Resolved
Tricia R Too

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Resolved: Sent wrong shirt and it was also wrong size

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Lorealwear - Sent wrong shirt and it was also wrong size
Contains 1 confidential file for company representatives
Updated by user Mar 29, 2024

Company fixed the issue and I have been provided with full refund. After 7 emails and advising company of review they finally refunded my full amounts. I still wouldn't do business with them again due to cheap material and issues with getting refunds for their mistakes.

Updated by user Mar 28, 2024

Today I got an email back, after several angry ones from me. They wrote about how expensive international shipping costs are so would I take $28 for a $38 dollar purchase.

I emailed back that I felt of the costs of international shipping were so expensive then that would be an incentive to get orders right. I feel like they just ate trying to get any $ for the coy.

Why should I pay for their mistake? I declined the offer stating I'm not paying for their mistake and that if they were a reputable company they'd refund my total order amount when I first told them they sent the wrong order

Original review updated Mar 27, 2024
Company sent me the wrong shirt and also it was the wrong size. Also, advertised it as a sweatshirt.

What I received was a cheap polyester shirt that was nothing like a sweatshirt. When I contacted them the had the audacity to offer me an $18 refund when I paid over $34!

I declined the offer and have yet to hear back from them. "Sweatshirt" was basically a cheap, polyester garment you'd get from someplace like Temu but for a third of the price.
View full review
Loss:
$38
Cons:
  • Long shipping time
  • Cheap quality and terrible customer service
  • Sent wrong item and it was also wrong size

Preferred solution: Full refund

User's recommendation: Avoid purchasing from them

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