Longo Toyota

I HAD A SERVICE APPT. AT 11:30 AM ON JUNE 02,2021.

I WAS TOLD THAT THE SERVICE WOULD BE COMPLETED BY 2:30PM. AT 3:00PM I WENT TO CHECK ON THE STATUS OF MY CAR. I WAS TOLD THAT MR J. TSAO WAS ON LUNCH.ANOTHER SERVICE ADVISOR CHECKED FOR ME.

HE CAME BACK AND SAID THAT THEY WERE JUST STARTING ON MY CAR 3:00PM.

I CANCELLED. CANCELLED.: TERRIBLE SERVICE

Scammwd by their heavy English accent advisor who couldn't hear me and spoke terrible English! Oil change was quoted to my email $54+, and free 100,000 miles maintenance services. Receipt was a whopping $138+!

Scheduled an appointment for oil change, went to the appt and spoke to their advisor who had a heavy English accent, couldn't hear me and kept asking what? I was told to wait at the guest lounge room, a little hazardous accident took place, long story short, advisor told me my car was ready within 2x hours, handed me the receipt and whopping $138+ for oil change and 10000 miles services supposedly free!? I didn't want to argue and fight over the charges, disputing this with credit card company.

Worse thing ever happened to me with this company! I live in TX and a 2006 Tundra and needed parts.

I spent my morning checking prices online (like everyone does who does not want to be ripped off by local dealer). I found the parts and placed my order together for $509 (secondary air pump etc). After payment, it was suggested that I enter my VIN#. I did.

I received confirmation for the order via email.

About 1 hour later, I received another email stating that my order was canceled and that I would receive a refund in 2 to 5 days. I called the company and inquired about the cancelled order. The clerk, then a "supervisor" explained to me that the "software they use for the company had flagged me as high-risk!!!" Really? I told him that I was a registered TOYOTA owner and that my 2 Toyotas were registered under my name and at my shipping address, that the card used for payment was under my name and that billing and shipping addresses matched.

The "supervisor" confirmed even that my IP address matched my residence in my State (TX). However, I was flagged as "high risk". High risk of what? Their software basically prevents me from buying parts from their company.

He couldn't name the software to me. He couldn't say a reason why they could not honor a valid transaction and kept mentioning the "risks of the internet"... I am left to believe that this company has some sort of discriminatory practices that they just won't say. My bank has nothing to do with this, funds were abundantly available.

WORSE COMPANY in the USA!

Not even worth a single star! I have to give them a star, or I would not be able to post.

Bought a new RAV4 hybrid 2018 here in April and before hitting 5000 miles the front windshield rubber trim comes loose flapping all over the place! Not the quality I expect of Toyota!!!!

Now I had to bring the car over to the local dealership to get this obvious hazard fixed and now have to wait for the part to arrive and play the waiting game to fix thing. Disappointed to say the least NO EXTERNAL DAMAGE NO TAMPERING just lack of quality control and a defective part

Finally come in for the service under warranty and come out even more disappointed when it turns out the wrong part was ordered. More time wasted waiting for the correct part to arrive

DO NOT GO HERE FOR SERVIC!

ON THE PHONE THEY WILL BUMP YOU TO DIFFERENT DEPARTMENTS MORE CONCERNED WITH TRANSFERRING YOU THAN LISTENING TO YOUR PROBLEM! ON THE DAY OF SERVICE NOTHING WILL GET DONE BECAUSE THEY ORDER WRONG PARTS!

Went down to pick up the car they were leasing me yet when i got there they claim they had nothing with the features i wanted and started pushing another car on me telling me it would save me so much money and would economically be the best choise. T 7 hours later i walked out with a car that in reality cost me more and has less features.

They will *** their way to move a car off their lot and could care less about the customer.

The whole deal was wrong and they are just rude in addressing it. They are snakes

I went yestarday and that guy seller treat me like nothing its the worst place how treat me

I recently just purchase a Toyota Highlander 2010 from this place and after couple weeks of driving it, I found out that the two AC system from the backseats are broken. I brought the car in to fix it and have been told I can get the car on the same day at 6pm.

However, they called and let me know that the car has to be sent out to be repaired and will not get back in couple days. Then, the next week, I received another phone call saying that my car will be done next week and cannot be pick up until next week Wednesday.

This whole thing is messed up. I am very disappointed from the beginning of getting this car.

