Loomly
Loomly Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative sentiment: consumers report a high price level, poor customer service, and warnings to avoid unexpected charges such as a recent $2900 automatic renewal.
Positive Feedback
Few positives are reported in reviews; no clear praise appears in recent feedback.
Negative Feedback / Risk Areas
- Hidden auto renewal with no advance notice leading to surprise billing.
- Poor customer service responsiveness and limited communication channels.
- No refunds or partial refunds for mistaken annual subscriptions.
- Complaints about discounts and special offers not meeting expectations.
Key Takeaways for Future Customers
- Check Loomly reviews and billing terms before subscribing to avoid unexpected renewal charges.
- Confirm subscription and cancellation policies to safeguard against automatic renewals and difficulty obtaining refunds.
- Expect challenges with customer service when seeking support for subscriptions or refunds.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mostly negative sentiment: consumers report a high price level, poor customer service, and warnings to avoid unexpected charges such as a recent $2900 automatic renewal.
Positive Feedback
Few positives are reported in reviews; no clear praise appears in recent feedback.
Negative Feedback / Risk Areas
- Hidden auto renewal with no advance notice leading to surprise billing.
- Poor customer service responsiveness and limited communication channels.
- No refunds or partial refunds for mistaken annual subscriptions.
- Complaints about discounts and special offers not meeting expectations.
Key Takeaways for Future Customers
- Check Loomly reviews and billing terms before subscribing to avoid unexpected renewal charges.
- Confirm subscription and cancellation policies to safeguard against automatic renewals and difficulty obtaining refunds.
- Expect challenges with customer service when seeking support for subscriptions or refunds.
Turn one complaint into a collective action
Birmingham, Alabama
No notice of renewal until they hit me with a $2900 charge!
- - Loomly's auto-renewal was not clearly communicated.
- - They charged $2900 after I hadn't used Loomly in over a year; I seek a refund.
Loomly's underhanded business practice of hidden auto renewal takes this company down to a a low level in the mind of a consumer. There was not one advance email stating that the subscription was about to renew.
They just hit my credit card with a $2900 charge. I have not used Loomly in over a year. Activity on the website was nothing.
I had no idea that the product would renew, and they would charge me this amount. I am vigorously seeking a refund and guess what their channels of communication or limited to none.
User's recommendation: Look forward to a $3000 bill that you didn't know was coming up
Easley, South Carolina
Misleading and terrible customer service
- - Signed up for annual subscription by mistake.
- - No refund or partial refund given.
- - Platform does not do as advertised on site and LinkedIn.
Signed up for annual subscription by mistake. No refund or even partial refund given and the platform does not do as advertised on both website and LinkedIn
Such a shame the customer service is not better, functionality is not better described and is more sympathetic to its customers.
V unhappy
User's recommendation: Avoid
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