Stuart F Ejt

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Not honoring warranty

Lorex - Not honoring warranty
Lorex Technology has hired poor customer service representatives. I am highly technical. I spent 3 hours root causing a 3-week old camera of theirs. It is bad. It's under a 1-year warranty. They wasted 45 minutes on the phone with me to keep asking me the same information over and over. It is obvious they are resistant to honoring the warranty. They need to step up.
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Loss:
$100
Pros:
  • Mostly good service and mostly reliable products
Cons:
  • Wasting time not understanding english nor technology

Preferred solution: Full refund

User's recommendation: Expect to waste time on the phone

Anonymous
map-marker West Sacramento, California

Customer service is garbage.

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Lorex - Customer service is garbage.
Lorex - Customer service is garbage. - Image 2

Ive had my system for almost 2 years now. I spent $1,400 on an 8 camera security system, doorbell camera and floodlight camera.

The day i installed the floodlight the *** to adjust the light broke, then a few days later i called and told them about it. Said they would work on it. I let it go since the camera was still working, now my doorbell camera is not working. And even tho i purchased an extended warranty for what i thought ALL my products they told me i got it only for my 8 pack security cameras and not the floodlight, doorbell.

That makes no sense. Especially since i knew i spent 1,400!

That was the reason i got the damm insurence! This company didnt even try and help all they said was sorry.

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1 comment
Ratul S Uvc

My ID is disable Please opening my ID Username ratul__70

Barry r Yqa

Can't login

Lorex - Can't login
Just got new system and all information is in Spanish and I can't get it to work or able to connect to lorex home
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Preferred solution: Connection issues

Resolved
Finis Hyj

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Verified Reviewer
| map-marker Newark, New Jersey

Resolved: No response to email sent, asking for information setting up nvr and camera

Lorex - No response to email sent, asking for information setting up nvr and camera
Updated by user Sep 18, 2023

Company fixed the issue and I have been provided with apology. Tech support

Original review Aug 19, 2023
Unable to get information to setup camera/ nvr.call But I have email company two times, and have not received any form of relevant response.
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User's recommendation: Contact all services

Anonymous
map-marker Vancouver, British Columbia

Garbage product

Only lasted one year and deader than dead dvr system, no parts available, no warranty,no repair centre. Never again Lorex. What a piece of junk to be honest.
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Marc C Fho

Tech support misleading comments

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Lorex - Tech support misleading comments
I purchased a NVR with a hardwired cameras and 8 wireless devices.I asked the tech support team could the wireless devices be substituted for hardwired by adding a POE switch to the same network and plugging the added cameras into that unit.He replied yes.So we did and we proceeded and got 10 cameras working on the system.We then went to add more cameras and found that the system would not add these units .Called back to tech support and explained my problem and concerns and they stated this could not be done with the present NVR we have.Bad for customer and myself.Thanks tech support.
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Loss:
$600

Preferred solution: Price reduction

Evonne P Gez

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Verified Reviewer

Order a cord

I wanted an underground extension cable for my DVR and she said they don't make them. I have ordered one before. I really need one. Can someone tell me what to do?
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Pros:
  • Great product
Cons:
  • Easier ordering additional things for my cameras

Preferred solution: A underground extension cable for my DVR

User's recommendation: Lorex is good cameras, I just wish I could get things I need for them

Dave S Xtg

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Verified Reviewer

Selling defective products, Disgusting service, Ripoff

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I ordered the 16-Channel Nocturnal NVR System with 4K (8MP) Smart IP Security Cameras with Real-Time 30FPS Recording and Listen-in Audio system in August of 2021.

I did not install it until the start of 2022 because I was doing construction to my home.

On June 8th of 2023, exactly 17 months of use of this expensive security system, one of the twelve cameras went black.

I called the technical help department on June 9th. The tech told me to turn the system on then off, which I did.

After doing that, a second camera stopped working.

The tech then did a complete reboot of the system. After doing the reboot, the entire system would not turn back on (no camera views).

The tech then told me it may be a power issue, or most likely the NVR could be defective. He then told me there is no warranty because it has been passed a year since I bought the system.

I explained to him that I have been only using the system for about a year and a half, and he said that doesn't matter.

