New Reviewer

LONE STAR MERCEDES BENZ - RUDE AND UNPROFESSIONAL STAFFS

The Sales Manager and Business Manager were so rude and extremely unprofessional. They sounded uneducated, underqualified for the position and most of all lacked peoples skills. The sales manager looked me straight in the eye and said there's no money here for you and said "too bad you went for another vehicle but we get to keep your deposit" I eventually left without my deposit in a complete state of Shock from the behaviour of "Lone Star Benz" staff. I will advise you stay away - the hassle and rudeness is not worth it. In conclusion Stay Away from Lone Star Mercedes.
View full review
ID
#543320 Review #543320 is a subjective opinion of poster.
Location
Calgary, Alberta
Reason of review
Problems with payment
Loss
$500
Preferred solution
Full refund

STAY AWAY FROM LONE STAR MERCEDES BENZ CALGARY - THE MOST UNPROFESSIONAL SALES MANAGER IN THE AUTOMOTIVE INDUSTRY

One afternoon went into the lone star mercedes for detailing my car (mercedes). I got approached by a sales person who decided to talk me into considering a newer model. Eventually we started talking about prices.I made it clear that I would probably need a cosigner as I hadn't built enough credit history. She said we attempt submitting some paperwork and see if i will need a cosigner.I questioned the paperwork as it was to hasty to commit to anything right away but She then clarified that there will be no commitment until the bill of sale is signed. She further said that in order to start the paperwork she will need some deposit to facilitate the process and made it clear that it was 100% refundable and it was only to facilitate financing to see if I would get approved. I made it clear to the Finance Manager that I was shopping around for cars and I am interested in another Mercedes at another branch which I really like. After telling him the model and price of other he also agreed it was a better deal and he would have been interested if he were in my shoes. Yet he continued to call endlessly, I was convinced by the last call that he was more interested in his commission. Eventually, I ended up buying the other car. I later went back to go pick up my deposit at Lone Star mercedez Calgary. The Sales Manager was so rude and extremely unprofessional.He sounded uneducated, underqualified for the position and most of all lacked peoples skills.He looked me straight in the eye and said there's no money here for you and said "too bad you went for another vehicle but we get to keep your deposit" The finance manager came in also raising his voice telling me I agreed to buy the car - he seemed to be full of lies and illegal actions. The sales manager asked me to leave his office as he had other clients to attend to .I eventually left without my deposit in a complete state of Shock from the behaviour of "Lone Star Benz" staff. I will advise you stay away - the hassle and rudeness is not worth it. In conclusion Stay Away from Lone Star Mercedes.
View full review
ID
#543318 Review #543318 is a subjective opinion of poster.

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article