LoungeKey
LoungeKey Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall: 2.2 star rating from 3 reviews; sentiment mostly negative. Customers report failed registrations, unexpected charges, and slow support.
Key Takeaways for Future Customers
- Read LoungeKey reviews to weigh value against a high price level and limited destinations.
- Expect potential delays resolving account or membership changes; plan ahead before travel.
- Keep documentation handy when disputing billing or seeking refunds.
Negative Feedback / Risk Areas
- Frequent LoungeKey customer complaints about poor customer service and unresponsive support.
- Reports of incorrect deductions and refund delays affecting billing disputes.
- Registration failures, invalid registration token errors, and trouble updating membership credentials.
Positive Feedback
Reviewers value discounts and special offers when LoungeKey access works as intended.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Overall: 2.2 star rating from 3 reviews; sentiment mostly negative. Customers report failed registrations, unexpected charges, and slow support.
Key Takeaways for Future Customers
- Read LoungeKey reviews to weigh value against a high price level and limited destinations.
- Expect potential delays resolving account or membership changes; plan ahead before travel.
- Keep documentation handy when disputing billing or seeking refunds.
Negative Feedback / Risk Areas
- Frequent LoungeKey customer complaints about poor customer service and unresponsive support.
- Reports of incorrect deductions and refund delays affecting billing disputes.
- Registration failures, invalid registration token errors, and trouble updating membership credentials.
Positive Feedback
Reviewers value discounts and special offers when LoungeKey access works as intended.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Pointless
No issue resolved, they took my money
Im still in contact with the company they referred me to, the company is asking for proof i sent them all the proof. I dont know if they will refund me or not. Im never using loungekey again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIncorrect deductions
- - USD 70 charged at Melbourne lounge despite no transactions.
- - Card accepted but name mismatched boarding pass; refund to same card.
Hi...I have been charged USD70 incorrectly at the Melbourne lounge today. it was just checked if the Card would be acceptable at the lounge or not.
The person at the Lounge checked and confirmed that the card is acceptable but cannot be used since the name on the card does not match with boarding pass. Hence there were no transactions done at all. However still USD 70 were charged at my card.
I called my bank also and they confirmed about this transaction. Kindly refund the money to the same card as there were no transactions done.
Card details:
Icici Bank Card, last four digits: 0006
Kindly let me know if you need any more details.
Preferred solution: Full refund
Jerusalem, Jerusalem
Problems when trying to register - Invalid registration Token?
- - Tried to register a new LoungeKey account with a new FNB Global Credit card after expiry.
- - Error: invalid registration token appears; no resolution.
I am trying to register a NEW LoungeKey account with my new FNB Global Credit card as the previous global card expired and I'm having no success in changing the credit card details. Amanda from Lounge Key asked me to confirm the new credit card details and asked me to register a new account.
Well, that is what I have been trying to do numerous times the past week without any success or further help from Loungekey support.
the website said they are available 24/7 but that is a lie.
Today I tried again several times and got the following error: invalid registration token? huh?
That doesn't make sense - as nowhere on the application does it ask me for a registration token.
My flight is next week and I've spent hours to sort this out without any success although they deducted money from my credit card.
Do you have to reregister a new Loungekey account when your previous Global credit card expires and the new card has a different number on the card? This question I've asked numerous times without getting any feedback.
Where do I lodge a complaint to regulators for not treating customers fairly?
I mean is this the treatment you would want?
Also, I've requested them to phone me back at +27 8******** as I cannot phone out but they ignore me like a stop street.
User's recommendation: Contact Pizzed Consumer when you have a problem with service from Loungekey
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNO STARS - NO SERVICE
- - Global card changed and LoungeKey kept prompting updates while charging $1.
- - Amanda asked to confirm card details and register an account, but failed.
My Global credit card account number changed and the LoungeKey account I had kept on asking me to update the credit card details which I did. Every time it deducted 1 US$ from my Card account (which wasn't a problem for me) but then I noticed the problem is not sorted.
It kept on asking me to update my details - which I did numerous times - without success.
Then Loungekey phoned me which I appreciated and Amanda asked me to confirm my credit card details which I did - she then requested me to register a new account.
I tried to do did numerous times in the past week without any success - first I got the error username not right? after changing that more than once (attempting to register a new card), the next error popped up Invalid registration token!! Huh Firstly, nowhere on the application does it ask for a registration token and secondly where on earth must I get that from?
Again I tried to get help from Loungekey support - NO SUCCESS they don't want to assist me - only replying with the same stupid email reply... blablabla - this problem or error is not on their FAQ Can someone get it in their heads!!
User's recommendation: None yet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account
- - Cannot change card type or number in the Lounge Key account; deleting blocks reopening and there are errors; account 140149****8203
Dears
i have tried to change the card type and the card number in Lounge Key account, but it didnt work. i deleted the account and wanted to open it again.but the system does not let me to do this and sending constant errors.
any ideas how i can reopen my account again?
Lounge key account number: 140149****8203
Preferred solution: reopen my account
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