Long Beach Honda
Long Beach Honda Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Long Beach Honda has a 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied. The single review reports a missed multi-point inspection, a dead battery after service, and no reply from the dealer.
Positive Feedback
No positive aspects were reported in the available Long Beach Honda reviews; the report focuses on service failures and follow-up issues.
Negative Feedback / Risk Areas
- Missed inspection items led to a dead battery after service, as noted in Long Beach Honda customer complaints.
- Poor follow-up and lack of response to customer outreach about the issue.
- Potential lost business from failure to address safety-related maintenance findings.
Key Takeaways for Future Customers
- Confirm multi-point inspection details in writing and photograph critical components before and after service.
- Expect to document and escalate issues if customer service does not respond promptly.
- Consider asking about battery checks and replacement options during routine service appointments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Long Beach Honda has a 1.0 star rating based on 1 customer review and consumers are mostly dissatisfied. The single review reports a missed multi-point inspection, a dead battery after service, and no reply from the dealer.
Positive Feedback
No positive aspects were reported in the available Long Beach Honda reviews; the report focuses on service failures and follow-up issues.
Negative Feedback / Risk Areas
- Missed inspection items led to a dead battery after service, as noted in Long Beach Honda customer complaints.
- Poor follow-up and lack of response to customer outreach about the issue.
- Potential lost business from failure to address safety-related maintenance findings.
Key Takeaways for Future Customers
- Confirm multi-point inspection details in writing and photograph critical components before and after service.
- Expect to document and escalate issues if customer service does not respond promptly.
- Consider asking about battery checks and replacement options during routine service appointments.
Media from reviews
Turn one complaint into a collective action
Signal Hill, California
Dead Battery
- - Service on Jan 3, 2018 for a 2005 Honda.
- - A terminal corrosion was missed in the inspection, causing a dead battery on Jan 9, 2018 and a 2-hour tow.
I sent this letter to L.B. Honda the day it happened today is January 20 still no reply Hi, My wife had her 2005 Honda serviced on January 3, 2018.
Today January 9, 2018 she was stuck in the rain with a dead battery. There was so much corrosion on one of the terminals that the battery would not turn the engine over. Apparently the technician missed this very important "detail" when performing the multi-point inspection. She had to wait 2 hours on a very busy rainy day for a tow truck.
We are very disappointment in Long Beach Honda. She took a photo of the battery when the AAA service person got there and opened the hood. Not only did you miss an opportunity in selling us a new battery and a new cable, you may miss our business altogether.
We feel that you should make every attempt to correct this oversight. Thank you for your time and attention in this matter, Steve
- Over sight
Preferred solution: free service oil change, multi point inspection
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