Dawn C Ael

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Verified Reviewer

Wrong size issue

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I'm so upset! Their clothes are so long, no one can walk in them.

Horrible. You can't get a response online...

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Loss:
$100
Cons:
  • Nothing fits right

Preferred solution: Full refund

Judy Z Fmu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clearwater, Florida

Received wrong item

Lotus and Luna - Received wrong item
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Lotus and Luna - Received wrong item - Image 3
Lotus and Luna - Received wrong item - Image 4
Lotus and Luna - Received wrong item - Image 5

Constantly sending emails back and forth with copies of all my information on what I purchased and an explanation on why it wasn't at all like they posted.

It would be great to have someone call me back so that I can explain everything.

Judy Zimmerman

727-430-****

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User's recommendation: Not until this gets resolved.

Kalisa Khk

No respect from texts or emails

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Company was quick and sending the merchandise way too big and I want to return it and I have not been able to get a return label or speak to anyone

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Pros:
  • Ships fast
Cons:
  • Refund policy is non existent

Preferred solution: Full refund

Karyn M Wgh

Status of exchange on order 362985

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I have not received notice that my requested exchange from a medium to a small has been processed. I returned the medium over a week ago.

And have sent several emails.

If an exchange is not going to be sent I need notice of a refund to my account. PLEASE advise.

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Loss:
$40
Pros:
  • Pretty clothing
Cons:
  • No way to contact customer service via phone
  • No email response

Preferred solution: Exchanged size, or refund

Camille S Gqi

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Verified Reviewer
| map-marker Enosburg Falls, Vermont

Received wrong item

Hello, I ordered your product through Amazon and didnt receive what I ordered. I really wanted this item I ordered and will get my refund but Im worried to order this item again.

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Susan M Ksc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lotus and Luna sent wrong size

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Lotus and Luna sent wrong size

I ordered two pair of pants for my daughter for Christmas, both in size XL. The receipt shows XL for both as well.

One of the pants is a Large and will not fit. I need the Large exchanged for an XL and in time for Christmas.

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Preferred solution: Same pants, correct size, in time for Christmas!

User's recommendation: Love the pants.

Anonymous
map-marker Enosburg Falls, Vermont

Received wrong item

Hello there, I just wanted to say your jewelry is beautiful. I ordered two necklaces and received one necklace and a bracelet instead of the other necklace.

I was looking forward to the necklace I ordered so I could wear it to a wedding.

Im so bummed. I live the bracelet you sent but thats not what I ordered.

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Jan S Qdk

Cannot get the website to work

I need to order by Christmas with a coupon website no let me! Call asap 469226****. Need 2 pants by Christmas.

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Preferred solution: Ordet

Anonymous
map-marker Stevenson Ranch, California

Trying to Return

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They still have not responded to me!!

Im trying to return an item and your website is not working well and I cannot put in the information youre requesting for me. I would like to speak with somebody please 818-425-****. Thank you.

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User's recommendation: Be careful if you need a return.

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