Lot Monitoring Services Reviews

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Unlawfully tow of my registered guest

My name is Keith Shakes I live at 4391 NW 19th St. La Vista complex and I registered my guest on 5/03/20 thru 5/17/20 and the vehicle in question white Toyota Highlander tag# CNA149 was towed this morning on 5/7/20. Can someone explain why this happened my direct contact # is 754 423-**** Thanks.
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ID
#1911890 Review #1911890 is a subjective opinion of poster.
Service
Lot Monitoring Services Car Towing
Preferred solution
Deliver product or service ordered

They helped my community out so much!

I used to have a hige parking problem in my community! I would have to walk from the exact opposite side of my apartment complex because people had parties and residents didn't matter. Cars sitting in good spots and sitting in car ports that didn't belong!
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ID
#1671305 Review #1671305 is a subjective opinion of poster.
Location
Miami, Florida
Service
Lot Monitoring Services Car Towing
New Reviewer

Worst Company in the World

This company just want to make money out of people's pocket , they put the boots on my car and my husband's motorcycle when both of them are registered with the condominium and when i called this company the lady who answers the phone is very rude and disrespectful , also unprofessional she works apparently from home and there is a baby crying all the time an the back , when i tried to talk to her and explain there was a mistake she started talking over me , didn't want to listen to me and hung up the phone on me twice, she even blocked my number so i couldn't contact her anymore. So i had to pay to take the boots out of my car. Some one needs to investigate and take some actions against this company , i saw lots of complaints just like mine.
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ID
#1669149 Review #1669149 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund

Vehicle Towed

I live at Greentree apartments. My vehicle was towed on 4/14. Blue 07 Lexus IS250. Towing reason, expired decal. My decal has been previously renewed in 2/18.
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ID
#1234105 Review #1234105 is a subjective opinion of poster.
Service
Lot Monitoring Services Car Towing
Reason of review
Poor customer service

Action Towing/Carrington Apts Kickback scheme

I visited my married daughter for dinner on Tuesday night and parked in a guest spot. I cam out at 11:45 PM and my car was gone. Found out is was towed by Lot Monitoring service that was faxed at 9:45 PM . Action Towing was granted access into the gated community buy the HOA to tow visitors cars. It gets better...I one the next morning at 0800 to pick up my car at Action Towing on SR7 in Margate. .....Per Florida Statutes , ACS is to have a "LIVE PERSON" from 8 to 5 at the impound lot....No one was there. At 8:50 AM I called Margate Police and a report was filed . Margate Police Department made numerous calls to Action Towing and they advised they would have someone there "soon" . It gets better...Evidently my rear tire on my Genesis was flat and they would gladly change the tire for me for $65.00 .....I called GEICO and they changed for free. We had the Tire checked out and my trusted Mechanic can also say that the air was let out. - I have filed a police report - I am filing a complaint with the Better Business Bureau For Action Towing - I am Investigating LOT MONITORING SERVICE and their alliance with Carrington Apartments Management company and HOA. FYI...If you have been towed by this predatory Scheme. .... Carrington HOA Rep Shendell & Associates PA 5340 N, Fed Hwy # 201 lighthouse Point FL 33064 Action Towing They seem to have a lot of changes on SUNBIZ.ORG I will get the truth from Broward County Lot Monitoring Service Ronni Koch 169 NW 44th Street #27 Oakland Park, Florida 33334
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ID
#977218 Review #977218 is a subjective opinion of poster.
Service
Lot Monitoring Services Car Towing
Cons
  • Predatory scheme to tow cars for profit the rico statues fit
Reason of review
Predatory Towing
Loss
$500
Preferred solution
Full refund

Car gets towed for parking in designated spot. Beware of LMSI!!!

