Anonymous
map-marker Ventura, California

I want to talk to someone and no answer, Last time I will buy from you, i need to return teo leggins and I don't have the order number

I need my order number that I didn't find on my emails, how you can feel that you can't talk to a real person and the voicemail is full
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User's recommendation: Don't buy from them they don't have customer service

Nicola W Lvq

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Wrong order after waiting almost 3 weeks

Lorna Jane USA - Wrong order after waiting almost 3 weeks
I was sent the wrong order and yall have made it impossible to get my order fixed. Please send the capris that I ordered thank you.
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Cons:
  • Take to long to ship and sent the wrong thing

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t buy they won’t return emails or you can’t call

Edwin R Apm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Newton, Massachusetts

Refunds

Lorna Jane USA - Refunds
Lorna Jane USA - Refunds - Image 2
I ordered a leather bag and I believe someone is using your name brand cause I cant get any information about delivery
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Loss:
$40

Preferred solution: Full refund

Anonymous
map-marker Stratford, Connecticut

Refund

Lorna Jane USA - Refund
Lorna Jane USA - Refund - Image 2
Ive ordered a bag and no delivery status whatsoever, my orders number is 00000046, please note that this store carries your name
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User's recommendation: Be careful because someone is using their name and is a scam

Anonymous
map-marker Houston, Texas

Customer nonexistent problems with online return attempt and procurement of return label

Lorna Jane USA - Customer nonexistent problems with online return attempt and procurement of...
Lorna Jane USA - Customer nonexistent problems with online return attempt and procurement... - Image 2
Lorna Jane USA - Customer nonexistent problems with online return attempt and procurement... - Image 3
Phone numbers to reach company on google search are not correct. Email to company same. No way to contact Lorna Jane USA to process return. Internet return form online could not be completed order number not designated anywhere on confirming email or on packaging. How do I complete the return of goods? DonnaStone
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User's recommendation: Read all the fine print if u can locate it

Anonymous
map-marker Logan, Ohio

Trying to use my gift card

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Absolutely *** nothing. Couldnt get anyone to answer my question. What a joke of a company. Hope this company reads this review
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Sue A Kqd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Where is my order? Order # USA000109317

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On September 2, 2022 I ordered and paid for an order. It has not been shipped. I cannot get any information from Lorna Jane. No telephone calls are answered. The "chat" feature on customer service doesn't work. I need information or I will cancel my payment with my credit card company.
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Loss:
$63
Pros:
  • Love their clothing

Preferred solution: Deliver product or service ordered

User's recommendation: Be wary of shipping and receiving

Liliana M Nuf

Can find a gift card

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I paid for a $25 gift card. I never received an email and my friend either. Lorna Jane though withdrew my money
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Loss:
$25

Preferred solution: Full refund

Anonymous
map-marker Pittsburgh, Pennsylvania

Return

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Poor customer service. Nobody even answered the phone. There could have been a recorded message at the very least.
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