Lounge optical told me i had to choose frames from a medicaid line.
I had a spenddown of $122. cash that I paid. They gave me a choice between plastic frames or purple wire frames. The others were for children. When I called medicaid to find out about the policy they said I was paying I could choose frames that I wanted. When I called them back they said first that medicaid pays 89 dollars for frames. I was never told that 2 yrs. ago, when I told them I wanted to choose frames that were going to last and not rust like my other pair they change d their tune and said my 122 dollars was going toward my 90 dollar charge for no-line bifocals. I was not told that until i called. When I mada an appt. for eye exam they said that the doctor had to make sure he was paid first before he could see me. I asked since when do have customers come in and pay before the appt.? They treated me so bad i felt like a low person. I paid taxes for many years and worked hard. I now need help. Why would they treat a human being like that? I am so pissed.
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