016.

This Doctor and Pain Clinic wont have anything to do with me from 6/23/2016 to 8/18/2016. But now that I have filed complaints with the Medical Review Board and the American Board of Anesthesiology.

Now all of a sudden this clinic wants to work with me! Huh?

DO NOT Believe that they do Spinal Stimulators as they advertise on web site ... it is referred out for implant then never done!!!!!!!!!!!!!

Seems it is only claims to put into insurance, then when it is time to do it, it never happens! I have received a total run around on this spinal cord stimulator since 6/23/2016. So since I do not at all believe that Christus St Vincent is going to do this implant and will further run me around. I have finally just given in to the fact that my life is in danger at UNMH and called Dr Yonas Office to see if possible to set up per referral on hand.

I am told that they need Lovelace to fax over the referral to them (Attached) along with clinic notes and all else including current medication list (ONLY Ropinerol at this time as I discontinued all other meds period). They need this faxed to them at 505-925-****, this is further proof that this spinal cord stimulator has been a total lie by Lovelace, UNMH and Molina as they have a so called approval on file. BUT! NO one sent information to Dr Yonas at UNMH or Referral from 6/23/2016 to present date!

THERE IS NO INTENTION OF ASSISTANCE!!!!!!! NO ONE INTENDS TO DO THIS SPINAL CORD STIMULATOR IMPLANT AND i am fully convinced ALL INTEND ONLY THESE FOLLOWING THINGS: 1) TO AVOID DOING THE SPINAL CORD STIMULATOR IMPLANT LAST MINUTE UNTIL MOLINA IS NO LONGER MY INSURANCE AND CAN SAY "SORRY, CONTACT YOUR NEW INSURANCE!" 2) TO CONSTANTLY AVOID THIS IN ATTEMPT TO DRIVE ME TO SUICIDE WITH THE CHRONIC 24/7 pain!

and/or 3) TO DRIVE ME INTO GOING TO STREET PUSHERS FOR HEROIN FOR PAIN CONTROL. .