Anonymous
map-marker Arlington, Texas

I just case in and its the wrong one

They said they can't do an exchange and I sent product back with not even getting all money back because they have 25% restocking fee just very upset I got the wrong case was super excited to be ordering my very first loopys case and really just not how I thought this was going to turn out I was hoping they could just exchange for the right one but that wasn't what happened

View full review
Les S Coj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Warranty is purposely difficult.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I have bought these cases for all my phones for at least 10 years. When needing a new loop for my case they use to make you take a pic for them and then send a replacement 2-3 weeks later.

Horrible shipping of a warranty part. That was bad enough. Now, my case has cracked by the silent switch and it needs a new loop. These loops only last a year or so before spliting at the base.

Because they take so long to ship a warranty item, I usually just shorten the loop. Well now its to short and also needs replacing.

I go to the website to send an email with my pic of the failed case and loop. Now they want an order number.WTH?? I ordered them all from them.

They also are now stating this is normal wear and tear. That is BS. I bought these because of the lifetime warranty. There customer service is horrible if you need a promised warranty.

Stay away from Loopy. This company has forgotten customer service.

NO MORE SUPPORT FOR THIS POOR SERVICE COMPANY. Goodbye loopy You have lost another customer.

View full review
Cons:
  • Use to come with two loops because they were aware of this
  • Loops dont last long maybe 4 to 6 months before tearing
  • Now you must provide an order number who has that

Preferred solution: You know, I dont want anything to do with this company. Shame on them for taking the success and now ripping people off. I use to highly reccommend this product. Now Ill go out of my way to let people know how decptive they are.

User's recommendation: Warranty is little if any at all and will take a minimum of 2 weeks after jumping through the BS

Anonymous
map-marker Rutland, Vermont

Ordered wrong size

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Im messaging because I ordered a case for my phone and Ive tried contacting customer service many times trying to get the correct size in the same phone case it was the pink matte cheetah loopy I needed it for the iPhone 15 and I got the sent the iPhone 11

Im not sure the order number but its either under the email

karensiegal94@***.com or karynlynnetroy@***.com

View full review
Abbie H Utb
map-marker Cincinnati, Ohio

Order

Hi, I placed an order last Saturday 3-16. And havent gotten a email saying my order has been shipped, can you give me an update on my order please?

View full review
Stephanie G Xij

Status

I placed an order last week & have not received an email confirming. Can you check status for me please,

Stephanie Harvey Gould

Slharvey0219@***.com

863.640.5065

Thank you

View full review

Preferred solution: Deliver product or service ordered

Anonymous
map-marker New Orleans, Louisiana

Having to replace a loop for the third time on 1case

I looked to see about ordering another loop for my case( will be 3rd one on I case that is less than 2 years old). I looked to order one and shipping was as much or more of cost of loopy! Could I get free shipping?

View full review
Anonymous
map-marker Morris, Oklahoma

Need another loop

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Loopy Cases - Need another loop
Loopy Cases - Need another loop - Image 2

I have had my loopy case for a very long time and my loop is beginning to rip. I got my loopy case as a present.

View full review

User's recommendation: just make sure and filll this out

Anonymous
map-marker Miami, Florida

Still waiting for refund

I Sent email regarding Returning an item on saturday and still haven heard back My tickel number is 760606 thank you

View full review
Laura N Fyy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Clayton, North Carolina

Case does not fit

Hi! This is Laura Narron!

I have received a loopy case for Christmas from one of my family members and the case does not fit my phone correctly. Id there any way that I can send the case I have back to yall and you can send me one that fits my phone case?

View full review
Amy T Crw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lost order no shipping

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Loopy Cases - Lost order no shipping
Loopy Cases - Lost order no shipping - Image 2

I ordered the case on the 10th of September and there is still no tracking even tho it says its shipped . Its still sitting .

There is no way to speak to a person at all . I feel like this is a bad way to do business

View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Have some real customer service support and a time line on how long it takes to get stuff to a customer

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article