London Luxury
London Luxury Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
London Luxury has a 1.2 star rating from 8 reviews; London Luxury reviews show customers report product failures, inaccessible customer service, requests for refund, and a 100% unfavorable rating distribution.
Key Takeaways for Future Customers
- Expect limited support and difficulty reaching the company when products fail.
- Warranty claims and replacement controllers are commonly unresolved.
- Consider the high price level versus service reliability before buying.
Negative Feedback / Risk Areas
- Repeated reports of disconnected phone numbers and bounced emails suggest the company may be out of business.
- Multiple customers cite defective electric throws and blankets and lack of warranty fulfillment.
- Many consumers file London Luxury customer complaints demanding refunds and replacements with no response.
Positive Feedback
Buyers note good fabric and nice feel and that products worked well initially before failing.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
London Luxury has a 1.2 star rating from 8 reviews; London Luxury reviews show customers report product failures, inaccessible customer service, requests for refund, and a 100% unfavorable rating distribution.
Key Takeaways for Future Customers
- Expect limited support and difficulty reaching the company when products fail.
- Warranty claims and replacement controllers are commonly unresolved.
- Consider the high price level versus service reliability before buying.
Negative Feedback / Risk Areas
- Repeated reports of disconnected phone numbers and bounced emails suggest the company may be out of business.
- Multiple customers cite defective electric throws and blankets and lack of warranty fulfillment.
- Many consumers file London Luxury customer complaints demanding refunds and replacements with no response.
Positive Feedback
Buyers note good fabric and nice feel and that products worked well initially before failing.
Media from reviews
Winchester, Kentucky
Missing electric blanket controller
I want another controller for my New Electric Blanket. I have gotten the run around!!! Every time I call the them I get a recording the number is not in service at this time.
Berkeley, California
Look like theyre dead
- - Bought a heated throw in 2022; good fabric and design, worked well until it died.
- - Website contact page won't submit and phone is disconnected.
Bought a nice heated throw in 2022. Good fabric and worked well until it slowly died.
Good design. Wish I could get another. Tried website and dialed.
Website contact page not submitting and phone number is disconnected. They could at least make a note on their site that they re closed so I didnt waste my time.
User's recommendation: Keep moving on.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany appears to be out of business, so much for 5yr warranty.
None of the phone numbers for the company work. So much for the 5-year warranty on the package. Too bad.
- Good til it broke
- Out of business
Preferred solution: Replacement controller
User's recommendation: Never buy from brookstone who simply refer u to this supplier
Electric throw stopped working
- - Used online help; was told to call a help line that was not in service.
- - Line not in service; no human aid; disposal concerns for electric throws.
Used online help. Was told to call your help phone line.
When called line was not in service.
Can't talk to a human! Sad to think how many of these electric throws end up in the landfill because they can't be serviced.
Heated throw does not work
- - The Xmas gift throw does not turn on.
- - The switch does not turn on; tried another outlet.
- - California customer reports phone number is not in service.
I got this throw as Xmas gift. It does not turn on right now.
See attached picture
The switch does not turn on. I tried everything like go different outlet. We are in California. I tried to call but your phone number is not in service.
Please call me at +1 (65*) ***-**** if you have any questions. Looking forward
Preferred solution: Replace my heated throw with new one
I want my money back
About my order I have not received anything they have took my money but not sent me my parcel I am not happy
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerI NEVER GET A CALL BACK NEITHER EMAIL REGARDING THE DEFECTED AIT MATRESS
- - The air mattress from Bed Bath & Beyond/Brookstone won't hold air.
- - It is new and unusable; no reply after a year of calls and emails with pictures.
They never returned my numerous calls.They never replied my numerous emails. No way to talk directly to costume service. When you call the number indirect you to inbox messages.
I bought the air mattress at bed and bath beyond bran Brookstone . The mattress came with defect where when i blow the MATTRESS THE AIR CANNOT HOLD INTO IT .
THE MATRESS STILL NEW I CANNOT USE IT . I HAVE BEEN CALLING THEM AND SEND EMAILS WITH PICTUTES SOON IT WILL BE ONE YEAR I NEVER HEARD FROM THEM NEITHER CALL NEITHER EMAIL.
- Terrible customer service no way to reach at them neither call
Preferred solution: Full refund
User's recommendation: I NEED A REFUND OR REPLACEMENT
Bad review
Im very disappointed with this company. Ive tried sending an email and it came back and I tried the telephone number and it was no good. Are they out of business?
- Nonr
Preferred solution: Full refund
Newark, New Jersey
Need to buy replacement controllers
- - The company does not exist.
- - The phone number does not work and emails are returned.
- - Do not buy; the reviewer says it is a fraud.
This company does not exist. The telephone and email that I found online to contact them does not work.
The phone number does not work and all emails that I sent returned
Don't buy anything from this company. This company is a fraud.
User's recommendation: No, never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDefective product
- - Electric blanket stopped working after 2 months.
- - Customer contacted store, Brookstone, and manufacturer Lux London.
- - No resolution was received.
My electric blanket stopped working after 2 months contacted store I purchased from they had me contact Brookstone who had me contact the manufacturer which is lux London, no returned email or phone call to resolve this issue so I am stuck with defective blanket
- Nice feeling material
- Stopped working
Preferred solution: Another blanket that works
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo response
Still didn’t contact me
I called and left voicemail in reference to my situation no call back I have been calling for months now and sending emails no response
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo Response when trying to get in contact
- - Electric blanket stopped working after 2-3 months.
- - Retailer directed me to Brookstone.
- - Brookstone directed me to London Lux; I have called for 2 days.
Purchase a electric blanket stopped working 2-3 months contacted where I purchased they said contact the label on the blanket Brook stone, contacted them they said contact the manufacturer London lux, been calling and emailing for 2 days now.
User's recommendation: Don’t purchase
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I bought the air mattress at bed and bath beyond bran Brookstone . The mattress came with defect where when i blow the MATTRESS THE AIR CANNOT HOLD INTO IT .
THE MATRESS STILL NEW I CANNOT USE IT . I HAVE BEEN CALLING THEM AND SEND EMAILS WITH PICTUTES SOON IT WILL BE ONE YEAR I NEVER HEARD FROM THEM NEITHER CALL NEITHER EMAIL.