Loom
Loom Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Loom has 1.0 star rating from 2 customer reviews; consumers are mostly dissatisfied, citing persistent technical failures and poor support.
Positive Feedback
Users note Loom's pitch and free tier are useful for very short videos, and some find the web recorder acceptable when desktop app issues occur.
Negative Feedback / Risk Areas
- Recurring Loom customer complaints center on billing and subscriptions continuing after cancellation.
- No reliable customer service or phone/email support reported, with refund and ticket processes failing.
- Desktop app fails to install or open and users report server errors and degraded site functionality.
Key Takeaways for Future Customers
- Read Loom reviews and test the free version for short videos before paying for membership.
- Monitor billing closely and be prepared to contact your bank if refunds and cancellations are not honored.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Loom has 1.0 star rating from 2 customer reviews; consumers are mostly dissatisfied, citing persistent technical failures and poor support.
Positive Feedback
Users note Loom's pitch and free tier are useful for very short videos, and some find the web recorder acceptable when desktop app issues occur.
Negative Feedback / Risk Areas
- Recurring Loom customer complaints center on billing and subscriptions continuing after cancellation.
- No reliable customer service or phone/email support reported, with refund and ticket processes failing.
- Desktop app fails to install or open and users report server errors and degraded site functionality.
Key Takeaways for Future Customers
- Read Loom reviews and test the free version for short videos before paying for membership.
- Monitor billing closely and be prepared to contact your bank if refunds and cancellations are not honored.
North Las Vegas, Nevada
Cant contact anyone for customer support or to get help with the desktop app
Unable to open install desktop app. can only create/store on the website version.
No email or phone for customer support. I'll be cancelling my account.
User's recommendation: use the free version for very short videos only
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Hermosa Beach, California
FAKE CUSTOMER SERVICE
- - Loom keeps charging monthly after cancellation with no account access.
- - Bots can't help, I must call my bank, and customer service is very poor.
Loom continues to charge me every month, even though i cancelled months ago and have no account, log in, or anything. The bots aren't able to help and i have to call my bank each month. The lowest customer service I've EVER EXPERIENCED.
User's recommendation: Not worth it.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis entire situation is nothing but frustration—promises of support that lead nowhere, unanswered inquiries, and a refund process that feels nonexistent. These programs fail to deliver, leaving users
- - Support promises unfulfilled; refunds unavailable; tickets unresolved for years.
- - Invested $2,525; site shows Internal Server Error.
This entire situation is nothing but frustrationpromises of support that lead nowhere, unanswered inquiries, and a refund process that feels nonexistent. These programs fail to deliver, leaving users stranded.
Repeated attempts for assistance remain unresolved, with tickets stretching over two years without action, despite assurances of escalation.
After investing $2,525.00, the only outcome has been technical failures and a website that no longer functions.
Errors like "Internal Server Error" and deprecated coding issues make it clear that the service is unreliable.
A class action lawsuit may be the necessary course of action to hold these individuals accountable. Consumers deserve transparency, functionality, and fair resolution none of which have been provided.
- Hows a great pitch
- Nothing never works no support no refunds no backing up his product
Preferred solution: Full refund
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