Lotus and Luna
Lotus and Luna Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lotus and Luna has 2.0 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Pretty clothing, Ships fast.
Cons: No email response, No way to contact customer service via phone, Nothing fits right.Recent recommendations regarding this business are as follows: "Not really a real business yet", "Scam", "Not until this gets resolved.", "Love the pants.", "Be careful if you need a return.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lotus and Luna has 2.0 star rating based on 7 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Pretty clothing, Ships fast.
Cons: No email response, No way to contact customer service via phone, Nothing fits right.Recent recommendations regarding this business are as follows: "Not really a real business yet", "Scam", "Not until this gets resolved.", "Love the pants.", "Be careful if you need a return.".
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kent, Washington
Not hapoy.
No comment Fairly disgusted.
Could only get vc mail. It is the weekend now. Still can't place order's I will try callng again tommorow Monday.
Trying to order. Will not give me free shipping, which your post card came in my mail offered free shipping with code you sent me.
I am a new customer. I've spent hours online for a month trying to find a particular style pants .
Finally found them with your company. But now could not place my order!
I received the 20% discount.
But there was no place to get free shipping. I'm using a smartphone not a computer.
Bisbee, Arizona
Resolve issue Terms
Email doesn’t work phone doesn’t workSeems like a very barebones company,which is not great on customer service
You dont really have a normal website system. I returned a pair of pants, which was supposed to be an exchange.
weeks later, when I hadnt received the package, I contacted customer service and it said I had a balance owing and they would be sending me an email about it. They never did.
I did find on the webpage somehow, somewhere that I owed $4.95 in shipping.
Well, that was easy enough to fix. Why didnt they notify me?
And then to say pissed customer phone number and put one qualification after another after another on your ability to simply reach them by phone, ridiculous and infuriating.
User's recommendation: Not really a real business yet
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Clearwater, Florida
Received wrong item
Constantly sending emails back and forth with copies of all my information on what I purchased and an explanation on why it wasn't at all like they posted.
It would be great to have someone call me back so that I can explain everything.
Judy Zimmerman
727-430-****
User's recommendation: Not until this gets resolved.
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Fort Lauderdale, Florida
Did not order
Order only 1 necklace received 2 more and 2 bracelets. Need refund and sen them back.
Credit me $148.11.
NancyBallhorn. 954668****.
User's recommendation: Scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong size issue
I'm so upset! Their clothes are so long, no one can walk in them.
Horrible. You can't get a response online...
- Nothing fits right
Preferred solution: Full refund
No respect from texts or emails
Company was quick and sending the merchandise way too big and I want to return it and I have not been able to get a return label or speak to anyone
- Ships fast
- Refund policy is non existent
Preferred solution: Full refund
Status of exchange on order 362985
I have not received notice that my requested exchange from a medium to a small has been processed. I returned the medium over a week ago.
And have sent several emails.
If an exchange is not going to be sent I need notice of a refund to my account. PLEASE advise.
- Pretty clothing
- No way to contact customer service via phone
- No email response
Preferred solution: Exchanged size, or refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Enosburg Falls, Vermont
Received wrong item
Hello, I ordered your product through Amazon and didnt receive what I ordered. I really wanted this item I ordered and will get my refund but Im worried to order this item again.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLotus and Luna sent wrong size
I ordered two pair of pants for my daughter for Christmas, both in size XL. The receipt shows XL for both as well.
One of the pants is a Large and will not fit. I need the Large exchanged for an XL and in time for Christmas.
Preferred solution: Same pants, correct size, in time for Christmas!
User's recommendation: Love the pants.
Enosburg Falls, Vermont
Received wrong item
Hello there, I just wanted to say your jewelry is beautiful. I ordered two necklaces and received one necklace and a bracelet instead of the other necklace.
I was looking forward to the necklace I ordered so I could wear it to a wedding.
Im so bummed. I live the bracelet you sent but thats not what I ordered.
Cannot get the website to work
I need to order by Christmas with a coupon website no let me! Call asap 469226****. Need 2 pants by Christmas.
Preferred solution: Ordet
Stevenson Ranch, California
Trying to Return
They still have not responded to me!!
Im trying to return an item and your website is not working well and I cannot put in the information youre requesting for me. I would like to speak with somebody please 818-425-****. Thank you.
User's recommendation: Be careful if you need a return.
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