Louie Lighting
Louie Lighting Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Louie Lighting has a 4.0 star rating from 1 review with consumers mostly satisfied; rating distribution shows 100% positive. Reviewers cite a low price level and value the website and product selection, while noting issues with customer service and the exchange, refund and cancellation policy.
Key Takeaways for Future Customers
- Check the return policy before buying and compare Louie Lighting reviews against competitors.
- Expect low prices but verify refund and exchange terms.
Negative Feedback / Risk Areas
- Unresponsive customer service and unanswered emails reported.
- No prepaid return labels; customers paid postage to return items.
- Issues noted with refunds and cancellation handling in Louie Lighting customer complaints.
Positive Feedback
Customers appreciate the good price and diverse product selection on the website.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Louie Lighting has a 4.0 star rating from 1 review with consumers mostly satisfied; rating distribution shows 100% positive. Reviewers cite a low price level and value the website and product selection, while noting issues with customer service and the exchange, refund and cancellation policy.
Key Takeaways for Future Customers
- Check the return policy before buying and compare Louie Lighting reviews against competitors.
- Expect low prices but verify refund and exchange terms.
Negative Feedback / Risk Areas
- Unresponsive customer service and unanswered emails reported.
- No prepaid return labels; customers paid postage to return items.
- Issues noted with refunds and cancellation handling in Louie Lighting customer complaints.
Positive Feedback
Customers appreciate the good price and diverse product selection on the website.
Return Policy
I made the mistake of not reading this companies return policy prior to the purchase of two Progress Lighting fixtures. However, I did not plan on having to make a return.
I purchased the light fixtures on March 23, 2020. I requested a copy of the packing slip on March 30, April 2, and April 3 but to no avail. I then requested return labels on April 3 and found out that they do not provide prepaid return labels as the other lighting companies that I have dealt with in the past (Lighting by Jared, Build.com, Lighting New York). The postage to return ended up costing me $28.80 and then I made the same purchase from Lighting New York who matched the price.
Emails to Louie Lighting have gone unanswered. I do not want to deal with a company that offers bad customer service.
- Good price
- Poor customer service
Preferred solution: Full refund
User's recommendation: Review the return policy prior to purchase
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