Mask not worn during shopping

Why are customers not required to wear mask during shopping? We have families we go home too and they are not required to wear masks.
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ID
#1955600 Review #1955600 is a subjective opinion of poster.

No refund of my cash because I paid w split tender!

I made a purchase at Loft Outlet for $120. I paid with a $100 bill and put the rest on my debit card. I went back to return 2 of the pieces, unworn with tags attached and receipt, a week later. I was told since I used a split tender that I had to receive a Loft merchandise credit and not my money back. The manager told me it was their policy and that there was nothing she could do. I immediately read her the policy that was printed on the back of the receipt. That policy mentions nothing about the normal return policy being voided if using a split tender. There is no signage in the store stating the split tender return policy, it is not on the receipt and I was not told at the point of sale. I reached out to Customer Service and was basically told the same thing, it is the policy and they do not alter policy. (But they do appreciate the perspective shared...) I responded back to their email asking for a phone call to discuss the situation. LOFT should be ashamed of this pathetic lack of customer service, sadly, it appears they do not care. I have been a customer with ANN INC. brands for 20 years and I will not be spending my money with them any longer. I will spend it with Talbots where the customer service is exceptional and all about HER.
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2 comments
#1914402

The manager is wrong. This is not our policy.

I’m a 14 year employee.

If the amount of the return was $100 or less you would have been given cash! If you returned everything you would have been given $100 cash and the rest on debit per original transaction.

#1914404
@PissedConsumer1914402

I’m also a lead cashier and if you would come into my store you would have gotten cash if it had been $100 or under the amount. Now if you had returned both pieces and demanded we give you $120 cash back that would be incorrect I will give you $100 cash back and the rest back to your debit card

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ID
#1687153 Review #1687153 is a subjective opinion of poster.
Location
Oviedo, Florida
Service
Loft Outlet Customer Care
Reason of review
Return, Exchange or Cancellation Policy

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