Order TRD rim for FR-S and tires here and installed. When they install them, technition are funny, they install tire backwards, installed wider 225 tires in the front, and 215 skinny tire in the back.

FR-S are well known as tail happy, wider tire try to stabilize it a bit, on toyota website, trdusa.com ,official specific sheet even write as 18*7(215) in front,18*7.5(225) in rear. But here they install backwards, what they are thinking.

On 02/13/2015 at approximately 14:00 PST, I contacted Longo Toyota and spoke to a sales representative by the name of Amanda Cadenas. I saw an advertisement on their website and advised them the particular stock number for the eligible advertised price.

She confirmed that the vehicle was available and scheduled for my to come to the car dealer at 16:00 the same day. She said to fill out the credit financing online which I need under pretense that the car was available for lease. In addition, I told her I would only fill it out if the car was available and she placed me on hold and confirmed that it was. I went ahead and submitted the application and came down to the dealer.

Once arrived, she was not available and the internet sales manager by the name of Walter Kostecki then assisted us. After 45 minutes, Mr. Kostecki finally explained that the car was never available as it was previously sold but the system was not flagged as sold. Mr.

Kostecki then tried to sell us a more expensive vehicle which is a classic of bait and switch.

I requested the dealer to remove the credit inquiry, which they pull through experian, as I only applied under the pretense that the vehicle was available when in fact it never was. Please remove the credit inquiry as this was a blatant lie and false advertisement.

I have purchace a 2012 honda civic.a few days after we notice that the car had been in a car accident, there was retouch paint all over the scraches it was not well painted.. we took it to longo toyota where we purchase the car, German velazco the sales representative said they counld do nothing about it, That used cars tend to have some scrashes here and there.

And i told them that it was there responsability to informed me what the car history was. They said that all they can do was to paint the door only... well i assepted and the car was going to be ready in 3 days. I go back 5 days after and the car was not ready i was not able to get rental because they spend to much money on fixing the door.

And my car was going to take 4 more days to be ready. The sales man tells me to go to the colligion center to complaint to give me a rental...

and the colligion center tells me to go to the sales man to get a rental none are helping me and im waiting to get a ride by longo its 3:30pm and i go in to work at 4pm. Im really desapointed i will never buy another car at these dealer for their lack of communication and custumer service

01 January 2013

To whom it may concern,

I would like to file a complaint against Longo Toyota in El Monte about their customer services, most specifically, their General Manager's inability to address, acknowledge, and satisfy their customer's need. This is my fourth Toyota purchase, meaning, my family and I are loyal customers.

To address the issue at hand, I recently purchased a Toyota Venza with all leather seats, the top model. Unfortunately, my car in particular has a manufacture defect: all the leather seats were installed improperly, dented, worn out, wrinkled, and haphazardly put together. I went back to the dealership to express my grievances and un-satisfaction.

Instead of being treated with care and respect, I was treated disrespectfully by the dealership and head of management and my concerns were dismissed. I would like to speak to someone in a higher position to address my concern.

Sincerely,

Phuong Tran

Recently I shopped at Longo since they are the biggest dealer I expect better service. To my astonishment, there is no saleswoman on the floor.

When I asked my salesman the reason, he shortly replied, "Woman can not take the pressure?" What? I will leave the rest for your imagination. Also, after the credit score, they realize I could not afford a new car. Mr.

Frederick Chang, my salesman's attitude immediately change. He started to say things about my credit and tried to put me down. I quickly replied,"Poor credit consumers also able to have options and need a good car." The Sales Manager, Mark Webber and Finance Manager Bill Blanco tried to do the trick of pre-financing. They proposed a deal with a certain interest rate and monthly payment.

After a week, they proposed to me a higher rate and payment. Thank God being a woman and outsmart them. I call another sales manager and report what happen and immediately the matter was solve. Mark, the original sales manager's attitude immediately change and allow me to take the car back.

I practically drove the car for free for a month! The salesman is a lost case too, I brought my husband there and his attitude changed 360 degree. (ironically I am Chinese like the salesguy) Since I suppose he is male and looked European, go figure!After he found out I am returning the car, his attitude resume where he does not even want to talk to me. I called his supervisor and so far a month now.Never heard from it, that's why I am posting online and hope they have the courtesy to apologize.

Three days later I found my Camry at CARMAX. Service is night and day! Go CARMAX and yes they have saleswomen! Longo just need to humble out, just bec you are the biggest so far,you still have no right to mistreat your consumers.

You will hear from me again at YELP.....

