LogMeIn
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LogMeIn Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LogMeIn has 1.5 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Technology, Ability to help a friend who does have a subscription, Ease of use.
Cons: Billing practices, Logmein subscribed me w a service i never authorized and billed, Cost.Recent recommendations regarding this business are as follows: "Stay away from LogMeIn GoToAssist as support and systems are horrible", "do not buy any subscription", "be patient", "Find another product from a trustworthy vendor.", "Stay AWAY".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
LogMeIn has 1.5 star rating based on 30 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Technology, Ability to help a friend who does have a subscription, Ease of use.
Cons: Billing practices, Logmein subscribed me w a service i never authorized and billed, Cost.Recent recommendations regarding this business are as follows: "Stay away from LogMeIn GoToAssist as support and systems are horrible", "do not buy any subscription", "be patient", "Find another product from a trustworthy vendor.", "Stay AWAY".
Most users ask LogMeIn for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top LogMeIn Reviews
"Poor Customer Service"
Replaced credit card which disabled my account. Called support and was referred to sales. Website said sales was open 2am until 7pm eastern time. Sales phones...
Poor Customer Service
Speaking to sales and they are telling me my card is giving them an error. Just spoke to Amex and they tell me no charge attempts and that card is fine.
USELESS LOGMEIN GOTOASSIST staff unable to help. Extremely frustrated and have lost an entire work day.
- Until now fine
- Poor poor customer service & support
Preferred solution: Apology
User's recommendation: Stay away from LogMeIn GoToAssist as support and systems are horrible
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Santiago De Cali, Departamento Del Valle Del Cauca
The worst customer service
User's recommendation: do not buy any subscription
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mount Vernon, Ohio
You never answered the phone
User's recommendation: be patient
Matane, Quebec
ALL SET
Scarborough, Ontario
Support
Leavenworth, Kansas
Corrupted Data
User's recommendation: Find another product from a trustworthy vendor.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Angeles City, Central Luzon
Complaint due to account become limited
Preferred solution: Deliver product or service ordered
Sicklerville, New Jersey
Illegally auth renewal
I purchased LogMeIn Hamachi Standard services on 10/13/2012 for $19.00. I have been billed illegally starting on 10/13/2013 annually ending with 10/13/2021.
I have not used services with Log MeIN since 2012. The online statements found only online on the LogMeIN website states "This document, along with the Order Acknowledgement Email will verify your purchase of LogMeIn products and services." I have not received an Order Acknowledgment Email from LogMeIN since 2012, when the original purchase was made. The only other email I received from LogMein was on October 13, 2016 from Kate Williams stating "the transaction for your LogMeIN subscription payment has failed due to either insufficient funds or an expired credit card.
LogMeIN illegally found out my credit card's new expiration date, and continued to charge me for a service that I have been inactive on since 2012. LogMEIN did not send the proper email documentation of the order acknowledgment email since 2012
User's recommendation: Stay AWAY
Las Vegas, Nevada
Problems with Purchasing
Preferred solution: I would like to buy the product
Not interested in hearing from customers
- Expensive for nonprofits
Preferred solution: Let the company propose a solution
Imvoice
Preferred solution: Let the company propose a solution
Clearwater, Florida
When your program was being used with Remo my computer died old age
I used Remo Photo Duplicate Remover it went into self mode and without choices after I clicked to install it scanned for duplicates then began to download on its own. No where do you want them etc.
They totally removed over 1000 photos. I uninstalled, contacted Remo and told them to refund. They wanted to remotely go through my PC using theirs, your LogMeIn and Team viewer. I could not get them to participate they would install part way and quit.
I tried for hours. When I quit I immediately got a letter as though your team had no idea what happened even though your men contacted me during the remote try with suggestions. I have since gotten many letters encouraging me to install again, activate it and use it. I keep explaining but your robot does not understand.
I never used your trial offer from 9/23/2020 I told you NO I don't want it. DO NOT take money for an extended subscription.
I told you to cancel You can not use yours or any others program when the computer has quit. It does not work and never will.
I never ordered LogMeIn the Remo people sent me the connection while I was tryinng to clean up the mess with their materials, I thought yours was the solution to my photo problem with them.
Alice Lyons,
User's recommendation: Do not ask questions and have robots listen and not know what the words mean.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
LogMeIn Account DEletion
Houston, Texas
Call me new number 281928****
Langhorne, Pennsylvania
Be careful when using through Norton Support
Scammers are using this falsely representing Geek Squad
- Anyone can use this product
About
Logmein is an IT company that works with commercial customers from all over the world providing them with comprehensive solutions for remote control, systems management, file sharing, data backup, and business collaboration. The company also provides effective on-demand customer support of servers, personal computers, Macintosh computers and other connected digital devices, such as smartphones and Ipads. Established in 2003 and headquartered in The U.S.A, Europe, Australia and Asia Pacific, Logmein currently supports about 125 million devices, effectively maximizing connectivity, mobility, and business productivity of its clients. All its solutions are easy to try, and available from any web browser with an Internet connection.
LogMeIn is ranked 639 out of 5624 in Software category
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