Angela F Oor

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Verified Buyer

Didn't received merchandis and don't want to chat

Lord And Taylor - Didn't received merchandis and don't want to chat
Said I received my merchandise and I did not.Placed an order for a dress in January and keep getting notifications that it been delivered.
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Loss:
$61
Pros:
  • Get item with great price
Cons:
  • Did not request signature on package

Preferred solution: Full refund

Andrila L

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Verified Reviewer

I am outraged my order from Lord and Taylor is...

I am outraged my order from Lord and Taylor is all wrong, I cannot get a hold of anyone. My package was left at my door on Friday 02/16/24 to my surprise half my order was wrong and contain items, that were not my liking, size, or color, just the total wrong item.Why can't I contact a live person to discuss this. When I was on the chat line, I was told to give my credit card information because they will have to charge me to speak to someone. This will be over my dead body why would I give my credit card for a mistake made by your company. I am outraged and will not stop until I speak to a live person without being charged. Sincerely missed off Customer, Andrila Lewis
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NaeQumma C

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Verified Reviewer
| map-marker New York, New York

It’s hard to get customer service

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I would like a return label, the shoes are to small and I need to return them as soon as possible. Im going on a trip and need the larger size
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User's recommendation: A number where you can talk to someone

Resolved
Leny D Zea

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Verified Buyer
|

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Verified Reviewer

Resolved: Terrible costumer services

Lord And Taylor - Terrible costumer services
Updated by user Dec 09, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 29, 2023
I try to return a dresses but is impossible to contact you. I called and send messages to you but still dont have a answer.
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Loss:
$1796
Cons:
  • No easy return

Preferred solution: Full refund

User's recommendation: Bad service

1 comment
Perlie Hon

Hi Leny, We apologize for the inconvenience caused. Unfortunately, we don't have your order details.

Please share your Order details & Email address so will be able to assist you. Alternatively, you can reach out to us on - help@***.com Best, L&T Team

Deborah Q Tcg

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Verified Reviewer
| map-marker Fair Lawn, New Jersey

CUSTOMER SERVICE IS HORRIBLE

I BOUGHT 2 ITEMS ONLINE AND THE SHIPPING LABELS CAME WITHOUT THE RETURN PORTIONS ON THEM. I HAVE SPENT HOURS TRYING TO REACH SOMEONE AND ALL OF THE NUMBERS YOU GOOGLE ARE BOGUS! STAY AWAY FROM THEM. SO SAD THEY TREAT YOU LIKE THIS.
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User's recommendation: STAY AWAY

Carole J Nqs

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Verified Reviewer

My order wasn’t delivered and I can’t reach anyone!

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You never delivered my order and no refund xxxxxStop telling me that I need to write at least 100 symbols. Your company sucks!
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Loss:
$74

Preferred solution: Deliver product or service ordered

User's recommendation: Do not purchase from this company

Anonymous

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Verified Buyer
| map-marker Charlotte, North Carolina

I didn’t get to talk to anyone about my order. I would like someone to contact me about my purchase! I am not pleased!

Lord And Taylor - I didn’t get to talk to anyone about my order. I would like someone to contact...
Lord And Taylor - I didn’t get to talk to anyone about my order. I would like someone to... - Image 2
The bag was damaged! The return label is missing. Tried to call customer service no answer! I paid a large amount for this dress and I want to return it because it doesnt fit and I need it for a special event. I need to speak to a live person!!!
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Anonymous
map-marker Pacific Palisades, California

Order Not Received

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I ordered a coat well over two weeks ago and I am yet to receive it! i have emailed them at least 6 times and each time i get the same ridiculous answer that they are looking into it and will ship as soon as possible! Worst customer service possible! I will have to put a stop to my payment and report them to the better business bureau. Never again will i shop at this horrible site!
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User's recommendation: DO NOT SHOP FROM THIS WEBSITE!!

Sonya C Raq

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Verified Reviewer

Exchange issue

I asked for exchange. They canceled my order and didn't send new size. Returned my money and now the dress is a higher price
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Preferred solution: Price reduction

Dorethea S

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Verified Buyer
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Verified Reviewer

I bought a dress for 237.00 I returned the dress the day after receiving it I requested a refund and have not heard from there There is no correct number to reach them or there is no live chat avai

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Lord And Taylor - I bought a dress for 237.00 I returned the dress the day after receiving it I...
I constantly texted and emailed them to no avail I sent the dress back and have Not heard from them .
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Loss:
$237
Cons:
  • Does not communicate with customer at all

Preferred solution: Full refund

User's recommendation: Do not shop with them No communication

Geraldo Ord

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Verified Reviewer
| map-marker Delray Beach, Florida

Miss priced item

Cost On line gave a price of I believe $45 when the item came in the bill said 89. I would never have bought them at that price. Now looking at the tag it reads 75$.
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User's recommendation: Don’t buy on line if you can’t reach costumer service!

melissa w Hid

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Verified Reviewer

Will not refund my money

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I have returned 3 gowns over 30 days ago . The refund is over a thousand dollars . They will not respond to email or text or chat . At this point they have the dresses and my money , I will never do business with them again. At this point I am looking into legal matters to get my money and compensation
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Loss:
$1052

Preferred solution: Full refund

Marie P Rvj

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Verified Buyer
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Worst online place to order

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Lord And Taylor - Worst online place to order
It has been more than a month I purchased items from them 1st order on 10/07/23 and 10/11/23 as of today, 11/15/23 I sent them several emails looking for my money back because I don't think they have the items. They have a machine that kept replying that the order is partially mailed (bias never got anything) and they said they will see if they can cancel and refund, I'm talking more than 5 emails with the same answer. Worst place ever, they're thieves
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Loss:
$333
Pros:
  • Only cons
Cons:
  • When you buy online do not get the stuff you loose your money

Preferred solution: Full refund

User's recommendation: No no nope don’t buy on this website

Olivia I Yxj

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Verified Reviewer

FRAUD

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Ordered 2 dresses back in August and returned them both in September. L&T refunded me for 1 of the dresses but not for the second. After exchange of email and them acknowledging receipt of return. No Refund and No dress 4 months later. They don't even respond to emails anymore. Disputes the charge with my bank but they lied and said they never received the second dress and I have tracking # as proof . Terrible!! Don't give them your money you won't see it again. Thieves!! Lost $521.73
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Loss:
$522
Cons:
  • Fraud

Preferred solution: Full refund

User's recommendation: Don't ever shop here waste of time and money

Lisa S Ihy

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Verified Reviewer

Missing item in package

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One of the dresses order is not the package. The package was different than the other two it was taped down after being opened. There was delay in delivery. I received several emails from Lord and Taylor daily and texts. The email I sent to their customer service and the text I sent have not be answered. I need the dress by Feb 12.
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Loss:
$56
Pros:
  • Good deals
Cons:
  • Terrible customer service

Preferred solution: Deliver product or service ordered