Vincent T Goc

Return Policy

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I made the mistake of not reading this companies return policy prior to the purchase of two Progress Lighting fixtures. However, I did not plan on having to make a return. I purchased the light fixtures on March 23, 2020. I requested a copy of the packing slip on March 30, April 2, and April 3 but to no avail. I then requested return labels on April 3 and found out that they do not provide prepaid return labels as the other lighting companies that I have dealt with in the past (Lighting by Jared,, Lighting New York). The postage to return ended up costing me $28.80 and then I made the same purchase from Lighting New York who matched the price. Emails to Louie Lighting have gone unanswered. I do not want to deal with a company that offers bad customer service.
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  • Good price
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Review the return policy prior to purchase

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