I am writting this not just being mad but my intention is for the company to be aware of what their employees are actually saying to the customers.

I would first like to say that since I was in my early twenties (Sept. 1975), I bought my first new Corolla at Longo Toyota. I bought it with help from my parents and thought that I would never be able to afford another new car. With that in mind I decided that I would take good care of it and "run it into the ground" as they say.

Well twenty years later to the month (Sept. 1995) it was still running and I sold it. I never had a chance to run it into the ground, but I sold it for $800.00, what a deal. I knew I had to have another Toyota and I could afford it. So again I went to Longo and bought my Camry Wagon, which I still have. During these thirty three years I have expressed my pleasure with Toyota and Longo to my friends and family. They have bought and serviced their cars with Longo. My friend Michelle became a very good friend of Mark Seipel because I referred her to Longo.

Well I decided it was time for my third new car, and I thought it would be a new Prius, again from Longo. I used the Costco service to find the referral to a sales person. To my surprise it was down hill from there.

Butch Gabutina was the sales person that I met with. I explained that I had a referral from Costco and showed him the letter that was e-mailed to me for a 2010 Prius. He preceded to tell me that there was NO such plan with Costco for the 2010 Prius. Butch was trying to sell me a Prius well over the Costco agreed pricing. I repeatedly asked him to check with Costco, but he only asked a few other sales people around him and they did not know anything about it. I had to repeatedly show him the letter and push for him to check into it more. Again he just asked another sales person walking by, but this time the person knew about it and Butch was able to give me the Costco arrangement in price.

While I talked to Butch about the features on the car he was very brief in his description. I was not able to fully understand what the difference between the II or III model. I made a decision based a poor explanation, which led me to miss out on a feature that was important to me. I felt let down by this.

I was going to use the Car Allowance Rebate System with my purchase, but as it turned out I could not get the "Pink Slip" which was needed. I talked to Fred Kabir to see if there was anything that could be done to allow me more time to find it. Fred talked with me and gave me a good explanation of the situation, and I thanked him for it. He also told me that since the program was suspended (at 9pm that night) they would be sure to call me as soon as it was reinstated. He was reassuring that I would be called right away. I had been in the show room from 5pm to 11pm, it was a very long day for me. As I left I made sure that Butch had my cell phone number to call me to come back in as soon as the program back in place.

Today I called another Toyota dealer to talk about what they knew about the Car Allowance Rebate System, I was asked for my name and number which I gave. Early this evening I was called by this person to come in because the plan was back in effect.

At that point I wondered why had I not heard from Butch. I called and talked to Fred Kabir about this, and to let him know I was not happy being promised a call when the System was back in effect. Well he said he had never promised to do anything for me. I told him I knew he could not help with the Car Allowance because of the missing "Pink Slip", but he most certainly told me I would be called when the program was back. All he told me was they were too busy with other customers. I said I was very unhappy with the service I had received; with that he said "And what do you want me to do about that?" I was stunned, I expected at least an apology would be in order; at the very least. I told him "I guess I will just have to stay unhappy with Longo" and I hung up.

I have contacted Costco and told them of the bad service by both Butch and Fred. I will also tell all my friends and family about this as well as other consumer groups I have contact with.

I feel Longo has lost it's base customer values. If I do buy a new Toyota (I think I may try a Honda now), I have not decided if I will service it at Longo or not (since the service has always been good to me).

A long time customer.... lost!

Second Part:

I just received a phone call from Kary Loefler, regarding my previous

e-mail. While talking with her I found that she had not even read my e-mail.

She was telling me that there was no program with Costco for the 2010

Prius, which I clearly stated in my e-mail was found by Butch to be in effect.

That was one of my major contentions with Butch, along with not giving

feature information and a call back the next day.

Kary was debating the fact that the two prior sales experience should

override the bad customer service I received on 7-30-09. I felt I had to back

up my reasons for feeling the way I did. A call from a Guest Relations

Manager should be to make the customer feel better, to be put on the spot for

having felt the way I did.

She requested that I come back and use a different sales person. I told

her that I was fully aware that I could do that. I had already experienced

a problem with one sales person and a sales manager. Customer service is

trained by the company to the employees, if two of them were not customer

focused why would I expect any of the others to be?

I did not request anything to be done by Longo, but she told me "she would

not buy back my business." I found that to be rude and insulting. I had

been in the customer service business for many years and I would never had

said that to a customer.

Feeling more disappointed by Longo,