London Luxury
London Luxury Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
London Luxury has 1.2 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good til it broke, Nice feeling material.
Cons: Nonr, Out of business, Stopped working.Recent recommendations regarding this business are as follows: "Keep moving on.", "Never buy from brookstone who simply refer u to this supplier", "No, never", "I NEED A REFUND OR REPLACEMENT", "Don’t buy".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
London Luxury has 1.2 star rating based on 11 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good til it broke, Nice feeling material.
Cons: Nonr, Out of business, Stopped working.Recent recommendations regarding this business are as follows: "Keep moving on.", "Never buy from brookstone who simply refer u to this supplier", "No, never", "I NEED A REFUND OR REPLACEMENT", "Don’t buy".
Most users ask London Luxury for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Winchester, Kentucky
Missing electric blanket controller
I want another controller for my New Electric Blanket. I have gotten the run around!!! Every time I call the them I get a recording the number is not in service at this time.
Berkeley, California
Look like theyre dead
Bought a nice heated throw in 2022. Good fabric and worked well until it slowly died.
Good design. Wish I could get another. Tried website and dialed.
Website contact page not submitting and phone number is disconnected. They could at least make a note on their site that they re closed so I didnt waste my time.
User's recommendation: Keep moving on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany appears to be out of business, so much for 5yr warranty.
None of the phone numbers for the company work. So much for the 5-year warranty on the package. Too bad.
- Good til it broke
- Out of business
Preferred solution: Replacement controller
User's recommendation: Never buy from brookstone who simply refer u to this supplier
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Lindsay, Ontario
Electric throw stopped working
Used online help. Was told to call your help phone line.
When called line was not in service.
Can't talk to a human! Sad to think how many of these electric throws end up in the landfill because they can't be serviced.
Heated throw does not work
I got this throw as Xmas gift. It does not turn on right now.
See attached picture
The switch does not turn on. I tried everything like go different outlet. We are in California. I tried to call but your phone number is not in service.
Please call me at +1 (65*) ***-**** if you have any questions. Looking forward
Preferred solution: Replace my heated throw with new one
I want my money back
About my order I have not received anything they have took my money but not sent me my parcel I am not happy
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI NEVER GET A CALL BACK NEITHER EMAIL REGARDING THE DEFECTED AIT MATRESS
They never returned my numerous calls.They never replied my numerous emails. No way to talk directly to costume service. When you call the number indirect you to inbox messages.
I bought the air mattress at bed and bath beyond bran Brookstone . The mattress came with defect where when i blow the MATTRESS THE AIR CANNOT HOLD INTO IT .
THE MATRESS STILL NEW I CANNOT USE IT . I HAVE BEEN CALLING THEM AND SEND EMAILS WITH PICTUTES SOON IT WILL BE ONE YEAR I NEVER HEARD FROM THEM NEITHER CALL NEITHER EMAIL.
- Terrible customer service no way to reach at them neither call
Preferred solution: Full refund
User's recommendation: I NEED A REFUND OR REPLACEMENT
Bad review
Im very disappointed with this company. Ive tried sending an email and it came back and I tried the telephone number and it was no good. Are they out of business?
- Nonr
Preferred solution: Full refund
Newark, New Jersey
Need to buy replacement controllers
This company does not exist. The telephone and email that I found online to contact them does not work.
The phone number does not work and all emails that I sent returned
Don't buy anything from this company. This company is a fraud.
User's recommendation: No, never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective product
My electric blanket stopped working after 2 months contacted store I purchased from they had me contact Brookstone who had me contact the manufacturer which is lux London, no returned email or phone call to resolve this issue so I am stuck with defective blanket
- Nice feeling material
- Stopped working
Preferred solution: Another blanket that works
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
Still didn’t contact me
I called and left voicemail in reference to my situation no call back I have been calling for months now and sending emails no response
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
No Response when trying to get in contact
Purchase a electric blanket stopped working 2-3 months contacted where I purchased they said contact the label on the blanket Brook stone, contacted them they said contact the manufacturer London lux, been calling and emailing for 2 days now.
User's recommendation: Don’t purchase
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I bought the air mattress at bed and bath beyond bran Brookstone . The mattress came with defect where when i blow the MATTRESS THE AIR CANNOT HOLD INTO IT .
THE MATRESS STILL NEW I CANNOT USE IT . I HAVE BEEN CALLING THEM AND SEND EMAILS WITH PICTUTES SOON IT WILL BE ONE YEAR I NEVER HEARD FROM THEM NEITHER CALL NEITHER EMAIL.