I then spoke to a supervisor "Khris, ext 36225" in the Philippines, and he told me the exact same thing. He also suggested that I buy another power cord, and try it, and if that doesn't work then the NVR is defective.

I bought the cord, but that did not work.

I called for help because 1 of my cameras was not working. After the "help" from your technician, NONE of my cameras are working. I now have a complete defective system. This is absolutely ridiculous and extremely unprofessional of Lorex to sell defective products.

It has not even been 2 years and their product has stopped working. The price for this system is $1700 US dollars, and it doesn't work after 17 months of usage I can not believe that Lorex is not standing by their product, and wants me to purchase another system after 17 months of use for one of their defective system. The tech is responsible for all of my cameras not working.

Disgusting company. I will never buy back another lorex product.

USA customer

View full review
Loss:
$1700
Cons:
  • Do not stand by their products
  • Defective products

Preferred solution: Full replacement of my NVR system

User's recommendation: DO NOT BUY

Anonymous
map-marker West Bloomfield Township, Michigan

Products keep breaking

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If I knew I would have to spend $1000 just to be told after less than a year and a half that they can not do anything after 2 devices stopped working, I would have picked any other device. 2!!! I got the first one, less than a year later, went to the garbage, called them only to send me another device that lasted 5 months!!! second one also stopped working. Called them back and the only thing they can do for me is help me place an order for another device for $500!!! "because it is our of warranty"! this crap does not work, what warranty???
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User's recommendation: Do not buy

Anonymous
map-marker Nottingham, Nottingham

Cannot connect the device to my phone

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The problem has been duly solved. All questions have been answered and complete guidance was provided. Thank you
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User's recommendation: Purchase from this business

Anonymous
map-marker Los Angeles, California

My account is locked

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Please have so many at America United States who understands English fully and call us at 3:23. 351**** Mr Jones
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User's recommendation: Foreigners inc. Stay away from this.

Abimael G

Don’t work

Cameras dont workingnnnnjjjhjjsjdjdjxjkzm see pdjshdjzmdiwis fiend and she and. S Dan con. She d che did she fbisheieeiri
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Anonymous
map-marker Phoenix, Arizona

Lorex security cam worst cams on the market can't say much about there tech support or customer service sadsadsad

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Not much to say to add about poor quality products never buy lorex again and advice others to think twice before buying lorex products
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Sheryll D Qbu

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Verified Reviewer

Cannot log in to cameras with phone forget my password

I forget my device pass So am unable to access it on my phone so am asking if someone can assist me please
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Preferred solution: Assistance

Amar N Ims

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Verified Reviewer

Cannot log into my account

I have been trying to log into my account from my phone. and its not sending me the two step verification code to my phone. You guys are constantly closing my open tickets which does not make sense. how do you close a ticket without solving the issue. And your 1-88*-***-**** has been busy for over 4 hours. This is ridiculous. Someone better give me a call asap before i return the entire system.
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Loss:
$500
Cons:
  • Customer service is horrible

Preferred solution: Apology

Vickielynn P

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

System does not work, customer service will not help

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Lorex - System does not work, customer service will not help
Lorex - System does not work, customer service will not help - Image 2
Updated by user Nov 20, 2022

Dear Sir,Lorax contacted me and constantly accused me of basically lieing saying supposedly the equipment is doing such and such.They constantly make me repeat myself.I told them to start contacting me via email. They sent one email.

I responded.

They responded and when I responded it says the mailbox is full or has other problems.I just want someone to come and fix my cameras or replace them.Because they said you can only get a refund after 30 days of receiving them. Since it took almost 30 days to get someone to install them that is not a realistic timeline to see if their is a problem with the system.Thank you for your time.Respectfully,Vickielynn Pringle

Original review Oct 21, 2022
Our system started not working within two weeks to a month of being installed. I reached out in June and they would not help and said had to call. My husband calls them and they will not help him. They told him he had to provide information that was on the cameras but they never told him it was on the cameras. I tried calling because I was done and asked for a refund because purchased extended warranty and they flat out refused to.Stay away choose someone else Sta
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Loss:
$1225
Cons:
  • Night vision not clear
  • Cameras not clear see pixels
  • Cameras stop recording as soon as pick up movement

Preferred solution: Replacement of my unit and better quality one or full refund

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