Longleat
Longleat Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Longleat has a 1.0 star rating from 1 customer review with 100% unfavorable feedback; consumers report dissatisfaction with customer service, the website, and a high price level.
Positive Feedback
No positive highlights were reported in the available review.
Negative Feedback / Risk Areas
- Poor customer service and long phone waits when seeking help.
- Denied refunds despite paying for ticket protection and a complex claims form.
- Confusing or incorrect closing times on the website leading to booking problems.
- High price level for tickets and experiences.
Key Takeaways for Future Customers
- Read recent Longleat reviews before booking to see common issues.
- Verify event times directly and confirm refund policies to avoid denied refunds.
- Expect limited phone support and plan accordingly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Longleat has a 1.0 star rating from 1 customer review with 100% unfavorable feedback; consumers report dissatisfaction with customer service, the website, and a high price level.
Positive Feedback
No positive highlights were reported in the available review.
Negative Feedback / Risk Areas
- Poor customer service and long phone waits when seeking help.
- Denied refunds despite paying for ticket protection and a complex claims form.
- Confusing or incorrect closing times on the website leading to booking problems.
- High price level for tickets and experiences.
Key Takeaways for Future Customers
- Read recent Longleat reviews before booking to see common issues.
- Verify event times directly and confirm refund policies to avoid denied refunds.
- Expect limited phone support and plan accordingly.
Turn one complaint into a collective action
BAD CUSTOMER SERVICE
- - Online times showed 3-10pm, festival ends at 7pm.
- - Two tickets cost £60 plus £3 protection.
- - Refunds denied after a long, complicated form.
Absolut Ly no contact from Longleat at allthey don't carei want a refund
which stated 3-10pm, i booked for Thursday evening after work.
i paid £3 extra for ticket protection
The tickets cost me £30 each, i purchased 2 tickets I thought i would double check the times of closure as living in Bristol and finishing work at 5pm, we would be entering the festivial at 6pm
After trying to ring longleat and waiting for 20 mins for someone to answer, to be told that the festival finishes at 7pm-these times were not suitable for me, due to work commitments.
I emaled asking for a date change, which they were unable to do for me so then
I emailed them to ask for a refund the day after booking tickets, to be told that a form had to be filled out ( bearing in mind i paid £3 for ticket protection for cancelation)
I filled the very complicated form out. I sent it off to them be told because My reason for wanting to cancel did not suit them so no refund allowed
for somthing that was suppose to be a nice evening out turnt into complete stress and anger
Longleat you need to up your game , customer service and phone answering skills
totally disgusted with how i have been treated
£60 is a lot of money and i tried to cancel a day after getting my tickets
I have made sure everyone i know will not be attending the festival of light this year
Preferred solution: Full refund
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