I recently became a tenant in a community in Coconut Creek, FL. I was approved by the association to move in. I was never notified of the need for a decal, but however was told which parking spot is the designated spot to park in. I parked in that spot for 1.5 months. I came out last week to find my car gone. The association has every bit of information for my vehicle, copy of my DL I was beyond LIVID!!! I went to the office, asked what happened b/c I was unsure if I needed to call the police b/c my Audi was stolen or if it was towed. The office manager tells me that my car was infact towed b/c I parked in a guest spot. I said no show me proof of that I park in the spot you and the owner told me was his. He pulled up the pictures and there infact was a picture of me parked in the correct spot. He then asks if I have a parking decal. I said a what? Why would I need a decal, no one told me I needed that. He said well you need to call these numbers and register your car with them and get a decal. I said what kind of BS is this, if you are requiring a decal then I need to be able to purchase it from you not some bootleg non existent company no one knows anything about. I told the man this is insane and left. Called the first number to get a lovely pre recorded message that said if my car has been towed I need to e-mail whywasitowed@***.com (any legitimate company would have a COMPANY E-mail not a gmail). So I e-mail that and was told I would hear back from someone in 3 hours. Fantastic, so I still don't know where my car is, who took it.. I can't even explain how mad I was. I call the next number to "register" my car and get another lovely pre recorded message that I need to go to allcountytowing.net to register. So I put two and two together called that company and found my car. All County tells me I can pick up my car with my ID and registration. Ok then I get dropped off to a sketchy area and no one from this company is there to take my payment or release my vehicle. I wound up getting into a screaming match with someone who shared that tiny office b/c he was annoyed I was knocking on the door. I waited outside on the side of the road for 2.5 hours, continuously calling All County to see when someone would be at the location my car was at to give me back my car. The entire process took about 4 hours. I had my friend who is a police officer call for me and magically 20 minutes later someone shows up. Now you have to register your car on that website and add a photo of your DL and Registration which I did. I then said well this is your company can I get this $4 decal here he said no its not from us it's from LMSI. I had to pay $150 to get my car back for parking in the designated spot the owner of this community pays for monthly in his association fees. What kind of insane non sense is this. It has been over a week and I have still yet to be able to get a decal. I have been texting back and forth with someone on a number my neighbor who owns in this community was nice enough to give me. The person from LMSI tells me that I have to be "approved" by them before they will send me a link to pay for this $4 decal. I'm sorry I'm confused so I have an intense background check etc done on me by the association, they approve me, I move in, I park in the correct parking spot, I've done and paid for everything I am suppose to.. and my car gets towed b/c of some bootleg scam company who give NO WAY for anyone to receive a decal.. Who are you LMSI and why do I need to be approved by you when the association approved me. So now I have to worry every night if my car will be in my spot in the morning. When I go away on business I have to park it at the airport b/c it's safer there then incurring $1000 bill b/c they towed my car and brought it to some tow yard in the ghetto. UNBELIEVABLE. And the icing on the cake, no one is EVER in the office so I cannot get anything accomplished and the Mgmt company cannot do anything about it either. I just can't deal with the amount of stupidity that is going on here and no one wants to take responsibility for anything and there's no actual human to talk to.. I'm stuck so I'm going to speak to an attorney today.. BE AWARE OF (LMSI) They are complete scam artists
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ID
#974548 Review #974548 is a subjective opinion of poster.
Service
Lot Monitoring Services Car Towing
Reason of review
Poor customer service
Loss
$240
Preferred solution
Full refund

TOWED FOR NOTHING

For the past month I have been playing cat and mouse with Lot Monitoring Services Inc. My mother has come to visit for a couple months on a count of a newborn in the family. I have 2 SUV's, my mother has an SUV also. After finding out I could not comfortably put all 3 cars in my garage (My garage is basically a storage unit) I had her park in a small unmarked lot in the middle of the area. I just want to remind you that I am in fact living in a residential area that has no signs depicting towing ANYWHERE. They placed a sticker on my mothers vehicle saying it was illegal even though it is a clearly unmarked parking space. She has parked in front of the drive-way and has still been given a sticker. She has even parked at another small lot near the mailboxes which requires a small walk to the house. It sat there for 2 days before a sticker was placed on it marking it "No Permit" NO PERMIT FOR WHAT? A small unmarked parking space in an unmarked residential area? After a month of this ridiculous game she has grown tired of the game and just parked it back in the small lot. She was towed this morning
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2 comments
#741248

So as long as there are no "No Parking" signs I can park anywhere I want?!

