Lorex
Lorex Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lorex has 1.7 star rating based on 508 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Lorex to a friend or colleague.
- Rating Distribution
Pros: Concept of the product, Quality of working products, Camera when it was working.
Cons: Customer service, Terrible customer service, Customer service practices.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lorex has 1.7 star rating based on 508 customer reviews. Consumers are mostly dissatisfied.
25% of users would likely recommend Lorex to a friend or colleague.
- Rating Distribution
Pros: Concept of the product, Quality of working products, Camera when it was working.
Cons: Customer service, Terrible customer service, Customer service practices.Recent recommendations regarding this business are as follows: "Expect to waste time on the phone", "Lorex is good cameras, I just wish I could get things I need for them", "Contact all services", "Do not buy", "Purchase from this business".
Most users want Lorex to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot honoring warranty
- Mostly good service and mostly reliable products
- Wasting time not understanding english nor technology
Preferred solution: Full refund
User's recommendation: Expect to waste time on the phone
Customer service is garbage.
Ive had my system for almost 2 years now. I spent $1,400 on an 8 camera security system, doorbell camera and floodlight camera.
The day i installed the floodlight the *** to adjust the light broke, then a few days later i called and told them about it. Said they would work on it. I let it go since the camera was still working, now my doorbell camera is not working. And even tho i purchased an extended warranty for what i thought ALL my products they told me i got it only for my 8 pack security cameras and not the floodlight, doorbell.
That makes no sense. Especially since i knew i spent 1,400!
That was the reason i got the damm insurence! This company didnt even try and help all they said was sorry.
Can't login
Preferred solution: Connection issues
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Newark, New JerseyResolved: No response to email sent, asking for information setting up nvr and camera
Company fixed the issue and I have been provided with apology. Tech support
User's recommendation: Contact all services
Garbage product
Tech support misleading comments
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder a cord
- Great product
- Easier ordering additional things for my cameras
Preferred solution: A underground extension cable for my DVR
User's recommendation: Lorex is good cameras, I just wish I could get things I need for them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSelling defective products, Disgusting service, Ripoff
I ordered the 16-Channel Nocturnal NVR System with 4K (8MP) Smart IP Security Cameras with Real-Time 30FPS Recording and Listen-in Audio system in August of 2021.
I did not install it until the start of 2022 because I was doing construction to my home.
On June 8th of 2023, exactly 17 months of use of this expensive security system, one of the twelve cameras went black.
I called the technical help department on June 9th. The tech told me to turn the system on then off, which I did.
After doing that, a second camera stopped working.
The tech then did a complete reboot of the system. After doing the reboot, the entire system would not turn back on (no camera views).
The tech then told me it may be a power issue, or most likely the NVR could be defective. He then told me there is no warranty because it has been passed a year since I bought the system.
I explained to him that I have been only using the system for about a year and a half, and he said that doesn't matter.
I then spoke to a supervisor "Khris, ext 36225" in the Philippines, and he told me the exact same thing. He also suggested that I buy another power cord, and try it, and if that doesn't work then the NVR is defective.
I bought the cord, but that did not work.
I called for help because 1 of my cameras was not working. After the "help" from your technician, NONE of my cameras are working. I now have a complete defective system. This is absolutely ridiculous and extremely unprofessional of Lorex to sell defective products.
It has not even been 2 years and their product has stopped working. The price for this system is $1700 US dollars, and it doesn't work after 17 months of usage I can not believe that Lorex is not standing by their product, and wants me to purchase another system after 17 months of use for one of their defective system. The tech is responsible for all of my cameras not working.
Disgusting company. I will never buy back another lorex product.
USA customer
- Do not stand by their products
- Defective products
Preferred solution: Full replacement of my NVR system
User's recommendation: DO NOT BUY
Products keep breaking
User's recommendation: Do not buy
Cannot connect the device to my phone
User's recommendation: Purchase from this business
My account is locked
User's recommendation: Foreigners inc. Stay away from this.
Don’t work
Lorex security cam worst cams on the market can't say much about there tech support or customer service sadsadsad
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot log in to cameras with phone forget my password
Preferred solution: Assistance
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot log into my account
- Customer service is horrible
Preferred solution: Apology
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSystem does not work, customer service will not help
Dear Sir,Lorax contacted me and constantly accused me of basically lieing saying supposedly the equipment is doing such and such.They constantly make me repeat myself.I told them to start contacting me via email. They sent one email.
I responded.
They responded and when I responded it says the mailbox is full or has other problems.I just want someone to come and fix my cameras or replace them.Because they said you can only get a refund after 30 days of receiving them. Since it took almost 30 days to get someone to install them that is not a realistic timeline to see if their is a problem with the system.Thank you for your time.Respectfully,Vickielynn Pringle
- Night vision not clear
- Cameras not clear see pixels
- Cameras stop recording as soon as pick up movement
Preferred solution: Replacement of my unit and better quality one or full refund
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