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Factory Buys Direct - The worst customer service ever

Anonymous
Anonymous

The seller is not the manufacturer and gave you the answer as instructed by the factory. It's good that you discovered the difference in the systems and fixed it yourself. Tha...

1 comment

Factory Buys Direct - Logs wont work

Factory Buys Direct - Cannot get parts

Factory Buys Direct - HORRIBLE Experience

Factory Buys Direct - Run around from this company

Anonymous
Anonymous

Terrible service. Have had the operator on the phone to replace a unit I have that blacked up our house so I thought I would buy a new one. Don't make mine anymore. I have a n...

1 comment

Factory Buys Direct - Does Customer Service Answer the Phone?

FactoryBuysDirect.Cares
FactoryBuysDirect.Cares
Factory Buys Direct Verified Representative

Hello, Thank you for taking the time to write your review. Since December of 2016 we have hired more Customer Service Representatives and have trained them on all of our produ...

1 comment

Factory Buys Direct - Sent Wrong & Defective Gas Log