Long Home Products

We had our roof installed four months ago, and after a rainstorm, I noticed water running from behind the gutter. I climbed up the ladder and noticed the drip edge was bent.

My wife called customer service to address the issue. They transferred her call to a different person, and this person transferred it to another one who didn't answer. They said they would have someone call her, but nothing happened. My wife called again three more times, and the same thing happened.

We are still waiting on someone to call us and resolve this issue. But from what I see, I will have to pay someone else to come to my house and resolve this problem before the winter comes.

I was told I was going to get my roof, gutters, and partial siding. I am paying 41 thousand dollars for a roof and gutters, but no siding.

I feel cheated. Additionally, I noticed on the loan document my signature doesn't appear anywhere; someone else signed for me. That is wrong. I used to be a very trusting person and now I see things for what they really are.

Although the roofers were fantastic, and Rick was great, I was promised partial siding. Additionally, I was promised all kinds of discounts, which I didn't receive. Instead, I feel deceived. I am a widow living on social security.

My payments every month were supposed to be 702 dollars, but they jumped to 800 dollars, which is another lie. I wish I could turn back the clock. I would not recommend Long at all. They will be my last call because I know I will be doing windows, doors, and now siding.

I will not be calling Long. Speaking with other people, I felt Long had overcharged me. I hope they are proud of themselves. I don't know how they sleep when they do stuff like this.

I won't take the workmanship away from them, but everything else was not worth it.

No discounts, no siding. I'm extremely upset.

My experience with Long Roofing started out well but did not end up well. I had the salesperson come to my house.

He was very nice and quoted me a price of $40,000. People had been telling me that the cost of a new roof was anywhere between $30,000 and $40,000 so I gave him a deposit. I told him that I could not do the roof immediately, he said it was fine. A couple of weeks go by, and I am beginning to wonder $40,000 seemed to be a bit much.

I call the sales guy and he start peddling backwards. At the beginning of the conversations to follow the first price was $40,000 and then it was $30,000 and then $20,000. How in the world can a company go from $40,0000 to. $20,000.

I feel that this is unethical and taking advantage of the consumer. I am a single woman who just purchased a house. I dont have a lot of cash. I never thought I would be taken for a ride, but I was.

I could not have the roof done immediately. The sales guy said it was not a problem. A salesperson called me twice a week asking for a date to do the roof, then once a week. I told her I would call her.

Well, LONG ROOF certainly did leave a sour taste in my mouth, dealing with this company was very upsetting. I no longer wanted to do business with them and wanted my deposit returned. I was bullied and lied to. LONG told me that I couldn't have my deposit back because they already pull permits (I later found out, they did NOT pull permits).

They also told me that they order products to do my roof. My roof did not call for any outrageous product. They were using what they sell and had in stock, and they could put the asphalts shingles back into their inventory. I feel that NOT returning my deposit is unfair.

My deposit means more to me than a big business-like LONG Roofing. I am learning quite quickly NOT to do business with LONG Roofing. This company is after the almighty dollar. LONG is not respectful of the consumer, especially women.

They are so concerned with keeping my deposit that they lied to me, bullied me, and were extremely rude to me.

If LONG ROOFING wanted to salvage any integrity, they should return my deposit. This whole situation with LONG ROOFING has been unethical and not professional to the consumer at all.

I contacted the company because they offered to help me with a government grant or the roof because I am disabled, my wife is retired, and we, of course, are on a fixed income. After making his sales pitch, he said they would help with the grant process.

I bought the new roof, but after it was installed, I never heard back from him. I tried calling, but only got his voicemail for two weeks. I finally called the main office and found he had left the company, and it was up to me to obtain the grant. From what I have seen, it appears the grant should have been obtained BEFORE I had them install the roof.

Now I have to pay back an expensive loan at 25% interest, which will be very difficult, and nobody is assisting me, despite the promise otherwise. I am totally screwed, but at least he got his commission, right?