Maria Gloria N
map-marker Chicago, Illinois

Order already received

I need to return one of the items,I want to know if I can go to the store and return the dress and blouse,please let me know
View full review

Preferred solution: Full refund

User's recommendation: Información about return

Linda T T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Defective item I received

Lord And Taylor - Defective item I received
I received a pair of boots I order I tried them on and the zipper came down on them I fell down and the zipper wont go back up.
View full review

Preferred solution: Full refund

User's recommendation: I don’t have a recommendation for any other customers I’m not satisfied with this defective item

Marina K Buw

Can not contact with anyone from lord and Taylor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My name is Marina Korotki I ordered dress size 16 Unfortunately is to small, I would like to exchange for different size or different dress but I dont have return label, just little stickers this is final sale. I would never ordered dress- final sales Please advise (267-205-****) Thank you
View full review
Loss:
$130

Preferred solution: Let the company propose a solution

Dara N Drt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong Order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I placed an order early December 2021. Order number 18318****. I received a package on 12-24-21, inside was NOT what I ordered. I would like the item I ordered. Please review above order number, it should Tell your company what I ordered. The item (not saying) was definitely NOT MY ORDER. SOMEONE PLEASE HELP, I WILL REPORT TO BETTER BUSINESS BUREAU. I CALLED AND CANT REACH A REAL PERSON.
View full review
Loss:
$88

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order from this company.

Tim S Fbd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Castle Rock, Colorado

Terrible customer service

My wife tried to return something and the process is simply misleading. First there are 3 different order numbers on the invoice and the return process references the wrong one. The live chat feature simply doesnt work no one chats you just get referred to faqs. There is no option to have a conversation with anyone. Very intentionally misleading and unnecessarily difficult.
View full review

Preferred solution: Full refund

User's recommendation: Avoid this company

Shirley T Gih
map-marker Bonita Springs, Florida

Return item need label

I keep getting message no such shipping address. WHAT???? I dont have any othrer address. That is the address i used for my shipping and my billing address. What more can i tell you?
View full review

Preferred solution: Full refund

Anonymous
map-marker Los Angeles, California

I did not review based on the fact that I could not get through by telephone.

The Pissed Off Customer service request did not have a valid phone number so it was a waste of my time.
View full review
Jane W Gks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I attempted to return an item and needed a shipping label. There was no customer service number that was active. The attempts to reach them through email which was listed on the website over two month

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They have never responded to my requests for over two months to return an item. There is no active customer service number. I still receive many advertisements from them for sales, etc. They are obviously still in business even though there are rumors of a bankruptcy that I have since learned. If you purchase from them, you are stuck with the purchase- no returns or exchanges.
View full review
Loss:
$95
Pros:
  • Name brand
Cons:
  • Not receiving merchandise
  • Untimely response

Preferred solution: Full refund

User's recommendation: Don’t buy from them.

Anonymous
map-marker Livonia, Michigan

MANY ISSUES TWO DIFFERENT ORDER NUMBERS

Order #942780 on invoice in box when delivered 2 @ $99.00 apiece total $198.00 Order #18328**** was original online # ordered 2 @ $379.00 apiece total $758.00 WHICH IS IT? I need to correspond with someone & I cannot reach you by phone! I also need to return one or both because they arrived too late, but see no return information!
View full review

User's recommendation: AT THIS POINT NO, SIMPLY BECAUSE YOU CANNOT BE REACHED BY PHONE!

Susan K Uit

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

Order placed on their ad in Facebook

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Order placed over one week ago, my AMX charged on order date, delivery date 3 days ago, did not receive, tracking gone, CS telephone numbers all wrong, one that worked just keeps spinning back to original number A useless company since all brick and mortar stores closed
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy from L&T

Donna M Hna
map-marker Weaverville, North Carolina

Do not order from this company! It’s a scam! Ordered merchandise, never received it, can’t track it, customer service phone lines go nowhere. Have contacted my credit card company For investigation.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Ordered a spa gift basket for my daughter. Never received the merchandise. Credit card was charged. Cannot track the order. No one answers customer service lines. Email customer service is a scam. Ive contacted my credit card company to start dispute charges. But I could trust the name Lord and Taylor but obviously not. Do not order from this company!
View full review
Loss:
$54

Preferred solution: Full refund

User's recommendation: DO Not order from this company, it’s a scam!

Shelley S Ldf

All incorrect customer service phone numbers

Lord and Taylor returns will not allow me to return an unworn and tagged expensive dress. Says outside 45 days. My packing slip says can return any time except Final Sale items (this is not). I am within 60 days. Any info I was able to find online mention 60 or 90 days. Customer Service numbers online go to a medical alert company. The number this site directed me too is a credit card company.
View full review
Loss:
$348
Cons:
  • No valid customer service number

Preferred solution: Full refund

Eleanor R Eeg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stamford, Connecticut

Trying to us gift card on line order! Not accepted!

Cant get in contact with any customer service to find out why my gift card is not accepted for on line order
View full review
Loss:
$50

Preferred solution: To use my gift card on line for God sakes!

User's recommendation: Answer customer questions

Beverly I Uqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tallahassee, Florida

Cannot contact them

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I Cannot contact company about return I sent back. No confirmation. Nothing. All numbers dont work. Ridiculous
View full review

Preferred solution: Contact about return.

Amy C Fvm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nottingham, Maryland

Christmas Gifts Returns

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Hi. I received 2 clothing items from Lord and Taylor as Christmas gifts. Unfortunately they do not fit. I attempted to call and livechat to request a return shipping label. The phone number goes to a number in which I can receive a life alert if over 50 or roadside assistance if under 50. For livechat no one came on to assist. Please have a return shipping label for Order #s: 18312**** (Purchase Order #: 849****) and 19410**** (Purchase Order #: 353303) sent to the above-referenced email address. I want my husband to receive a credit for the purchased items.
View full review
Loss:
$151
Cons:
  • Now suck
  • Refund problems
  • No returns and no customer service

Preferred solution: Full refund

User's recommendation: Do not order from this store

  • 1
  • ...
  • 26
  • 27
  • 28
  • 29
  • 30
  • ...
  • 94