Anonymous
map-marker Norfolk, Virginia

Leaking

A tech came out and located the leak by cutting hole in my living room ceiling. I believe the repair that was made is only a temporary fix as all he did was caulk the outside drain. At any rate I do have lifetime warranty. I'm still waiting on long home to contact me regarding my missing grab bar and credit my account for the difference from straight and round bar since they installed the rounded bar
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Anonymous
map-marker Warwick, Rhode Island

Long Home Products customer services

My experience with Long Roofing started out well but did not end up well. I had the salesperson come to my house. He was very nice and quoted me a price of $40,000. People had been telling me that the cost of a new roof was anywhere between $30,000 and $40,000 so I gave him a deposit. I told him that I could not do the roof immediately, he said it was fine. A couple of weeks go by, and I am beginning to wonder $40,000 seemed to be a bit much. I call the sales guy and he start peddling backwards. At the beginning of the conversations to follow the first price was $40,000 and then it was $30,000 and then $20,000. How in the world can a company go from $40,0000 to. $20,000. I feel that this is unethical and taking advantage of the consumer. I am a single woman who just purchased a house. I dont have a lot of cash. I never thought I would be taken for a ride, but I was. I could not have the roof done immediately. The sales guy said it was not a problem. A salesperson called me twice a week asking for a date to do the roof, then once a week. I told her I would call her. Well, LONG ROOF certainly did leave a sour taste in my mouth, dealing with this company was very upsetting. I no longer wanted to do business with them and wanted my deposit returned. I was bullied and lied to. LONG told me that I couldn't have my deposit back because they already pull permits (I later found out, they did NOT pull permits). They also told me that they order products to do my roof. My roof did not call for any outrageous product. They were using what they sell and had in stock, and they could put the asphalts shingles back into their inventory. I feel that NOT returning my deposit is unfair. My deposit means more to me than a big business-like LONG Roofing. I am learning quite quickly NOT to do business with LONG Roofing. This company is after the almighty dollar. LONG is not respectful of the consumer, especially women. They are so concerned with keeping my deposit that they lied to me, bullied me, and were extremely rude to me. If LONG ROOFING wanted to salvage any integrity, they should return my deposit. This whole situation with LONG ROOFING has been unethical and not professional to the consumer at all.
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User's recommendation: Do not use their roofing service they bully their custmers.

Jeff S Jur

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

Tried to contact sales man Gregory Hann. Wrong color roof was installed, my stainless steel chimney is painted black.

*** poor communicate for a mistake. Roof was to be espresso brown. Sales man screwed up and can't own up to it. Called many times and was told to call me back. Never called back or checked the job. Are you a responsible dealer or a fly by night business. Very pissed
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User's recommendation: Do not hire this company. They won't admit to the sales man wrote up wrong color shingles and painted my stainless steel chimney black. Sales man has a problem with something about Mexican people. Slandering Mexican,s. I think he should be fired. Don't care for people like that.

Gitel Rjw

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Verified Reviewer

Very high prices

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way over priced they went from $32,000 to $22,000 then when i pulled out tried to drop it to $20,000 other quotes $10,000 to $14,000 do your homework read there reviews watch the lawsuit video on you tube avoid them at all cost i got 7 different quotes to see where i stand
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Cons:
  • High prices then 6 other gaf certified roofers

Preferred solution: Full refund

User's recommendation: don't let them in your home

Allan S Yyl

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Verified Reviewer
| map-marker Lebanon, Pennsylvania

Can't trust the salesman

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I contacted the company because they offered to help me with a government grant or the roof because I am disabled, my wife is retired, and we, of course, are on a fixed income. After making his sales pitch, he said they would help with the grant process. I bought the new roof, but after it was installed, I never heard back from him. I tried calling, but only got his voicemail for two weeks. I finally called the main office and found he had left the company, and it was up to me to obtain the grant. From what I have seen, it appears the grant should have been obtained BEFORE I had them install the roof. Now I have to pay back an expensive loan at 25% interest, which will be very difficult, and nobody is assisting me, despite the promise otherwise. I am totally screwed, but at least he got his commission, right?
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User's recommendation: If you can't pay cash, hire someone else.

Anonymous
map-marker Harwich, Massachusetts

Leaking in my house

replace roof all new but still leaking in my house my click floor is know puffing up cant put new sheet rock up tell the leak is fixed this well be the 4th time i have thim back out here for leaking in my house what do i do know?
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User's recommendation: good luck

Anonymous
map-marker Millersville, Maryland

Sales

Had a phone call from someone at Long Roof who said that there was damage to our roof. BUT the roof was replaced 100% last year! The roof is in perfect condition! Long Roof should check before they make these FALSE CALLS!
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Anonymous
map-marker Lorton, Virginia

I have found that my roof was not done properly. I keep finding places that they didn’t repair correctly. It’s hard to get customer service to respond.

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I keep getting the run around. I just want my roof repaired correctly. I found that they did not correctly put back the framing around my windows which could let in wildlife.
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User's recommendation: Please investigate before using any roofing company.

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