Longlashesonline charged me for a shipment I didn't receive.

Product was sent by them but not delivered...most likely lost or stolen. Company refused to replace product or refund the 89.00 plus shipping. Lost my loyalty and all future monthly orders. Is one shipment worth that much? What ever happened to customer service? Emails were ignored and I was called a potential thief. I posted a comment on the "Guest Book" page which was answered and then deleted. You may note that only glowing reviews appear on the site. Everything is great until you have a problem. Save yourself the trouble and find a less expensive site to buy lash products from.
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Additionally - we were out the money, as well as the product. But apparently that is not enough.....


This customer reported that her mailbox was vandalized and her package stolen. The post office provided proof of delivery.

She wanted us to replace the product for free. Her emails and phone calls were answered promptly. She refuted the charge and did not lose any money but has been actively smearing our name. She received exceptional customer service, but we cannot be held responsible for stolen packages that happen 3000 miles away.

Sorry she is so upset - but not our fault.

Dr. Lori.

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#248040 Review #248040 is a subjective opinion of poster.
Dallas, Texas

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