New Reviewer

To cancel

I want to cancel my flight and no one is answering the phone the number listed on the website doesnt even work. This company is fraudulent and I will be reporting it to the Better Business Bureau

User's recommendation: DO NOT USE THIS COMPANY.

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ID
#2500243 Review #2500243 is a subjective opinion of poster.
Location
Colchester, Vermont
Loss
$390
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

HORRIBLE

I wish I could give 0 reviews on this “agency”. It’s true he worst service I’ve ever used. When I first booked the flight, they called me so that “ I could get a seat assigned”. Since I didn’t get my confirmation email after booking the flight, as usual, I thought this was a scam. After I called my bank to cancel the transaction because I never got the confirmation email, I finally got it. After that, I had a huge problem because my second last name wasn’t included in the ticket, these people had me calling Iberia because “based on their policies” they couldn’t do anything to change/add my second last name. That was a lie, I called Iberia and they said they couldn’t do anything because the ticket had been bought by a third party (cheapflights.com). At this point, I was very disappointed i was not only going to miss my vacation, but also loose my money. Plus, lookup fare kept telling me to call them back in 4 hours, in 8 hours, in 10 hours call after call and I was stupid to keep waisting my time in this scammers. They never got it resolved, but told me my only option was to book a new flight and then, I would get reimbursement of my money. *** NO. How would I know i was going to get my money back? Now, I’m waiting to see if my bank can do anything about this, all I can say is PLEASE don’t use this website. You can also deals through justfly.com or websites with better reviews. These people would yell at you and try to make you believe it’s your fault they’re stealing your money.
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ID
#1633877 Review #1633877 is a subjective opinion of poster.
Service
Lookupfare Flight Booking
Cons
  • Awful customer service
  • Fact that i feel i was scammed
Reason of review
Poor customer service
Loss
$516
Preferred solution
Full refund
New Reviewer

BE AWARE OF THIS ON LINE COMPANY! VERY BAD EXPERIENCE

In May 2018 I went to the AIR CANADA website to book 2 tickets from Ottawa, Ontario to Calgary, Alberta, and also a car rental. I have been booking all my flights, cruises, rental cars, vacation rentals on line sine 2004 without one single issue. We have traveled frequently during these 14 years. This was our last flight to visit our son for a very long time, since my husband would soon be starting his treatments for cancer. Certainly I am not looking for sympathy, but this is part of my story. When I entered my point of origin, and my point of destination on the AIR CANADA website, and pressed "enter", I was taken to another page, and booked my flights and my car rental. I was somewhat taken aback when I received a number of emails from a company called LookUpFare.com confirming my flights. I did not think anything of this until a few days later when I examined this a little further, and to my utter astonishment found that I had been booked by an American company, when I thought I had been booking with AIR CANADA. (I have found out later this has happened to others also). I then called AIR CANADA to find out what had happened to my reservation, and did I actually have a flight to Calgary. They proceeded to tell me that I had booked through a "third party". I asked them how this was possible because I was on the AIR CANADA website, and have previously booked with them successfully. They had no answers and did not take any responsibility for allowing this foreign website to "pop up" on their website. However they did send me the cost of the flight on the day that I had booked. They sent it to me in US dollars. I converted that at the current exchange rate to Canadian dollars, and found that I had been overcharged. For 2 flights which would have cost approximately $1200 in Canadian dollars, I was charged by my credit card company over $1800 in Canadian dollars. Needless to say I was shocked. I called LOOKUPFARE.COM and talked to an agent by the name of Marcellus. It was a very unsatisfactory phone call, reduced to the agent and myself arguing with each other about the price, the overcharge. For some reason he did not appear to comprehend that I was in Canada and that his company was in the USA and that there is an exchange rate, not to mention the fact that the flight was overcharged. However, after much heated discussion we came to an agreement that LOOKUPFARE.COM would reimburse me $300 USD. I realized that I probably should take this, as it would convert to approximately $400 Canadian dollars and I would take the hit of the extra $200, as a learning experience if and when I ever booked a flight again. I had also booked a car rental through this website, which of course I thought was AIR CANADA, and was offered the insurance and bought that. After several weeks, imagine my surprise when a blank money order was mailed to me....there was no name of the sender, or the recipient on this money order. I took this to my bank who has not honored this money order. I had asked LOOKUPFARE.COM to reimburse my credit card. They stated they could not do this for some reason which did not make sense to me. They were able to charge my credit card, so why could they not refund my credit card. They said this money was a "good will" gesture coming out of their own pocket. This again made no sense to me. So now the total cost I am out is actually $600. When I got to Discount car rentals in Calgary, LOOKUPFARE.COM had not only rented one car for me, but had rented 2 cars! Not only that, I was informed that this company would not honor the insurance cost or other sundry costs I had paid to LOOKUPFARE.COM, which they referred to as "third party". So I had to pay for this vehicle from scratch, which cost in the area of $317.00 Canadian dollars. LOOKUPFARES.COM had stated that I had already paid them the upfront cost. I have lost that money also. I wrote them an email last week telling them that the "money order" was not valid and that they should not have sold me insurance and sundry costs...they should have known this. Upon looking at other websites, I have seen other reviews of LOOKUPFARES.COM and saw many horror stories similar to mine with unsatisfactory results. Had this been a one time deal, LOOKUPFARES.COM could have been appropriately shocked and saddened and remorseful for these actions, and they would have refunded me overcharges. However they have not done so. This has been the absolutely worst travel booking in all my years of booking all my own vacations etc. I have never had one issue with any other travel site. This is a factual account of what happened to me, with no exaggeration or untruthfulness. I believe that I am the victim of a scam, and have found other reviews of other people who have had similar experiences to mine. There is very little I can do to rectify this situation, except write these reviews on every website possible. I wrote this to LOOKUPFARE.COM last week that I would give an honest, factual review of their company on every travel website I could find. I am not angry, I am not upset. This is what happened to me, and as I wrote them last week ..."may they enjoy their ill gotten gains". When you scam one person of $900 it is a small amount, but when you do this hundreds and thousands of times, all these small amounts add up to a worthwhile robbery of ordinary travelers trying to stretch their dollars as far as they can to enjoy a trip, or a visit. Please be aware of this company. Read reviews of this company. When you go on an airline website, make sure that this site does not "pop up". How this can happen is still beyond my grasp. Needless to say this was a disappointing, difficult, frustrating and expensive experience. Lesson learned.
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ID
#1294604 Review #1294604 is a subjective opinion of poster.
Service
Lookupfare Flight Booking
Cons
  • Fact that i feel i was scammed
Reason of review
Return, Exchange or Cancellation Policy
Loss
$900
Preferred solution
Full refund

Travel Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.

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Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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