Long Island Rail Road

This is by far the worst organization. They are so disorganized and hemorrhage money with bloated over budget projects and many inefficiencies with staff and time management.

Then the continue to use trains from the 1970s! You cannot make this stuff up.

They recently changed all the train schedules which is a major disruption to people like me that go to Ronkonkoma. They have a 5:04p direct and a 5:59p direct. So if you get off at 5p and be near Penn, youre now waiting over 45min for the next train.

Or deal with a transfer which may or may not be on time for the connection.

The Grand Central line only offers 1 train direct to Ronkonkoma which is a 5:39p, the only other train is a transfer at 5:59p. Needless to say they really screwed those going to Ronkonkoma. Would you believe they have a few trains that go all the way east to Brentwood (2 stops away) and heads back to NYC!

What is the meaning of that? Makes no sense.

They are an abusive monopoly.

I took the train from Penn to Babylon with a friend and when we arrived at Babylon I tried to use the ladies room but it had closed at 8pm , 10 minutes before our train arrived. I was extremely frustrated because although I needed to use the restroom on the train I did not because I could not open the heavy doors between the cars while managing to use my cane.

The men at the station behind the windows just followed their rule book and quoted me the rules and offered me no help. Only Anthony Baum , another employee came by and let me in. Thank God for a kind LIRR employee. Last Friday when arriving from Ronkonkoma to Jamaica another conductor when I asked him which track I needed to get to transfer to Brooklyn he followed the rules and said cant help you because the app is not working.

End of story for him; he did his job but how do I get to the train walking slower than I used to trying to manage with a cane? You need to employ more people like Anthony Baum who works in Babylon. He provides service to customers and does more than just doing his job.

He was offered a tip and refused to take it. Thanks Anthony, Joanne Noonan, satisfied customer tonight 4/5/23

I am a fairly new resident of a village in Hempstead as of August 2022. Myself and many other LIRR customers along the West Hempstead line rely on taking the LIRR train at this station everyday starting at 6:53am and completing my ride at Atlantic Terminal.

My young son also relies on this train to get him to the East New York Station, where he then heads to Broadway Junction to go to school in Manhattan. The West Hempstead line's major stops are Jamaica Avenue and Atlantic Terminal. At the end of February 2023 the MTA LIRR is due to make changes to this line's schedule which will inconvenience other riders on what seems to be a fully occupied train. They probably did a survey regarding these changes during Covid and now that ridership is back up the decision need to be reviewed.

This is not going to be good for so many of us. I can speak myself and the other riders to please leave the train times here.

Thank you in advance

Very few (1) train from NYPENN to Little Neck and Douglaston during rush hour (4:47 pm thru 6:07 pm). However, there are several to Port Washington and Great Neck (all of these stations are on the Port Washington branch) during the same time period.

They took away the popular 5:14 to Great Neck (which did stop at Little Neck and Great Neck) and was the only express in that hour.

No way are there fewer passengers going to Little Neck and Douglaston than to Port Washington and Great Neck so somebody miscounted.

Also, the "rules" are NEVER enforced like people talking extremely loud on their cell phones, not wearing masks, littering, etc.

Also, this is for both the MTA and LIRR-the section that LIRR trains arrive into in PENN station is filthy, falling apart, homeless everywhere without masks and others without masks=covid super spreader. There is no security (cameras) and you only see the conductors when collecting tickets so you are on your own if anything bad happens.