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New Reviewer

This Company Is Garbage

My original pair was too small. The hoops I had to jump through to return was outrageous and I had to pay $16 to return with the required USPS tracking number. My new pair never arrived! They wont refund me for the product and had the nerve to suggest I file a police report. Worst customer service I have ever experienced.

User's recommendation: Buy from Vessi, not Loom!!

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ID
#3697950 Review #3697950 is a subjective opinion of poster.
Cons
  • Need a refund for product not received
  • Horrible customer service
Loss
$96
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Scam!! Horrible customer service…

Loom Footwear - Scam!! Horrible customer service…
I ordered 2 pairs of shoes on 11/25/21 during Black Friday Sale. It was sent to the wrong zip code when I got my confirmation email, I reached out and they said that I would have to wait for the shoes to get back to them. A few weeks later, they send another email, again to the same wrong address they wouldnt help me, said that I needed to wait again. I called USPS and after 2 hrs on hold and then driving 1 hour away to get the shoes I got there and surprise they only sent 1 pair of shoes and now they have stopped answering my emails and are not refunding me for the 2nd pair I never received. Scam disgusting people. Its been 46 days since I placed my order. 1/10/22. Dont do business with these people.

User's recommendation: Don’t buy from these people… horrible customer service.. shoes are ordinary and pricey.

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1 comment
#2200468

The same happened to me!! I feel helpless.

I never received the 2nd pair and they keep giving me the run around even suggested I file a police report.

I’m no. How about give me my money back!!!

ID
#3245331 Review #3245331 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Need a refund for product not received
  • No response
Loss
$160
Preferred solution
Full refund

They are a scam

On December 28th, I decided to order some shoes from a company called Loom. That was was a huge mistake! After I ordered the shoes I decided to look at their Facebook page there was a large number of complaints about their products and their return policy. I checked...
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ID
#3230115 Review #3230115 is a subjective opinion of poster.
Location
Carson City, Nevada
New Reviewer

I have not received my order yet!!

I ordered a pair of womens waterproof shoes ( size 9) on June 18 2021. I live in the usa and still not received my order. Just wondering how long will take for you guys to deliver my shoes? Please let me know. My email : Vasudha.murthy1@***.com Thanks Vasudha
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ID
#2656702 Review #2656702 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Took my money and left me with nothing

Update by user Mar 15, 2021

Company fixed the issue and I have been provided with full refund. After many more emails, time passing by, they tried to convince me to wait for the stock to be available - apparently, the size I wanted is missing and they decided to say that only after I paid for the shipment of the shoes back to them.

I demanded a refund as they gave me false information and I finally receive it.

Overall, I lost the $40 on shipment but it could have been much worse. Stay away from those fake brands you never heard before with shiny commercials!!!.

Original review posted by user Feb 13, 2021
In November 2020 I ordered shoes after seeing a very appealing commercial on Loom Footwear, which seems like a good product with a fair price. Two or three months later I received the shoes in the wrong size, therefore I couldn't make any use of the shoes. I tried to approach customer service, and they ignored my emails over a period of 3-4 weeks Roughly 6-7 emails. After I left a comment on one of their Facebook sponsored posts, the customer service answered my email, apologized and said I can send the shoe to be replaced with the right size. I paid the extra money for the shipping. It was shipped with tracking and I emailed them every single day after it was delivered. it took them 7 days to reply after the package was delivered when I was nearly about to give up. They said they were sorry for the delay and will update when they have shipping details of the new shipment. It's been a month since then, and again they ignored about 8 emails I sent them. I am left with nothing and all my angry emails are being ignored. They opened several Facebook pages and I found some recent posts, yet they ignore my emails and responses!

User's recommendation: Stay away from this company!!

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Resolved
ID
#2418859 Review #2418859 is a subjective opinion of poster.
Loss
$140
Preferred solution
Full refund

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