Lindsey P Jts

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#3697950 
Report Review

This Company Is Garbage

1.0
My original pair was too small. The hoops I had to jump through to return was outrageous and I had to pay $16 to return with the required USPS tracking number. My new pair never arrived! They wont refund me for the product and had the nerve to suggest I file a police report. Worst customer service I have ever experienced.
View full review
Loss:
$96
Cons:
  • Horrible customer service
  • Need a refund for product not received

Preferred solution: Full refund

User's recommendation: Buy from Vessi, not Loom!!

Comment
1
Karen V Mrt

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

 Verified Buyer |

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer
#3245331 
Report Review

Scam!! Horrible customer service…

1.0
Loom Footwear - Scam!! Horrible customer service…
I ordered 2 pairs of shoes on 11/25/21 during Black Friday Sale. It was sent to the wrong zip code when I got my confirmation email, I reached out and they said that I would have to wait for the shoes to get back to them. A few weeks later, they send another email, again to the same wrong address they wouldnt help me, said that I needed to wait again. I called USPS and after 2 hrs on hold and then driving 1 hour away to get the shoes I got there and surprise they only sent 1 pair of shoes and now they have stopped answering my emails and are not refunding me for the 2nd pair I never received. Scam disgusting people. Its been 46 days since I placed my order. 1/10/22. Dont do business with these people.
View full review
Loss:
$160
Cons:
  • Need a refund for product not received
  • No response
  • Horrible customer service

Preferred solution: Full refund

User's recommendation: Don’t buy from these people… horrible customer service.. shoes are ordinary and pricey

Comment
1
1 comment
#2200468

The same happened to me!! I feel helpless.

I never received the 2nd pair and they keep giving me the run around even suggested I file a police report.

I’m no. How about give me my money back!!!

Reply
0 0
Anonymous
map-marker Carson City, Nevada
#3230115 
Report Review

They are a scam

1.0