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3.1 Based on 130 reviews
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  • Customers like
    • None 6
    • Products 5
    • Salesperson 3
  • Customers don't like
    • Customer service 14
    • Do not honor what was promised 13
    • Online service 11

Lord & Taylor customer service is by far the worst I have come across. I have be holding for 25 mins to speak to someone about my returned order. I will never order there again. I need my exchange please. Read more

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I saw a handbag during Friends and family. I put it in my bag to check out and entered the code friends, which excepted the code. I change my mind about the purchase and went back the next day to make the same purchase. I entered the same code "friends", but this time it did not except it. I waited till later on in the day to try again, and the handbag had been removed from the website! I've been called customer support. I was connected with the... Read more

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Ordered a long formal gown on Tuesday paid $23 to over night it for a formal I was attending on Friday night. Nothing in the mail on Thursday called customer service poor English and was told they were very buys when I asked for my shipping charges to be refunded. I asked for a supervisor but was told very busy then said I would have it by Friday. Friday came and still no gown called Fed EX and was told L&T still hadn't requested pick up.... Read more

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I had two Lord & Taylor gift cards. I attempted to use them to purchase an item from their website. The website gave me an error during the check our process. I tried it in Chrome, IE and Firefox, but the error was always the same. Suddenly one of the gift cards showed a ZERO balance. How was that possible? There was no order confirmation, so it looked like it was charged for nothing? I called the customer support and was on hold for over an... Read more

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Just ordered from Lord And Taylor online! Received wrong item. Called customer service and waited on hold nearly two hours. Pissed is lightly putting it! Finally I spoke with an agent and absolutely got no where! I did get to speak with a courteous manager whom I thought walked me through my process well and corrected my second order for the same item. Today I received the same item as the previous one. I called customer service and got... Read more

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I placed an order on November 23, 2016 on line and never received it. I called repeatedly every day the customer service phone number given on the web site. On Hold over 1 hour when an operator finally answers it's over seas and they speak very little English. They must be reading from a script they keep repeating the same line. When I ask for a supervisor in the US they say no one is available. I am so frustrated, never received my order and... Read more

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I HAVE WAITED ON HOLD FOR OVER 2 HOURS. Each time I am hung up on after waiting for 20 minutes. I am unbelievably frustrated with this experience. I need to know if my dress will arrive in time for our holiday party, they will not speak with me in any manner. I can't believe this experience. I have called several different numbers and each time I am hung up on or held on a forever hold and then the line drops. This is very disappointing and high... Read more

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"I ordered a pair of boots for my daughter she needed for a play. Low and behold the day of arrival I recieve a message saying they are goin to be sent back because of an invalid address. I call customer service and she tells me that they printed the label wrong! What? Ok so I ask her what are they going to do about it. She tells me when they recieve the package back in 5-7 days I will recieve a refund. Uh no that will not work it is tues and I... Read more

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Never receive My order, First and last time that I order from Lord & Taylor Read more

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On December 02,2016 we did several attempts to purchase online there was a 20% discount if we used a code word. We entered the code word every time and it never gave us the discount. Some how the order went through charging full price plus tax and shipping. We called the customer service number after waiting at least 30minutes to get an answer we spoke with the rep and explained we wanted to cancel the order. We were told we were to late the... Read more

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