
Long Home Products
Long Home Products Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Long Home Products has 1.5 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not give sales rep more than 20 minutes to write up a estimate. Never sign contact without having written quote to work from. Yes final contract price may vary but only by 10-15%. ct", "don't trust on their customer service", "Don't call long they cost double and not worth it", "Do not use their roofing service they bully their custmers.", "Do not hire this company. They won't admit to the sales man wrote up wrong color shingles and painted my stainless steel chimney black. Sales man has a problem with something about Mexican people. Slandering Mexican,s. I think he should be fired. Don't care for people like that.".
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Long Home Products has 1.5 star rating based on 6 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "Do not give sales rep more than 20 minutes to write up a estimate. Never sign contact without having written quote to work from. Yes final contract price may vary but only by 10-15%. ct", "don't trust on their customer service", "Don't call long they cost double and not worth it", "Do not use their roofing service they bully their custmers.", "Do not hire this company. They won't admit to the sales man wrote up wrong color shingles and painted my stainless steel chimney black. Sales man has a problem with something about Mexican people. Slandering Mexican,s. I think he should be fired. Don't care for people like that.".
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Scam alert
Used Angi to get roof replacement contacts. Long Roofing came out right away.
Wanted to be first to give "quote". Sales rep talked for two and half hours about everything but price. This was a simple job; single family one story ranch. Having heard enough and knowing the job would be about $15,000 I insisted on written price estimate.
Got a verbal for $54,000 but if I signed contract right then it would be $34,000 but with no written quote. I am a retired public works director. I asked this guy to leave. WARNING.
If you can't get a written quote with product info after 20 minutes throw them out. Your job on the " free estimate" visit is to get multiple written quotes for initial comparison.
User's recommendation: Do not give sales rep more than 20 minutes to write up a estimate. Never sign contact without having written quote to work from. Yes final contract price may vary but only by 10-15%. ct

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Customer service
We had our roof installed four months ago, and after a rainstorm, I noticed water running from behind the gutter. I climbed up the ladder and noticed the drip edge was bent.
My wife called customer service to address the issue. They transferred her call to a different person, and this person transferred it to another one who didn't answer. They said they would have someone call her, but nothing happened. My wife called again three more times, and the same thing happened.
We are still waiting on someone to call us and resolve this issue. But from what I see, I will have to pay someone else to come to my house and resolve this problem before the winter comes.
User's recommendation: don't trust on their customer service

