Lotus and Luna
Lotus and Luna Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lotus and Luna has a 2.2 star rating from 5 customer reviews; consumers are mostly dissatisfied with an 80% unfavorable distribution. Pros include quick shipping and attractive clothing. Cons focus on customer service, no phone contact, and issues with exchanges and refunds.
Key Takeaways for Future Customers
- Read Lotus and Luna reviews before ordering and keep receipts and order details.
- Expect fast shipping but verify sizes and items on arrival.
- Be prepared to follow up for exchanges or refunds due to recurring order errors.
Negative Feedback / Risk Areas
- Frequent customer complaints about wrong items shipped and wrong sizes.
- Poor response from customer service and no reliable phone support.
- Delays or confusion around refunds and exchange processing.
Positive Feedback
Customers praise quick delivery and attractive, well-priced clothing and jewelry when orders are correct.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lotus and Luna has a 2.2 star rating from 5 customer reviews; consumers are mostly dissatisfied with an 80% unfavorable distribution. Pros include quick shipping and attractive clothing. Cons focus on customer service, no phone contact, and issues with exchanges and refunds.
Key Takeaways for Future Customers
- Read Lotus and Luna reviews before ordering and keep receipts and order details.
- Expect fast shipping but verify sizes and items on arrival.
- Be prepared to follow up for exchanges or refunds due to recurring order errors.
Negative Feedback / Risk Areas
- Frequent customer complaints about wrong items shipped and wrong sizes.
- Poor response from customer service and no reliable phone support.
- Delays or confusion around refunds and exchange processing.
Positive Feedback
Customers praise quick delivery and attractive, well-priced clothing and jewelry when orders are correct.
Media from reviews
Oxnard, California
Orders not right
- - The last two orders didn't have the items I ordered.
- - I requested a refund due to the merchandise not being sent and will not shop there again.
The last two times I ordered bracelets and necklaces and did not get what I ordered. This has happened before and I requested my money returned because they didnt send me my merchandise at all.
I love their stuff, but Im never gonna buy there again because the last two orders were not what I ordered. I dont know who they have packing, but theyre illiterate.
User's recommendation: Make sure you keep your receipt and know what you ordered or don’t order from them at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Exchange
- - I want to exchange for a medium.
- - Support says email and postal code don't match.
- - They provided the product and packaging slip photo.
Company fixed the issue and I have been provided with product replacement. However the shipping and restocking costs were ridiculous.
Plus I never saw any mention of restocking fee when ordering. Very difficult to do business with. Just keep trying.
Apparently they are using AI and it was a nightmare. Actually have no idea how pissedconsumer got involved but that is what finally initiated a process for replacement.
I received the product. Would like to exchange for a medium.
However when I email Ed customer service they say the email and postal code doesnt match.
Yet I have the product and sent you a picture of the packaging slip. You keep requesting me to verify the email but since you say mine doesnt match I have no idea what you are looking for.
- Love the pants delivery was very quick
- Customer service
Preferred solution: An exchange of the pants I ordered.
Atlanta, Georgia
Lotus and Luna
Received a broken bracelet and after a bit of going back and forth they agreed to replace my bracelet. I have bought many things from them. Thank you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot hapoy.
- - Free shipping isn't available despite a postcard offer.
- - As a new customer I spent hours finding a pants style but can't place the order on mobile after a 20% discount.
No comment Fairly disgusted.
Could only get vc mail. It is the weekend now. Still can't place order's I will try callng again tommorow Monday.
Trying to order. Will not give me free shipping, which your post card came in my mail offered free shipping with code you sent me.
I am a new customer. I've spent hours online for a month trying to find a particular style pants .
Finally found them with your company. But now could not place my order!
I received the 20% discount.
But there was no place to get free shipping. I'm using a smartphone not a computer.
Bisbee, Arizona
Resolve issue Terms
- - Returned pants exchange not processed.
- - Staff said I owed a balance and would receive an email, but none arrived, and I saw $4.95 shipping on the site.
Email doesn’t work phone doesn’t workSeems like a very barebones company,which is not great on customer service
You dont really have a normal website system. I returned a pair of pants, which was supposed to be an exchange.
weeks later, when I hadnt received the package, I contacted customer service and it said I had a balance owing and they would be sending me an email about it. They never did.
I did find on the webpage somehow, somewhere that I owed $4.95 in shipping.
Well, that was easy enough to fix. Why didnt they notify me?
And then to say pissed customer phone number and put one qualification after another after another on your ability to simply reach them by phone, ridiculous and infuriating.
User's recommendation: Not really a real business yet
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived wrong item
- - Back-and-forth emails with my purchase details and explanations of discrepancies.
- - I would like someone to call me back to explain everything.
Constantly sending emails back and forth with copies of all my information on what I purchased and an explanation on why it wasn't at all like they posted.
It would be great to have someone call me back so that I can explain everything.
Judy Zimmerman
727-430-****
User's recommendation: Not until this gets resolved.
Did not order
Order only 1 necklace received 2 more and 2 bracelets. Need refund and sen them back.
Credit me $148.11.
NancyBallhorn. 954668****.
User's recommendation: Scam
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong size issue
I'm so upset! Their clothes are so long, no one can walk in them.
Horrible. You can't get a response online...
- Nothing fits right
Preferred solution: Full refund
No respect from texts or emails
Company was quick and sending the merchandise way too big and I want to return it and I have not been able to get a return label or speak to anyone
- Ships fast
- Refund policy is non existent
Preferred solution: Full refund
Status of exchange on order 362985
- - No notice that my exchange from medium to small has been processed.
- - I returned the medium over a week ago.
- - I have emailed several times.
I have not received notice that my requested exchange from a medium to a small has been processed. I returned the medium over a week ago.
And have sent several emails.
If an exchange is not going to be sent I need notice of a refund to my account. PLEASE advise.
- Pretty clothing
- No email response
- No way to contact customer service via phone
Preferred solution: Exchanged size, or refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived wrong item
Hello, I ordered your product through Amazon and didnt receive what I ordered. I really wanted this item I ordered and will get my refund but Im worried to order this item again.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLotus and Luna sent wrong size
- - Ordered two XL pants for my daughter; receipt confirms XL.
- - One pair is Large; please exchange for XL in time for Christmas.
I ordered two pair of pants for my daughter for Christmas, both in size XL. The receipt shows XL for both as well.
One of the pants is a Large and will not fit. I need the Large exchanged for an XL and in time for Christmas.
Preferred solution: Same pants, correct size, in time for Christmas!
User's recommendation: Love the pants.
Enosburg Falls, Vermont
Received wrong item
- - The jewelry is beautiful.
- - I ordered two necklaces but got one necklace and a bracelet.
- - I hoped to wear the necklace at a wedding; I like the bracelet.
Hello there, I just wanted to say your jewelry is beautiful. I ordered two necklaces and received one necklace and a bracelet instead of the other necklace.
I was looking forward to the necklace I ordered so I could wear it to a wedding.
Im so bummed. I live the bracelet you sent but thats not what I ordered.
Cannot get the website to work
I need to order by Christmas with a coupon website no let me! Call asap 469226****. Need 2 pants by Christmas.
Preferred solution: Ordet
Stevenson Ranch, California
Trying to Return
- - No response yet.
- - Trying to return an item; website not working and information cannot be entered.
- - Please speak with someone; phone 818-425-****.
They still have not responded to me!!
Im trying to return an item and your website is not working well and I cannot put in the information youre requesting for me. I would like to speak with somebody please 818-425-****. Thank you.
User's recommendation: Be careful if you need a return.
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