LOFT Outlet

Hi, I have a very unlikely situation that has caused a lot of frustration and Im wondering how you can help me as a reputable and reliable company that I have had good service with in the past I recently tried on a pair of pants at a loft outlet that fit like a glove. They were a mid rise bootcut pant size curvy 0..well long story short I didnt purchase them and when I decided I did want themI didnt realize there is no longer and online store for loft outlet. They were no longer available anywhere near me, so my mother in another state was kind enough to drive an hour out of her way when she heard the story to get them for me at a store by her. Then my sweet grandmother who lives with her sent the pants to me even though it cost her $18 to do so. Well they purchased the exact pants I tried on in the exact size and when they got here they are HUGE. No doubt they are mislabeled or there was some huge error in sizing. I was so disappointed not even just because of the pants, but because of how much effort they went through to get them to me. I will no doubt refund them for everything but I am wondering if there is a coupon or gift amount or something you can offer me for this huge error on Lofts part. It would be greatly appreciated. Thank yo I so much for your time. Daniella Clemons

I made a phone call to Loft Outlet customer service on Nov. 1 regarding the horrible conflict with the manager at Loft Outlet in Jeffersonville Ohio. I was told someone would get back to me within 48 hours. When that didnt happen I left a lengthy message on the Loft Outlet customer service site and still no response. I am totally dissatisfied at this time. The store manager was so terrible, threatening and verbally abusing and NO one seems to care! If this is so, I will cancel my all rewards Loft MasterCard and shop somewhere else. This girl needs not only to be fired but locked up as she is totally crazy!

On Tuesday Nov 1 I was traveling to Cincinnati from Bellaire Ohio. I usually shop at the Tanger outlets at Washington Pa. I had a pair of pants that were too small and knew there was a store on my way. Upon arriving I was greeted by a charming young lady asking if I needed help. I told her I had a return could she take it to the front until I looked around which I did and tried on other pants. None were what I wanted. I went to the checkout and no one was there. Three people were in the back of the store having a good time putting out merchandise or moving it, whatever. I stood there and when no one came to the front, I went back and said I was ready to check out. A young man came up and he opened my bag and did something. He said he could not return the pants as I had the wrong receipt. I said ok, you can look it up I have a Loft MasterCard. He asked for my phone, nothing was working for him. I gave my phone number two more times and he was still having trouble. The fourth time I gave him my phone, I was irritated. After that with no results he said he needed to get help. I just shook my head and he left. What happened next was unbelievable. A nice looking girl came to the register and told me she was the manager of the store and did not appreciate the way I treated her associate! I did not say a word to the young man but she accused me of abusing and treating him unfairly in a horrible voice proceeded to tell me that she has the right to refuse to return my pants and that she would put them in a bag and make sure I never shop at the Loft outlet again! I told her I would report her and she said to please do! She started to put the pants in the bag and I told her to give me credit. She was so belligerent and started pounded the keys on the register and angrily asking me for my information. I handed her my all rewards MasterCard and she said they have nothing to do with Comeity bank, which is strange she knew what bank handles their cards! After she looked up my information, she wanted my name and phone number, which I gave her and on my way, i thought I should never have given her that. She was so violent that its hard to tell what she would do. She wrote it on a seperate piece of paper! As I started out the door she started YELLING, have a blessed day your wonderful lady, safe travels and I hope I never see you again!!!. This was so totally crazy and shocking I can assure I will never go back in that store. You can check my account where you will see many, many purchases and I have never been treated in such a manner. The only thing I can think of is that the young man did not know what he was doing and who knows (well he does) what he told his manager. I called after I left the store for Loft outlet customer service and some person told me I would be hearing from you in 48 hours. I told him what had happened to me. The time has come and gone! I am considering closing my account but since I rarely shop in Jeffersonville I will have to see what your reply is. Here is the info from my receipt. LOS 3010 Jeffersonville LOS, 8160 Factory Shops Blvd. Jeffersonville Oh 43128, 740-***-**** *=1/22 12:28PM Seq 000056464, Store: 03010. Desk Assiciate 675**** Reg:001 Return 030100****0056464