Lookiero UK
Lookiero UK Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lookiero UK has a 2.0 star rating from 3 reviews; consumers are mostly dissatisfied with the service and the rating distribution is roughly 67% unfavorable and 33% positive. This summary reflects Lookiero UK reviews and recent customer feedback.
Key Takeaways for Future Customers
- This service may suit someone who is time poor and dislikes shopping.
- Be extremely cautious when relying on returns or customer support.
- Avoid if you need easy refunds or phone support.
- Clothes quality can be good but contact options are limited.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and generic email replies.
- Problems with refunds, exchanges, cancellations and returns requiring couriers or extra postage.
- Billing and app payment issues reported and contact links not working.
- Perceived high price level for the service.
Positive Feedback
Some customers praise the product quality and find the service helpful if they are short on time and dislike shopping, though support gaps remain.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Lookiero UK has a 2.0 star rating from 3 reviews; consumers are mostly dissatisfied with the service and the rating distribution is roughly 67% unfavorable and 33% positive. This summary reflects Lookiero UK reviews and recent customer feedback.
Key Takeaways for Future Customers
- This service may suit someone who is time poor and dislikes shopping.
- Be extremely cautious when relying on returns or customer support.
- Avoid if you need easy refunds or phone support.
- Clothes quality can be good but contact options are limited.
Negative Feedback / Risk Areas
- Frequent customer complaints about unresponsive customer service and generic email replies.
- Problems with refunds, exchanges, cancellations and returns requiring couriers or extra postage.
- Billing and app payment issues reported and contact links not working.
- Perceived high price level for the service.
Positive Feedback
Some customers praise the product quality and find the service helpful if they are short on time and dislike shopping, though support gaps remain.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Royston, Hertfordshire
Totally dissatisfied
- - I live in a village with no shops or drop-off points.
- - I have health issues and can't drive.
- - Please arrange courier pickup for the return.
I have sent so many emails explaining my situation with two replies, both with the same generic reply. I have explained I live in a small village with no shops or drop-off points.
Also, very importantly, I have chronic health issues and can't drive. So, as I have explained on so many occasions, the only way to return the items is by you sending a courier to pick up the items.
I did try this myself, but I hadn't paid enough postage, so unfortunately, the parcel was returned to me. Please can you arrange for a courier to pick up the parcel, as I am very unwell at this moment, and this is becoming all too much for me.
- I cannot get hold of anyone by phone to sort out problems
Preferred solution: Clothes picked up by courier service And the money I wasted on courier service returned
User's recommendation: This service may suit someone who is time poor and finds it difficult to makes it difficult to make decisions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Royston, Hertfordshire
Totally dissatisfied with customer service
- - I am disabled and cannot reach a drop-off point.
- - I asked for a courier; I paid £6.50 but it cost £9.30 and was returned; emails were unanswered.
I am disabled and can't get out to a drop-off point. I live in a small village without shops.
I have sent about 6 emails, most of which were not replied to, and the one that was completely ignored my problems due to my disabilities. I had asked if they could arrange for a courier service as I can't get to any drop-off points. In the end, I paid for one myself, which was £6.50 but was returned to me as it actually cost £9.30, I think. So does it mean I now have to pay another £9.00 through no fault of my own?
The whole episode has been a complete and utter nightmare. I am going to contact Martin Lewis to explain how I have been treated. And the fact it seems to be impossible to talk to someone on the phone seems to show a great deal about your company. So am I now going to have to pay out another £9.00?
Don't bother.
I am utterly disgusted by the whole sorry situation. What a way to run a company.
- Worst customer service i have ever received
Preferred solution: For them to pay for a courier to pick up items
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Royston, Hertfordshire
Totally dissatisfied with your service and being ignored
- - Contact attempts largely failed; replies are generic.
- - I live in a village with no shops; I can't drive.
- - Arrange a courier to pick up the clothes.
I have tried to contact you on so many occasions without any success
When you have replied it has been only a generic answer
I have have explained my challenging situation on numerous occasions
Explaining I live in a village with no shops or drop off points
And that I can't drive due to my disabilities
As I have both physical and psychological illnesses
I did try and return the parcel to you but I hadn't paid enough postage so it has been returned to me
I am totally fed up with whole episode
As if you couldn't just arrange a courier to pick up the parcel
It's as if you don't want to get the clothes back
so you you can charge me for a load of clothes that are completely unsuitable for me
This is taking so much of my time up
Please can you just arrange for a courier service to take the clothes away
I will be surprised if this is ever read 
User's recommendation: Be extremely cautious
Southampton, Southampton
Non delivery
I cannot contact them to inform them I have not received my goods.
They will charge me today for the full package of items.
Their contact links do not work.
User's recommendation: Avoid
Milton Keynes, Milton Keynes
Payment and app
- - Received Lookiero box and returned unwanted items.
- - Kept one item and cannot finish payment as the app shows December arrival.
I recived my Lookiero box and already sended back unwanted items but I keep one item the problem is that I cant finish the procedure as in app still showing that my box is arriving in December so I dont have option to pay for my item.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo person to actually talk to
- - Parcel arrived and looks good.
- - Wants more time to try the items.
- - Requests an ASAP refund and a callback while recovering at home in the UK.
I have my Lookerio parcel here, have taken a peek, and it looks good. I would like to be given more time to try the stuff on.
As it's a fabulous service and I hate shopping, I'm just out of the hospital and need more time to catch up on life, etc. So, can you please refund my money ASAP as I need it since I'm off sick from work right now while I get better? Can someone call ASAP please? I'm currently in my house recovering.
Many thanks, Fran. I'm in the UK, so here is my number: 0778393****.
User's recommendation: Good company quality clothes just no one to actually talk to
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