Charge bookings

hi I've been trying to change dates of my holiday from 16th till the 9th as by mistake put wring date in I immediately knew after I paid deposit and since Saturday the 8th of January I have tried ringing love holidays emailing them been on live chat to a computer and still no closer honestly think it's absolutely shocking what they are doing customer service is a joke and it should not be allowed to happen how can they take your money then just ignore you
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ID
#3265462 Review #3265462 is a subjective opinion of poster.
Location
Birmingham, England
New Reviewer

You sold me a holiday from ***

I booked a hotel for a week with you back in October I am still stranded in Morocco The hotel was the worse I have ever been too I paid for shuttle from airport and you didnt turn up !!! I have a story of your hotel that will go down very well with my friend Alex belfield Im going to take this far believe me Hotel Tichka Marrakech 4 stars !!! I was left at the airport at 9.30 at night Im here alone and you have the cheek to not turn up I have had to go to the police about the hotel bc which was run by absolute criminals What are you going to do about it ?

User's recommendation: Don’t ever trust hotel Tichka in marrrakech.

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ID
#3232937 Review #3232937 is a subjective opinion of poster.
New Reviewer

They want to charge £100 for name change

in june this year i booked some flights for me and some friends one of the names was the same as the last flight we booked in march 2010 i put my surname insted of my friends name iv'e booked 5 seats with monach airlines approx 12 in the last 3yrs and they want to charge me £100 to change his name customer service what do you think i am a vantage member and told the girl from monach and because i wasn't a gold member she said you have to pay.the flight was £110 to fly i am not flying till march 2011???????? i have phond and sent an email and in the email the girl said ive already said its cheaper to do it on line £100 DO YOU THINK I SHOULD BE PISSED OFF
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ID
#195589 Review #195589 is a subjective opinion of poster.
Location
Sheffield, England

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