Anonymous
map-marker Lagos, Lagos

Trying to change my number but showing error always

When I tried to change my number to a new number, it doesn't change these days. Please what could be the problem?
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User's recommendation: I recommend they should call for help here

Helen H Fil
map-marker Sydney, New South Wales

BILLING

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Have not received and TAX INVOICES since APRIL TRADEMARK - paid for my trademark. Still waiting for Certificate
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Loss:
$1000

Preferred solution: CUSTOMER SERVICE

Anonymous
map-marker Gold Coast, Queensland

Communication is ***

DNI have Two words... Complete cra*Bullshit I have two words... Complete Dont do it, go elsewhere, their communication was hopeless
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Jenna B Iru

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Verified Reviewer

This company is a SCAM

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I was charged $455 for a logo which is ridiculous! I have made complaints via email and phone however no one has answered or has any intention on resolving the issue. I will definitely be taking legal action against this company.
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Loss:
$455
Pros:
  • No pros
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: SCAM!!!!

Ahmad F Xvj
map-marker Sydney, New South Wales

No alert others about Logo Infinix

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Original review Jul 09, 2021
Exactly like previous reviews, this company is a scam. At the start they sell you the world, and once you paid your money they push you to buy more services and they don't deliver their promises and stop responding to your queries. Also you buy a package and they remove it from the website and start telling you this service not included and start lying. Total waste of money and stressful experience
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Loss:
$680

Preferred solution: Deliver product or service ordered

Anonymous

Scam and fraud

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Don't got fraud $199. They told they will create a Web design and a business logo.Ivan jasper called first then Greg Adams than Ben and so on.They create a file name Teamwork. That all fraud after $199 They more money forcing to pay more. Complete scam and fraud. don't
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Loss:
$199
Cons:
  • Do not build websites

Preferred solution: Full refund

User's recommendation: Fraud and scam

Anonymous
map-marker Melbourne, Victoria

Not happy

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Great design but the worst experience after this. Constant marketing then they ignore you when you don't spend extra. Can't get what you paid for then to finish off. They scam you with legal letter that you have to register a trademark. After you pay this, 5 weeks later you will receive your design that was complete on day 4 of process.
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Anonymous

BAD EXPERIENCE

I was awaiting my company's logo creation but they made it a nightmare! Even after being promised that my logo will be supplied in all formats and declining their requests for a logo trademark fees, multiple people from their company will ring me daily to persuade me to pay for more.

Not only have i received what i have paid for, but they are hassling me for more money!

Stay away from them!

If i had the option to leave 0 stars i would! i am rethinking my purchase with them now.

I started with Ivan Jasper which we agreed to have all formats to be supplied under the package we paid for. I was contacted by Ben Cooper which according to him was the expert of Logo Infinix and he was going to design He was then trying to send me a webpages which we kindly declined. Then Jason Brown came into the picture who was going to design the logo and he tried again to upsell.

I received some logo concepts from Greg Adams then finally we agreed on a logo but when i thought i was going to get the formats, we received a call again to pay for trademark fees which we had already declined.

Apparently they cant give us the logo for copyright issues unless we pay for it. Trust me, stay away!

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User's recommendation: *** NO

Shareka G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer Satisfaction/ Below Expectation

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Logo Infinix Australia - Customer Satisfaction/ Below Expectation
Logo Infinix Australia - Customer Satisfaction/ Below Expectation - Image 2
Logo Infinix Australia - Customer Satisfaction/ Below Expectation - Image 3
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Logo Infinix Australia - Customer Satisfaction/ Below Expectation - Image 5
Intially I was excited to work with logo infinix to complete my logo and webisite. However, once they were paid they stopped responding. I emailed them numerous times. When I finally was able to speak with someone they had no idea which project I was referring too. I even provided the reference number. Once, I let them know I had filed a dispute with my bank they were very responsive once again and tried to persuade me to change my mind. I receive a logo after they refunded me. I assume they thought i was going to use it. The logo goes against their policy it is clearly a stock photo as i was able to do a google image search and find similar photos. My military bank made me aware of the better business complaints shown below that existed and provided a conditional refund along with citi bank. It has been almost 2 month and Logo Infinix still has not provided a full refund to my bank they are planning to dispute the charge for services I never received. My phone number receives numerous spam text each day since the incident. I confronted Ben Cooper and emailed the team assigned with no response. If this can be a warning to anyone please stay far far away. A lot of people with positive reviews listed for them are employees. Logo Infinix provided me and example of a website that was created with a phone number. I actually looked the business up on the BBB website and the actual company had never heard of logo infinix. I made this known as well and their response was we have a lot of people competing with us and spreading lies. Please do you research. This is the best advice that I can give. Do not give this company any of your hard earned money and run any risk of loss.
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Loss:
$250
Pros:
  • No pros
Cons:
  • No refund

Preferred solution: Full refund

User's recommendation: Run. Take your business elsewhere

Patrick M Han

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sydney, New South Wales

Stay Away From Logo Infinix

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At the start Logo Infinix seem fine but once you pay them they simple no longer care. Simple instructions such as following my instructions and color guide they could not do and always made up excuses. This company require you to leave a message with an answering service with the promise someone from the company will call sadly this is not true. They don't call back. I have been waiting for a week, our system relies on there back up but there is none. They have cost us a lot of money so I would suggest you think twice before going with Logo Infinix as their customer support is really bad!
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Loss:
$599
Pros:
  • No pros
Cons:
  • Not australian based
  • Scammers
  • No refund
Reason of review:
Poor customer service

Preferred solution: Full refund

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