London Luton Airport Reviews
London Luton Airport Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
London Luton Airport reviews show a 1.2 star rating from 3 customer reviews, 25% would likely recommend, and consumers are mostly dissatisfied with a 100% unfavorable distribution and high price level.
Key Takeaways for Future Customers
- Expect long waits and baggage handling problems based on recent reports.
- Consider alternative airports if timely check-in and assistance are critical.
- Ask about delivery of goods for lost items or forgotten baggage.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and poor customer service.
- Lost items, missed flights from long security queues, and limited assistance for reduced mobility.
Positive Feedback
Some customers noted a few helpful staff and occasional smooth interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
London Luton Airport reviews show a 1.2 star rating from 3 customer reviews, 25% would likely recommend, and consumers are mostly dissatisfied with a 100% unfavorable distribution and high price level.
Key Takeaways for Future Customers
- Expect long waits and baggage handling problems based on recent reports.
- Consider alternative airports if timely check-in and assistance are critical.
- Ask about delivery of goods for lost items or forgotten baggage.
Negative Feedback / Risk Areas
- Frequent customer complaints about rude staff and poor customer service.
- Lost items, missed flights from long security queues, and limited assistance for reduced mobility.
Positive Feedback
Some customers noted a few helpful staff and occasional smooth interactions.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Slough, Slough
I missed my flight to Belgrade this...
- - Missed Wizzair W94002 due to standard luggage routed to Oversize check-in.
- - Hundreds were affected; confirm if a baggage system issue occurred.
I missed my flight to Belgrade this morning on Wizzair W94002. Can you advise why standard size check-in luggage (2 x normal suitcases, both under 20kgs) was directed to the single oversize check-in office?
This didn't just happen to me.
There were hundreds of Wizzair passengers trying to do the same thing. Can you confirm if there was a technical issue with the baggage handling system?
User's recommendation: Keep Cool
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Glasgow, Glasgow City
I left my phone in security check
Hi dear, I left my phone in security check yesterday at 6 PM. Can my friend go pick it up for me? I have an iPhone 14.
- Friend say good
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Leeds, Leeds
I forgot my daughter tablet in the airplane
- - Forgot my daughter's Samsung Galaxy Tab on the plane.
- - Flight W62205 Budapest-Luton, seats 15 A/B/C; tablet is black with a pink rainbow case.
Hi, an hour ago I forgot my daughter's tablet on the plane, flight number W62205, Budapest to Luton seat 15 A, B or C (I was with my daughter and my husband) the tablet is a Samsung galaxy Tab black color with a pink colored case similar to a rainbow
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Luton, England
Resolved: Am uitat un bagaj în aeroport
Totul a decurs foarte bine. Avand in vedere ca am uitat un bagaj in aeroport as dori un raspuns si solutionarea cat mai repede.Va multumesc si astept cu mare interes raspunsul dvs.
A fost foarte aglomerat și, având cu mine copilul bolnav, am uitat bagajul la centrul de control. Vă rog să-l trimiteți înapoi și să nu-l aruncați. Pot să vă spun ce este în bagaj.
- Bune
- Bune
Preferred solution: Deliver product or service ordered
User's recommendation: Să trimiteți bagajele uitate
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReduced mobility hip replacement needed
- - I am flying with Ryanair on June 20 to Gran Canaria.
- - I need terminal drop-off due to hip replacement in July and request boarding and arrival assistance.
Hello. I am flying with Ryanair on the 20th of June to Gran Canaria.
I was wondering can I be dropped off at the terminal, as I am unable to walk far, due to needing a hip replacement. That is due in July. Also, can I get special assistance to help me onto the flight and also at the other end?
Thank you in advance, Mr. Shaun Roberts.
Preferred solution: Advise
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI don't understand why the airport forbade me to travel without any reason
- - Airport denied travel without any reason.
- - We waited 3 months to travel with our son who has autism and missed an important appointment in Romania.
the people from Wizz Air canceled my flights and put a ban on me and I didn't get any money back, plus that's why I also have a membership more than that I lost the appointment that I waited for three months with my little boy who has health problems and I lost because of them I want this problem solved please!!!!
I don't understand why the airport forbade me to travel without any reason, I had a flight today, my wife and my son had a very important appointment in Romania, I waited 3 months to arrive with my boy who suffers from autism and we couldn't make it
Preferred solution: Full refund
Missed my flight despite arriving at the security more than 3 hours before the flight.
- - Arrived 2h45m early; security took 2h15m, gate closed.
- - Bags couldn't be collected until 11:30am.
- - No Luton flights; staff unhelpful; Gatwick next day.
We arrived very early, dropped our bags and got to security check 2 hours 45minutes before the due time for our flight to take off. Going through security took us 2hours 15mins, and by the time we went through the gate was closed; due to no fault of ours.
We were not able to collect our bags till 11:30am. No flight again for that day or even the next in Luton. We had to go to Gatwick to join another flight the next day which we have to pay for.
The staff were nasty, not compassionate at all, it was a very terrible, stressful, tiring and costly experience. We saw people with children, elderly people collecting back their bags, no this is very bad!
User's recommendation: My recommendation is to the Airport authority - they need to get more staff and open many lines to cater for the number of guest going through their airport. My word to customers is to use other airports until Luton Airport is sorted out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Luton, England
Rescue reward missed flight
- - Missed our flight due to road closures with a newborn and kids; we missed our holiday.
- - No help or compensation; airport and EasyJet blamed each other.
We missed our flight due to road closures as a result of bad weather i have a newborn 1 year old 4 and 7 year old all very excited and wasn't given any help no compensation no offer of assistance i was told to go back to easy jet who said the airport is liable and have been passed from one to the other appalling service we lost thousands missing our holiday
- Appalling service rude staff unhelpful
Preferred solution: Full refund
User's recommendation: Dont bother
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerLose my pram
- - Pram lost on Luton-Debrecen flight with bag containing baby items.
- - The luggage details are W67852 XH 0000167345 / XH 0000167346.
My name is Rusu Ioana Maria, I had a flight Luton-Debrecen BFRKSM 06.09.2023 time 21:40 departure Luton and landing 1:20 Debrecen
I am very disappointed by the situation that occurred, I came with my child and my pram was lost, under the pram was the bag from the pram, in that bag there is baby milk, diapers, clothes, gifts that I bought from airport (perfume, sweets), makeup, my jacket, wet wipes, a bag, etc. I urgently need both the pram and the things I had in the cart.
how can I retrieve my luggage? Luggage details: W67852 XH 0000167345 / XH 0000167346
Preferred solution: Deliver product or service ordered
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