Lounge Reviews
Lounge Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lounge has a 1.0 star rating from 1 review. Consumers are mostly dissatisfied and recent recommendation: Buy with caution.
Key Takeaways for Future Customers
- Lounge reviews show a stressful first-time purchase experience.
- Expect slow or unhelpful response from customer service and AI chat.
- Check tracking and order confirmation carefully before relying on shipment timelines.
Negative Feedback / Risk Areas
- Repeated customer complaints about missing or invalid tracking links.
- Poor response to inquiries and failures in order lookup or confirmations.
- Risk of payment issues and difficulties obtaining refunds or billing clarity.
Positive Feedback
No positive details were reported in the review; buyer advises caution.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lounge has a 1.0 star rating from 1 review. Consumers are mostly dissatisfied and recent recommendation: Buy with caution.
Key Takeaways for Future Customers
- Lounge reviews show a stressful first-time purchase experience.
- Expect slow or unhelpful response from customer service and AI chat.
- Check tracking and order confirmation carefully before relying on shipment timelines.
Negative Feedback / Risk Areas
- Repeated customer complaints about missing or invalid tracking links.
- Poor response to inquiries and failures in order lookup or confirmations.
- Risk of payment issues and difficulties obtaining refunds or billing clarity.
Positive Feedback
No positive details were reported in the review; buyer advises caution.
Media from reviews
Lousy customer service and stressful purchase
- - Tracking number emailed; tracking page unavailable, no update.
- - Spent $154; the first-time customer experience was stressful.
After 7 days of purchase, they emailed the tracking number to confirm shipment. However, when I enter the tracking number, the webpage is not available.
It's now been 72 hours since that email, and I have contacted them multiple times, but still no response other than their AI chat support, which was zero help. Upon a formal inquiry submission request, I was given the chance to enter my order number, but when submitted, I received an invalid message regarding the order number. I spent $154 on a beautiful bridal set for a friend 9 days ago and have no idea where that money went. As a first-time customer, this purchase has been a burden; my experience has been stressful and dragged out.
I no longer trust this company and wish I never gave them the time of day or even a thought.
I hope this review can shine some light on the possibilities of what can happen and what to expect if you encounter any issues. I will continue to reach out to customer service to get it figured out, but this is an inexcusable experience.
- Lousy customer service
- System issues
Preferred solution: I want an apology and an explanation followed by a delivery on my order and some form of compensation.
User's recommendation: Buy with caution
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