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London Luxury

London Luxury

www.londonlux.com
What is your customer experience with London Luxury?

London Luxury Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • London Luxury has 1.2 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: Good til it broke, Nice feeling material.
    Cons: Nonr, Out of business, Stopped working.

  • Recent recommendations regarding this business are as follows: "Keep moving on.", "Never buy from brookstone who simply refer u to this supplier", "No, never", "I NEED A REFUND OR REPLACEMENT", "Don’t buy".

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Media from reviews

London Luxury - Heated throw does not work
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Anonymous
map-marker Winchester, Kentucky

Missing electric blanket controller

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I want another controller for my New Electric Blanket. I have gotten the run around!!! Every time I call the them I get a recording the number is not in service at this time.

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Anonymous
map-marker Berkeley, California

Look like theyre dead

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Bought a nice heated throw in 2022. Good fabric and worked well until it slowly died.

Good design. Wish I could get another. Tried website and dialed.

Website contact page not submitting and phone number is disconnected. They could at least make a note on their site that they re closed so I didnt waste my time.

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User's recommendation: Keep moving on.

Ismaeel Mda

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Company appears to be out of business, so much for 5yr warranty.

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None of the phone numbers for the company work. So much for the 5-year warranty on the package. Too bad.

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Pros:
  • Good til it broke
Cons:
  • Out of business

Preferred solution: Replacement controller

User's recommendation: Never buy from brookstone who simply refer u to this supplier

Maryjo Kcl
map-marker Lindsay, Ontario

Electric throw stopped working

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Used online help. Was told to call your help phone line.

When called line was not in service.

Can't talk to a human! Sad to think how many of these electric throws end up in the landfill because they can't be serviced.

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Kiran A Azb

Heated throw does not work

London Luxury - Heated throw does not work

I got this throw as Xmas gift. It does not turn on right now.

See attached picture

The switch does not turn on. I tried everything like go different outlet. We are in California. I tried to call but your phone number is not in service.

Please call me at +1 (65*) ***-**** if you have any questions. Looking forward

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Preferred solution: Replace my heated throw with new one

Michael C Syv

I want my money back

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About my order I have not received anything they have took my money but not sent me my parcel I am not happy

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Loss:
$35

Preferred solution: Full refund

SOMAYA S Lsh

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

I NEVER GET A CALL BACK NEITHER EMAIL REGARDING THE DEFECTED AIT MATRESS

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Contains 1 confidential file for company representatives
Updated by user Jan 01, 2024

They never returned my numerous calls.They never replied my numerous emails. No way to talk directly to costume service. When you call the number indirect you to inbox messages.

Original review Dec 16, 2023

I bought the air mattress at bed and bath beyond bran Brookstone . The mattress came with defect where when i blow the MATTRESS THE AIR CANNOT HOLD INTO IT .

THE MATRESS STILL NEW I CANNOT USE IT . I HAVE BEEN CALLING THEM AND SEND EMAILS WITH PICTUTES SOON IT WILL BE ONE YEAR I NEVER HEARD FROM THEM NEITHER CALL NEITHER EMAIL.

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Loss:
$249
Cons:
  • Terrible customer service no way to reach at them neither call

Preferred solution: Full refund

User's recommendation: I NEED A REFUND OR REPLACEMENT

Sanaa Xpw

Bad review

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Im very disappointed with this company. Ive tried sending an email and it came back and I tried the telephone number and it was no good. Are they out of business?

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Loss:
$35
Cons:
  • Nonr

Preferred solution: Full refund

Anonymous
map-marker Newark, New Jersey

Need to buy replacement controllers

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This company does not exist. The telephone and email that I found online to contact them does not work.

The phone number does not work and all emails that I sent returned

Don't buy anything from this company. This company is a fraud.

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User's recommendation: No, never

Cynthia W Sdh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective product

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My electric blanket stopped working after 2 months contacted store I purchased from they had me contact Brookstone who had me contact the manufacturer which is lux London, no returned email or phone call to resolve this issue so I am stuck with defective blanket

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Loss:
$30
Pros:
  • Nice feeling material
Cons:
  • Stopped working

Preferred solution: Another blanket that works

User's recommendation: Don’t buy

Cynthia W Sdh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No response

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Updated by user Apr 16, 2023

Still didn’t contact me

Original review Mar 16, 2023

I called and left voicemail in reference to my situation no call back I have been calling for months now and sending emails no response

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User's recommendation: Don’t buy

1 comment
Guest

I bought the air mattress at bed and bath beyond bran Brookstone . The mattress came with defect where when i blow the MATTRESS THE AIR CANNOT HOLD INTO IT .

THE MATRESS STILL NEW I CANNOT USE IT . I HAVE BEEN CALLING THEM AND SEND EMAILS WITH PICTUTES SOON IT WILL BE ONE YEAR I NEVER HEARD FROM THEM NEITHER CALL NEITHER EMAIL.

Cynthia W Sdh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brooklyn, New York

No Response when trying to get in contact

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Purchase a electric blanket stopped working 2-3 months contacted where I purchased they said contact the label on the blanket Brook stone, contacted them they said contact the manufacturer London lux, been calling and emailing for 2 days now.

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User's recommendation: Don’t purchase

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