Wow I never knew this. Life instantly just became easier for me.

Forget looking for a parking space or even paying to park. From now on any spit of grass or gravel with no sign is my parking space.

Imagine how much easier things are going to be. Forget looking for a space at the mall because I have never seen a no parking sign between the tables in the food court.

Never again will I be forced to find a spot at the park because there are no signs in the middle of the tennis courts!

You were warned, decided to be arrogant and obnoxious and got a little payback for it. I hope the tow bill was high.

#1221260
@PissedConsumer741248

you're an *** obviously on the company payroll. How's that studio apt working out for you at your ripe old age?? HA

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ID
#457262 Review #457262 is a subjective opinion of poster.
Location
Margate, Florida
New Reviewer

Lot Monitoring Services, Inc predatory towing unethical business practices

Lot Monitoring Services, Inc (LMSI) are scam artists that help towing companies like All County Towing ( in Broward County, FL to circumvent predatory towing laws. I lease a private condo in Hollywood, FL. As part of my lease, I am provided with one registered parking space and access to guest parking for additional cars. All cars left in guest spots overnight must have an approved (and pre-paid) permit to do so and are given a hanging tag to display. This past Sunday evening, my fiance parked her car in my registered spot and I parked in the guest spot. Although my fiance's car was not authorized to be in my parking space she was displaying the guest parking tag. Between the two of us, we were not taking up more than our alloted spaces (including pre-paid guest spot). LMSI thought it within their rights to have my fiance's car towed from the lot. Again, we were not inconveniencing any neighbors by taking extra spots or parking in an unauthorized area. Neither the condo association nor any of my neighbors contacted All County Towing. LMSI did. Here's the scam..... Towing companies cannot provide compensation (kickbacks) to condo associations. However, they can kick back to third party vendors. Essentially, a condo association can contract with a third party company like LMSI, who can, and does, receive compensation from the towing company for every towing request they make. LMSI has spotters that they plant in private lots whose job it is to report what they consider to be parking violations. Condo associations can then give blanket authority to companies like LMSI who can authorize towing at their discretion and without notice to the vehicle owner. They are paid a fee for every successful tow they can authorize. The more cars they authorize for towing, the more money they make. I was able to get the manager of LMSI on the phone and asked him point blank how he receives his compensation. After stuttering for a few seconds, Ron told me that he is contracted by and paid by the condo association. I contacted the association manager at the condo office who was very direct in telling me that the association does in fact contract with both LMSI and All County Towing, but does not pay them anything for their services. When I explained that the LMSI manager told me he was compensated by the association, she became very tight-lipped and told me she would not release any further information to me because I am only a lesee and not a unit owner. The owner of LMSI clearly lied about how he is compensated because he runs an unethical business. Beware of LMSI. They are compensated and are incentivized for having cars towed. They are not required to provide any proof of violation and are given carte blanche authority by the condo association to have your vehicle stolen and then held for ransom. Unethical at best.
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4 comments
#1939226

They really are, the tow company have the Lot Monitoring Company in the same building and they do not answer the phones when your calling about your car, and if you do get to speak with someone they are super rude. The Lady Nicole Price that answer the phone for ALL COUNTY TOWING is the Rudest and Racist too.

Her and another co worker of hers jumped another coworker and called her a Monkey and No Christopher AKA Chris Casale did nothing about it.

Just sent the black worker to another location. Sad, If I was black I wouldn't do business with this company or even work for then.

#740263

Right on, these guys are parasites

#652465

Lot monitoring services like this one do nothing but prey on people and create financial turmoil. If you park in a retail store's lot and walk across the street to the ATM, companies like this have your car hooked up immediately to they can make the referral fees. Dirty and unethical business to say the least.

#651210

I can't believe a company like Lot Monitoring Services Inc gets a commission for every car they refer for towing. And then they lied about how they get paid?

How is this legal?

How does the condo association allow this? It's an unethical practice.

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ID
#408643 Review #408643 is a subjective opinion of poster.
Location
Hollywood, Florida
Loss
$100

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