LollicupStore
LollicupStore Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LollicupStore has a 2.1 star rating from 4 reviews; consumers are mostly dissatisfied with shipping, broken or missing items, and slow refunds.
Key Takeaways for Future Customers
- Check LollicupStore reviews and allow extra lead time before your need date.
- Expect potential issues with shipping and contact customer service promptly for a refund.
Negative Feedback / Risk Areas
- Frequent missing or damaged items and inconsistent delivery tracking.
- Poor responsiveness from customer service and delays obtaining refunds.
Positive Feedback
Customers note good product selection and competitive pricing when orders arrive complete.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LollicupStore has a 2.1 star rating from 4 reviews; consumers are mostly dissatisfied with shipping, broken or missing items, and slow refunds.
Key Takeaways for Future Customers
- Check LollicupStore reviews and allow extra lead time before your need date.
- Expect potential issues with shipping and contact customer service promptly for a refund.
Negative Feedback / Risk Areas
- Frequent missing or damaged items and inconsistent delivery tracking.
- Poor responsiveness from customer service and delays obtaining refunds.
Positive Feedback
Customers note good product selection and competitive pricing when orders arrive complete.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Poor shipping service!
- - Order placed 8/23/25 with need date 9/12/25.
- - FedEx updates were non-existent and inaccurate.
- - Product was damaged and returned; refund issued.
We placed an order on 8/23/25 with a need date of 9/12/25. FedEx updates are non-existent and inaccurate!
Finally, after researching for a phone number and complaining online, we found out the product had been damaged and returned. We weren't offered a replacement; we were just refunded our money, which was great, but we wanted the product!
- Great prices
- No delivery
Preferred solution: Deliver product or service ordered
User's recommendation: Order at least a month before you need the product!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIssue with my order
Same old same old. They take your money but dont send what you ordered. This company is a JOKE.
FORGET IT!!!
User's recommendation: Find somewhere else, these people don’t send you what you paid for
Philadelphia, Pennsylvania
Wrong payment
Containers are broken and leaking and we are missing one item and we are still waiting for the refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken bottles
- - There is no minimum on syrups.
- - Orders ship via UPS and every order arrives with at least one broken bottle; customer service is hard to reach.
I have been ordering from Lollicup for a few years now, SOLELY because they do not require a minimum purchase on the syrups we use. Every single order is shipped via UPS, and every single order comes with at least one broken bottle.
They overpack boxes and only use inflatable sleeves. Sometimes if the box is leaking, UPS will send it back, sometimes they take the broken one out and repack whats left and attach the label. My order this week just had 2 boxes, and one was sent back, and one was delivered repacked, missing a bottle, and everything inside was sticky. Its like pulling teeth to get a hold of them anymore.
I used to be able to reply to my order confirmation with a photo of the shipment and theyd take care of it, but now those emails bounce back. Submitted a contact form but its been several days and still no response.
Preferred solution: Deliver product or service ordered
User's recommendation: Be prepared to receive broken or missing items.
Philadelphia, Pennsylvania
Missing order
I order 2 bottles of your product on 6/1/25 but have not received them Oder # 400000****135.
Please get back to me. I have been trying to contact someone for several days.
User's recommendation: Not to customers but you. Make it easier to register a problem. You have made it very difficult.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrdered & paid for 4 bottles of coffee syrup, only received 3 bottles
There doesn’t seem to be an issue, in that they’ve never responded. I tried every which way to get some help.
By not having any customer service, they completely ignore any problems from customers. I paid for 4 items & only received 3. They did this to me not many years ago & I gave up on them. Then I tried again & things were fine until this last robbery order.
They took my order & my money, then shorted me. What ultimate ***
I ordered 4 bottles of coffee syrup and only received 4 bottles. I would like to talk to someone about this.
- I have always loved ordering from lollicupstore
- This is the 4th time i have not received all that i ordered
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWould like to cancel the order
- - I want to return an item bought by mistake.
- - No one answered the phone; I had to email.
- - They do not accept returns, even if I pay for shipping.
I would like to return the item that I bought by mistake. No one answered the phone, and I had to reach them by email.
They don't accept returns even though I am willing to pay for shipping. Try to avoid them.
Preferred solution: Full refund
User's recommendation: Do not buy from the store.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Everything is great until there's a problem. Then, you get zero response.
I've messaged and called.
No one will help me. Extremely frustrating.
- Almost always has what i need
- No one will talk to you
Preferred solution: Full refund
Philadelphia, Pennsylvania
Damaged product not delivered wont take my number for claim
I still haven't received a call or email. I spend 80 dollars and for nothing! I want a refund of my money or the product I paid for.
Bellevue, Washington
My order didn’t arrive in time
- - Partial delivery; not all items arrived.
- - Email said items were in cart, causing confusion.
- - Another tracking number; rest ships next week.
Ive order from here a few times before so I Knew to order at Least a week before I needed it. My ordered shipped and delivered, But it wasnt my entire order so I checked the site then got an email saying I left items in my cart.
So I was a little confused checked it and that was incorrect, so I waited until the next day to see if the rest would deliver.
I had not so I called the rep was very nice she check into for me and come to find out there was another tracking number attached to my order and the rest of the items wouldn't be delivered until the following week. If I had known I would've ordered from somewhere else my event is the next day not next week very disappointing being that I paid for shipping
User's recommendation: Order at least two weeks
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