Extremely Poor Customer Service

Today, 8/22/2018 I took my Toyota Tacoma to the dealership located at 1547 S. Stemmons Fwy, Lewisville, Texas 75067. When I arrived the Service Advisor, Robert McMillan waited on me. I told him I wanted my oil changed, and how long will it take? Robert's reply was "I'll have it ready at 10:30". At precisely 10:30 I went back to the service area and spoke to Robert, he said my vehicle wasn't even in the bay yet. I told him he promised me 10:30 and just go get my vehicle so I can be on my way. This is not the first time this very same thing has happened. The Service Advisors simply do not know how to schedule vehicles according to their shop schedules. They ask for your cell phone number and yet they don't have the courtesy to call and inform the customer delays. I have bought several vehicles from this dealership and never again. Extremely poor customer service.
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#1336029 Review #1336029 is a subjective opinion of poster.
Lone Star Toyota Of Lewisville Oil Change

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