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was lied to and about services and discounts and customer service
I was told I was going to get my roof, gutters, and partial siding. I am paying 41 thousand dollars for a roof and gutters, but no siding.
I feel cheated. Additionally, I noticed on the loan document my signature doesn't appear anywhere; someone else signed for me. That is wrong. I used to be a very trusting person and now I see things for what they really are.
Although the roofers were fantastic, and Rick was great, I was promised partial siding. Additionally, I was promised all kinds of discounts, which I didn't receive. Instead, I feel deceived. I am a widow living on social security.
My payments every month were supposed to be 702 dollars, but they jumped to 800 dollars, which is another lie. I wish I could turn back the clock. I would not recommend Long at all. They will be my last call because I know I will be doing windows, doors, and now siding.
I will not be calling Long. Speaking with other people, I felt Long had overcharged me. I hope they are proud of themselves. I don't know how they sleep when they do stuff like this.
I won't take the workmanship away from them, but everything else was not worth it.
No discounts, no siding. I'm extremely upset.
Preferred solution: Price reduction
User's recommendation: Don't call long they cost double and not worth it
Long Home Products customer services
My experience with Long Roofing started out well but did not end up well. I had the salesperson come to my house.
He was very nice and quoted me a price of $40,000. People had been telling me that the cost of a new roof was anywhere between $30,000 and $40,000 so I gave him a deposit. I told him that I could not do the roof immediately, he said it was fine. A couple of weeks go by, and I am beginning to wonder $40,000 seemed to be a bit much.
I call the sales guy and he start peddling backwards. At the beginning of the conversations to follow the first price was $40,000 and then it was $30,000 and then $20,000. How in the world can a company go from $40,0000 to. $20,000.
I feel that this is unethical and taking advantage of the consumer. I am a single woman who just purchased a house. I dont have a lot of cash. I never thought I would be taken for a ride, but I was.
I could not have the roof done immediately. The sales guy said it was not a problem. A salesperson called me twice a week asking for a date to do the roof, then once a week. I told her I would call her.
Well, LONG ROOF certainly did leave a sour taste in my mouth, dealing with this company was very upsetting. I no longer wanted to do business with them and wanted my deposit returned. I was bullied and lied to. LONG told me that I couldn't have my deposit back because they already pull permits (I later found out, they did NOT pull permits).
They also told me that they order products to do my roof. My roof did not call for any outrageous product. They were using what they sell and had in stock, and they could put the asphalts shingles back into their inventory. I feel that NOT returning my deposit is unfair.
My deposit means more to me than a big business-like LONG Roofing. I am learning quite quickly NOT to do business with LONG Roofing. This company is after the almighty dollar. LONG is not respectful of the consumer, especially women.
They are so concerned with keeping my deposit that they lied to me, bullied me, and were extremely rude to me.
If LONG ROOFING wanted to salvage any integrity, they should return my deposit. This whole situation with LONG ROOFING has been unethical and not professional to the consumer at all.
User's recommendation: Do not use their roofing service they bully their custmers.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Tried to contact sales man Gregory Hann. Wrong color roof was installed, my stainless steel chimney is painted black.
*** poor communicate for a mistake. Roof was to be espresso brown.
Sales man screwed up and can't own up to it. Called many times and was told to call me back. Never called back or checked the job.
Are you a responsible dealer or a fly by night business. Very pissed
User's recommendation: Do not hire this company. They won't admit to the sales man wrote up wrong color shingles and painted my stainless steel chimney black. Sales man has a problem with something about Mexican people. Slandering Mexican,s. I think he should be fired. Don't care for people like that.
Leaking
A tech came out and located the leak by cutting hole in my living room ceiling. I believe the repair that was made is only a temporary fix as all he did was caulk the outside drain.
At any rate I do have lifetime warranty. I'm still waiting on long home to contact me regarding my missing grab bar and credit my account for the difference from straight and round bar since they installed the rounded bar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery high prices
way over priced they went from $32,000 to $22,000 then when i pulled out tried to drop it to $20,000 other quotes $10,000 to $14,000 do your homework read there reviews watch the lawsuit video on you tube avoid them at all cost i got 7 different quotes to see where i stand
- High prices then 6 other gaf certified roofers
Preferred solution: Full refund
User's recommendation: don't let them in your home

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Can't trust the salesman
I contacted the company because they offered to help me with a government grant or the roof because I am disabled, my wife is retired, and we, of course, are on a fixed income. After making his sales pitch, he said they would help with the grant process.
I bought the new roof, but after it was installed, I never heard back from him. I tried calling, but only got his voicemail for two weeks. I finally called the main office and found he had left the company, and it was up to me to obtain the grant. From what I have seen, it appears the grant should have been obtained BEFORE I had them install the roof.
Now I have to pay back an expensive loan at 25% interest, which will be very difficult, and nobody is assisting me, despite the promise otherwise. I am totally screwed, but at least he got his commission, right?
User's recommendation: If you can't pay cash, hire someone else.
Leaking in my house
replace roof all new but still leaking in my house my click floor is know puffing up cant put new sheet rock up tell the leak is fixed this well be the 4th time i have thim back out here for leaking in my house what do i do know?
User's recommendation: good luck
Sales
Had a phone call from someone at Long Roof who said that there was damage to our roof. BUT the roof was replaced 100% last year!
The roof is in perfect condition! Long Roof should check before they make these FALSE CALLS!
I have found that my roof was not done properly. I keep finding places that they didn’t repair correctly. It’s hard to get customer service to respond.
I keep getting the run around. I just want my roof repaired correctly. I found that they did not correctly put back the framing around my windows which could let in wildlife.
User's recommendation: Please investigate before using any roofing company.
Companies Similar to Long Home Products
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.